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Leave the drive down, and reset the tape library when you get chance.
-----Original Message-----
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Dave
Markham
Sent: Thursday, March 23, 2006 9:51 AM
To: andrew.x.smith AT jpmchase DOT com
Cc: veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] drives showing UNKNOWN
Ops have been to the unit and seen there are physically no tapes in the
drive.
I just need to rule out netbackup thinking there is to prove there is a h/w
problem.
Dave
andrew.x.smith AT jpmchase DOT com wrote:
>
> The mt status showing no tape can mean the tape is ejected, but still
> in the drive - have u tried moving the UNKNOWN tape from the drive
> using robtest? m d3 s?? ? I suspect that will work (and the library
> just wasnt able to read the barcode for these tapes). If it doesnt
> then you probably have a hardware fault.
>
>
>
>
> *Dave Markham <dave.markham AT fjserv DOT net>* Sent by:
> veritas-bu-admin AT mailman.eng.auburn DOT edu
>
> 23/03/2006 15:14
> Please respond to dave.markham
>
>
> To: "veritas-bu AT mailman.eng.auburn DOT edu"
> <veritas-bu AT mailman.eng.auburn DOT edu>
> cc:
> Subject: [Veritas-bu] drives showing UNKNOWN
>
>
>
>
> Netbackup 5.0 mp5s2 on solaris 8 connected to L1000 with 4 DLT7000
> drives in.
>
> Has anyone seen it where robtest shows drive with barcode UNKNOWN, yet
> there are no tapes in the drive?
>
> Invoking robotic test utility:
> /usr/openv/volmgr/bin/tldtest -r /dev/sg/c3t0l0 -d1 /dev/rmt/0cbn -d2
> /dev/rmt/1cbn -d3 /dev/rmt/2cbn -d4 /dev/rmt/3cbn
>
> Opening /dev/sg/c3t0l0
> MODE_SENSE complete
> Enter tld commands (? returns help information) s d drive 1 (addr 128)
> access = 1 Contains Cartridge = no SCSI ID from drive 1 is 2 drive 2
> (addr 129) access = 1 Contains Cartridge = no SCSI ID from drive 2 is
> 3 drive 3 (addr 130) access = 1 Contains Cartridge = yes Barcode =
> UNKNOWN SCSI ID from drive 3 is 4 drive 4 (addr 131) access = 1
> Contains Cartridge = yes Barcode = UNKNOWN SCSI ID from drive 4 is 5
> READ_ELEMENT_STATUS complete
>
>
> The drives keep going down if i up them and a job tries to use them.
>
> I currently have them in a down state. The drives are flashing, but
> the akibia support after not responding for ages are trying to say its
> a netbackup problem as mt -f /dev/rmt/2cbn status shows there is no
> tape loaded. ( which it wouldnt because there isnt one )
>
> # for d in 0 1 2 3; do mt -f /dev/rmt/$d'cbn' status; done
> /dev/rmt/0cbn: no tape loaded or drive offline
> /dev/rmt/1cbn: no tape loaded or drive offline
> /dev/rmt/2cbn: no tape loaded or drive offline
> /dev/rmt/3cbn: no tape loaded or drive offline
>
>
> I am thinking the drives are goosed and robtest cannot talk to them to
> get a clear picture. Is this on the right track?
>
> Anyone any ideas?
>
>
> _______________________________________________
> Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>
>
_______________________________________________
Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3=2E2//EN">=0D=0A<HTML>=0D=0A<HEAD>=
=0D=0A<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; charset=3DUS-=
ASCII">=0D=0A<META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version=
5=2E5=2E2658=2E34">=0D=0A<TITLE>RE: [Veritas-bu] drives showing UNKNOWN</T=
ITLE>=0D=0A</HEAD>=0D=0A<BODY>=0D=0A=0D=0A<P><FONT SIZE=3D2>Leave the drive=
down, and reset the tape library when you get chance=2E </FONT>=0D=0A</P>=
=0D=0A=0D=0A<P><FONT SIZE=3D2>-----Original Message-----</FONT>=0D=0A<BR><F=
ONT SIZE=3D2>From: veritas-bu-admin@mailman=2Eeng=2Eauburn=2Eedu [<A HREF=
=3D"mailto:veritas-bu-admin@mailman=2Eeng=2Eauburn=2Eedu";>mailto:veritas-bu=
-admin@mailman=2Eeng=2Eauburn=2Eedu</A>] On Behalf Of Dave Markham</FONT></=
P>=0D=0A=0D=0A<P><FONT SIZE=3D2>Sent: Thursday, March 23, 2006 9:51 AM</FON=
T>=0D=0A<BR><FONT SIZE=3D2>To: andrew=2Ex=2Esmith@jpmchase=2Ecom</FONT>=0D=
=0A<BR><FONT SIZE=3D2>Cc: veritas-bu@mailman=2Eeng=2Eauburn=2Eedu</FONT>=0D=
=0A<BR><FONT SIZE=3D2>Subject: Re: [Veritas-bu] drives showing UNKNOWN</FON=
T>=0D=0A</P>=0D=0A=0D=0A<P><FONT SIZE=3D2>Ops have been to the unit and see=
n there are physically no tapes in the drive=2E</FONT>=0D=0A</P>=0D=0A=0D=
=0A<P><FONT SIZE=3D2>I just need to rule out netbackup thinking there is to=
prove there is a h/w problem=2E</FONT>=0D=0A</P>=0D=0A=0D=0A<P><FONT SIZE=
=3D2>Dave</FONT>=0D=0A</P>=0D=0A=0D=0A<P><FONT SIZE=3D2>andrew=2Ex=2Esmith@=
jpmchase=2Ecom wrote:</FONT>=0D=0A<BR><FONT SIZE=3D2>></FONT>=0D=0A<BR><=
FONT SIZE=3D2>> The mt status showing no tape can mean the tape is eject=
ed, but still </FONT>=0D=0A<BR><FONT SIZE=3D2>> in the drive - have u tr=
ied moving the UNKNOWN tape from the drive </FONT>=0D=0A<BR><FONT SIZE=3D2>=
> using robtest? m d3 s?? ? I suspect that will work (and the library </=
FONT>=0D=0A<BR><FONT SIZE=3D2>> just wasnt able to read the barcode for =
these tapes)=2E If it doesnt </FONT>=0D=0A<BR><FONT SIZE=3D2>> then you =
probably have a hardware fault=2E</FONT>=0D=0A<BR><FONT SIZE=3D2>></FONT=
>=0D=0A<BR><FONT SIZE=3D2>></FONT>=0D=0A<BR><FONT SIZE=3D2>></FONT>=
=0D=0A<BR><FONT SIZE=3D2>></FONT>=0D=0A<BR><FONT SIZE=3D2>> &nb=
sp; *Dave Markham <dave=2Emarkham@fjserv=2Enet>* Se=
nt by: </FONT>=0D=0A<BR><FONT SIZE=3D2>> veritas-bu-admin@mailman=2Eeng=
=2Eauburn=2Eedu</FONT>=0D=0A<BR><FONT SIZE=3D2>></FONT>=0D=0A<BR><FONT S=
IZE=3D2>> 23/03/2006 15:14</FONT>=0D=0A<BR><FONT SIZE=3D2>> Please re=
spond to dave=2Emarkham</FONT>=0D=0A<BR><FONT SIZE=3D2>></FONT>=0D=0A<BR=
><FONT SIZE=3D2>>  =
; </FONT>=0D=0A<BR><FONT SIZE=3D2>> &=
nbsp; To: "=
;veritas-bu@mailman=2Eeng=2Eauburn=2Eedu"</FONT>=0D=0A<BR><FONT SIZE=
=3D2>> <veritas-bu@mailman=2Eeng=2Eauburn=2Eedu></FONT>=0D=0A<BR><=
FONT SIZE=3D2>> cc: =
; </FONT>=0D=0A<BR><FONT SIZE=3D2>>&=
nbsp; Subject: &=
nbsp; [Veritas-bu] drives showing UNKNOWN</FONT>=0D=0A<BR=
><FONT SIZE=3D2>></FONT>=0D=0A<BR><FONT SIZE=3D2>></FONT>=0D=0A<BR><F=
ONT SIZE=3D2>></FONT>=0D=0A<BR><FONT SIZE=3D2>></FONT>=0D=0A<BR><FONT=
SIZE=3D2>> Netbackup 5=2E0 mp5s2 on solaris 8 connected to L1000 with 4=
DLT7000 </FONT>=0D=0A<BR><FONT SIZE=3D2>> drives in=2E</FONT>=0D=0A<BR>=
<FONT SIZE=3D2>></FONT>=0D=0A<BR><FONT SIZE=3D2>> Has anyone seen it =
where robtest shows drive with barcode UNKNOWN, yet </FONT>=0D=0A<BR><FONT =
SIZE=3D2>> there are no tapes in the drive?</FONT>=0D=0A<BR><FONT SIZE=
=3D2>></FONT>=0D=0A<BR><FONT SIZE=3D2>> Invoking robotic test utility=
:</FONT>=0D=0A<BR><FONT SIZE=3D2>> /usr/openv/volmgr/bin/tldtest -r /dev=
/sg/c3t0l0 -d1 /dev/rmt/0cbn -d2 </FONT>=0D=0A<BR><FONT SIZE=3D2>> /dev/=
rmt/1cbn -d3 /dev/rmt/2cbn -d4 /dev/rmt/3cbn</FONT>=0D=0A<BR><FONT SIZE=3D2=
>></FONT>=0D=0A<BR><FONT SIZE=3D2>> Opening /dev/sg/c3t0l0</FONT>=0D=
=0A<BR><FONT SIZE=3D2>> MODE_SENSE complete</FONT>=0D=0A<BR><FONT SIZE=
=3D2>> Enter tld commands (? returns help information) s d drive 1 (addr=
128) </FONT>=0D=0A<BR><FONT SIZE=3D2>> access =3D 1 Contains Cartridge =
=3D no SCSI ID from drive 1 is 2 drive 2 </FONT>=0D=0A<BR><FONT SIZE=3D2>&g=
t; (addr 129) access =3D 1 Contains Cartridge =3D no SCSI ID from drive 2 i=
s </FONT>=0D=0A<BR><FONT SIZE=3D2>> 3 drive 3 (addr 130) access =3D 1 Co=
ntains Cartridge =3D yes Barcode =3D </FONT>=0D=0A<BR><FONT SIZE=3D2>> U=
NKNOWN SCSI ID from drive 3 is 4 drive 4 (addr 131) access =3D 1 </FONT>=0D=
=0A<BR><FONT SIZE=3D2>> Contains Cartridge =3D yes Barcode =3D UNKNOWN S=
CSI ID from drive 4 is 5 </FONT>=0D=0A<BR><FONT SIZE=3D2>> READ_ELEMENT_=
STATUS complete</FONT>=0D=0A<BR><FONT SIZE=3D2>></FONT>=0D=0A<BR><FONT S=
IZE=3D2>></FONT>=0D=0A<BR><FONT SIZE=3D2>> The drives keep going down=
if i up them and a job tries to use them=2E</FONT>=0D=0A<BR><FONT SIZE=3D2=
>></FONT>=0D=0A<BR><FONT SIZE=3D2>> I currently have them in a down s=
tate=2E The drives are flashing, but </FONT>=0D=0A<BR><FONT SIZE=3D2>> t=
he akibia support after not responding for ages are trying to say its </FON=
T>=0D=0A<BR><FONT SIZE=3D2>> a netbackup problem as mt -f /dev/rmt/2cbn =
status shows there is no </FONT>=0D=0A<BR><FONT SIZE=3D2>> tape loaded=
=2E ( which it wouldnt because there isnt one )</FONT>=0D=0A<BR><FONT SIZE=
=3D2>></FONT>=0D=0A<BR><FONT SIZE=3D2>> # for d in 0 1 2 3; do mt -f =
/dev/rmt/$d'cbn' status; done</FONT>=0D=0A<BR><FONT SIZE=3D2>> /dev/rmt/=
0cbn: no tape loaded or drive offline</FONT>=0D=0A<BR><FONT SIZE=3D2>> /=
dev/rmt/1cbn: no tape loaded or drive offline</FONT>=0D=0A<BR><FONT SIZE=3D=
2>> /dev/rmt/2cbn: no tape loaded or drive offline</FONT>=0D=0A<BR><FONT=
SIZE=3D2>> /dev/rmt/3cbn: no tape loaded or drive offline</FONT>=0D=0A<=
BR><FONT SIZE=3D2>></FONT>=0D=0A<BR><FONT SIZE=3D2>></FONT>=0D=0A<BR>=
<FONT SIZE=3D2>> I am thinking the drives are goosed and robtest cannot =
talk to them to </FONT>=0D=0A<BR><FONT SIZE=3D2>> get a clear picture=2E=
Is this on the right track?</FONT>=0D=0A<BR><FONT SIZE=3D2>></FONT>=0D=
=0A<BR><FONT SIZE=3D2>> Anyone any ideas?</FONT>=0D=0A<BR><FONT SIZE=3D2=
>></FONT>=0D=0A<BR><FONT SIZE=3D2>></FONT>=0D=0A<BR><FONT SIZE=3D2>&g=
t; _______________________________________________</FONT>=0D=0A<BR><FONT SI=
ZE=3D2>> Veritas-bu maillist - Veritas-bu@mailman=2Eeng=2Eau=
burn=2Eedu </FONT>=0D=0A<BR><FONT SIZE=3D2>> <A HREF=3D"http://mailman=
=2Eeng=2Eauburn=2Eedu/mailman/listinfo/veritas-bu" TARGET=3D"_blank">http:/=
/mailman=2Eeng=2Eauburn=2Eedu/mailman/listinfo/veritas-bu</A></FONT>=0D=0A<=
BR><FONT SIZE=3D2>></FONT>=0D=0A<BR><FONT SIZE=3D2>></FONT>=0D=0A</P>=
=0D=0A=0D=0A<P><FONT SIZE=3D2>_____________________________________________=
__</FONT>=0D=0A<BR><FONT SIZE=3D2>Veritas-bu maillist - Veritas=
-bu@mailman=2Eeng=2Eauburn=2Eedu <A HREF=3D"http://mailman=2Eeng=2Eauburn=
=2Eedu/mailman/listinfo/veritas-bu" TARGET=3D"_blank">http://mailman=2Eeng=
=2Eauburn=2Eedu/mailman/listinfo/veritas-bu</A></FONT>=0D=0A</P>=0D=0A=0D=
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=0A<P><STRONG><br>=0D=0AThe information in this message may be proprietary =
and/or<br>=0D=0Aconfidential, and protected from disclosure=2E If the read=
er of this<br>=0D=0Amessage is not the intended recipient, or an employee o=
r agent<br>=0D=0Aresponsible for delivering this message to the intended re=
cipient,<br>=0D=0Ayou are hereby notified that any dissemination, distribut=
ion or<br>=0D=0Acopying of this communication is strictly prohibited=2E If =
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