[Veritas-bu] Re: error 37

There are TWO spots in the windows client that the client name could
have been specified.

Didja check both?

Paul

> -----Original Message-----
> From: veritas-bu-admin AT mailman.eng.auburn DOT edu 
> [mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of 
> Charles Ballowe
> Sent: October 14, 2005 12:20 PM
> To: bobbyrjw AT bellsouth DOT net
> Cc: Veritas List
> Subject: Re: [Veritas-bu] Re: error 37
> 
> 
> Just fixed it -- I just asked the admin of the box to do a search on
> the registry for rpma03ln-b (which is what was showing up in my
> bpdbjobs report, but not my logs) and found something in
> HKEY_CURRENT_USER\Software\VERITAS\NetBackup\NetBackup
> Client\Administrator\MRU
> 
> After clearing the value out from there, it works.
> 
> Does anybody know what this registry key might be tied to in an
> interface or something -- I.e. Other than the registry, is there any
> way I could have found/fixed this?
> 
> -Charlie
> 
> On 10/14/05, Bobby Williams <bobbyrjw AT bellsouth DOT net> wrote:
> > I don't do windows admin, but it appeared to be something 
> with how the
> > account was seeing things on the network.
> >
> > It may also be how the client software was installed.
> >
> > I did not investigate any further.
> >
> > If it does not work for you, try it logged in the other way.
> >
> >
> >
> >
> > Bobby Williams
> > 2205 Peterson Drive
> > Chattanooga, Tennessee  37421
> > 423-296-8200
> >
> > -----Original Message-----
> > From: veritas-bu-admin AT mailman.eng.auburn DOT edu
> > [mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf 
> Of Charles
> > Ballowe
> > Sent: Thursday, October 13, 2005 10:11 AM
> > To: bobbyrjw AT bellsouth DOT net
> > Cc: Veritas List
> > Subject: Re: [Veritas-bu] Re: error 37
> >
> > It is a windows machine. I'll ask if he's doing something 
> different than
> > before with the user he's running the restore as. Is there 
> a known problem
> > running restores from domain admin accounts? Something I 
> can reference? Or
> > is it a matter of what permissions the account had when 
> netbackup was
> > installed?
> >
> > -Charlie
> >
> > On 10/13/05, Bobby Williams <bobbyrjw AT bellsouth DOT net> wrote:
> > >
> > > Is this a windows machine?
> > >
> > > I had admins that would remote in to a system and use a 
> domain admin
> > > account that would get these errors on a restore.
> > >
> > > I had them give me an account on the system (which they 
> made a local
> > > admin
> > > account) and I could restore with no problem.  Of course, 
> I did not
> > > know that my account was different and wasted 2 days 
> working on nothing.
> > >
> > >
> > >
> > > Bobby Williams
> > > 2205 Peterson Drive
> > > Chattanooga, Tennessee  37421
> > > 423-296-8200
> > >
> > > -----Original Message-----
> > > From: veritas-bu-admin AT mailman.eng.auburn DOT edu
> > > [mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On 
> Behalf Of Charles
> > > Ballowe
> > > Sent: Wednesday, October 12, 2005 3:14 PM
> > > To: ida3248b AT post.cybercity DOT dk
> > > Cc: King, Cheryl; veritas-bu-admin AT mailman.eng.auburn DOT edu; Veritas
> > > List
> > > Subject: Re: [Veritas-bu] Re: error 37
> > >
> > > The client is in an active policy.
> > >
> > > There is a "REQUIRED_INTERFACE" entry already.
> > >
> > > Host is on the same subnet as master, traceroute confirms 
> this to be
> > > the case.
> > >
> > > hosts file is in place and correct.
> > >
> > > I'm still confused as to why a different hostname is showing up in
> > > activity monitor than is showing up in ANY of the log files. All
> > > requests related to the restore request or browsing show up as
> > > rpnotes23-b - and coming from the right IP. No trace of 
> the other name
> > anywhere.
> > >
> > > I'm tempted to try the No.Restrictions file -- or maybe a 
> rpnotes23-b
> > > file containing rpnotes23-b -- but that seems silly and hackish.
> > >
> > > On 10/12/05, ida3248b AT post.cybercity DOT dk 
> <ida3248b AT post.cybercity DOT dk>
> > wrote:
> > > > Hello Charles
> > > >
> > > > Does the client have more than one NIC ?
> > > >
> > > > If this the case you proably need to use the REQUIRED_INTERFACE
> > > > entry in either bp.conf or registry
> > > >
> > > > Also a traceroute/tracert between the client and the master may
> > > > gives clue to what is the problem
> > > >
> > > > A quick fix may be to put the No.Restrictions file 
> under altnames on
> > > > the master
> > > >
> > > > Regards
> > > > Michael
> > > >
> > > > On Wed, 12 Oct 2005 13:37:34 -0500, Charles Ballowe wrote
> > > > > everything looks right there -- I found this message, 
> wonder if it
> > > > > gives any clues:
> > > > >
> > > > > 09:34:13.487 [20234] <2> process_request: client rpnotes23-b
> > > > > peername rpnotes23-b is invalid for restore request
> > > > >
> > > > > On 10/11/05, King, Cheryl <cheryl.king AT intrado DOT com> wrote:
> > > > > > In the Backup, Archive, and Restore on the client, 
> go to File->
> > > > > > Specify NetBackup Machines and Policy Type and make 
> sure media
> > > > > > and master server is in that list.  I think I had a similar
> > > > > > problem once and I believe this is how I fixed it. All the
> > > > > > servers have to be in the list although only the 
> master server
> > > > > > should be marked as
> > > current.
> > > > > >
> > > > > > -----Original Message-----
> > > > > > From: veritas-bu-admin AT mailman.eng.auburn DOT edu
> > > > > > [mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On 
> Behalf Of
> > > > > > Charles Ballowe
> > > > > > Sent: Tuesday, October 11, 2005 2:43 PM
> > > > > > To: Veritas List
> > > > > > Subject: [Veritas-bu] Re: error 37
> > > > > >
> > > > > > I'm still stuck on this one.
> > > > > >
> > > > > > It's showing up in the activity monitor log as a 
> different box,
> > > > > > grep'ing the logs for that box name shows NOTHING (box was
> > > > > > retired
> > > > > > -- not even the same IP). bprd logs on the master 
> show that it
> > > > > > is contacted from the correct name doesn't even 
> mention the name
> > > > > > of the
> > > retired server.
> > > > > > Nothing about it in bperror.
> > > > > >
> > > > > > I had created an altnames file to allow this one to 
> browse the
> > > > > > old client last week sometime and it never worked. 
> I've deleted
> > > > > > that file
> > > > > > - does something need bouncing?
> > > > > >
> > > > > > I can do a restore if i kick it off from the master 
> server, but
> > > > > > not request it from the client.
> > > > > >
> > > > > > -Charlie
> > > > > >
> > > > > > On 10/10/05, Charles Ballowe <cballowe AT gmail DOT com> wrote:
> > > > > > > I have a client that is requesting a restore 
> (files backed up
> > > > > > > by it, restoring to it -- no alternate system 
> involved) and is
> > > > > > > getting a statuscode 37. This seems to be related 
> to a server
> > > > > > > directed restore from an invalid server - any reason why I
> > > > > > > might be seeing it on a client/any clue as to resolution?
> > > > > > >
> > > > > > > -Charlie
> > > > > > >
> > > > > >
> > > > > > _______________________________________________
> > > > > > Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
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> > > > > >
> > > > >
> > > > > _______________________________________________
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> > > >
> > > >
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> > > >
> > >
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