We have a similar environment as well and have two people who do
Monitoring (HP OpenView) and Veritas.  We do the restores and client
patching also.

Charlie,  I really like the idea of letting the admins do client
patching.  I'm going to implement that immediately.  We don't have
enough tape drives to let multiple people do restores though.

Operators do the tape eject, offsite and put in scratch tapes.  We train
them and provide ISO docs.  I think there is a lot of other day-to-day
stuff that could and should be offloaded to an operator type.  Ours
complain about the stuff I've given them.  I'm still looking for someone
to do restores, simple 24-hour trouble-shooting, tape orders and billing
reports.

We have limited resources and old tape drives (SDLT) so it takes very
close monitoring to meet our SLAs and backup window.  We will be
upgrading everything and adding some sort of disk backup technology, so
that should help.  

-----Original Message-----
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Charles
Ballowe
Sent: Monday, October 03, 2005 8:24 AM
To: Bobby R Windle
Cc: veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] Resources & backup commitments

We're about the same size and we do it with 1 person maintaining the
backup environment as a primary with a couple of people who could handle
it if necessary. Admins of the individual servers handle restores and
their own client patching. On top of backups I'm also one of the unix
admin team members - that actually takes more of my time.

I've written scripts that notify appropriate people if their backups
fail etc. so I'm not the only responsible for logs.

I don't handle storage, though I'd like to see what I could do with a
netapp and some of it's technology. Seems Veritas and NetApp have been
working closely on some features for 6.0.

-Charlie

On 10/3/05, Bobby R Windle <bwindle AT wlgore DOT com> wrote:
>
> Hope this is a good place to ask this question.
> I'm just curious on how other business entities are staffed around 
> backup & disaster recovery.
>
> I'm trying to get a feel for how many people should you need to do a 
> adequate job supporting a backup system.
> Is there someplace you can go to see what experts say you need for 
> support and administration of x amount of systems?
>
> How many should it take to do the following tasks below:  1 person!
> ===================================================
>
> We backup apprx.  200 clients.  One master & two media servers.
> All sorts of mixed backup types..  Sql, Oracle, Novel, Microsoft, 
> Solaris, Aix, etc.. etc.. etc..
> Support STK powder horn 5500 slots and 12 LTO Gen2 tapes drives.
> Support NetApp R200 32 TB .
>
> Do all upgrades patches etc. on all stuff.
> Take care of all restores and SLA / Policies.
>
> Do all research and recommendations on future Backup & DR projects..
>
> Monitor and watch all reports.
>
> Document system etc...
>
> And anything else that comes along..
>
> ==================================================
>
> How is everyone else doing with this..
> It can go off line if you like...
> Thanks!
>
>  Bobby Windle
>  bwindle AT wlgore DOT com
>  cell : (302) 588-7374 (preferred)
>  office: (410) 506-4117    fax: (410) 506-4400

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