Veritas-bu

[Veritas-bu] bpbkar.exe hanging - "The binding handle is invalid"

2005-09-30 11:55:06
Subject: [Veritas-bu] bpbkar.exe hanging - "The binding handle is invalid"
From: jpiszcz AT servervault DOT com (Piszcz, Justin)
Date: Fri, 30 Sep 2005 11:55:06 -0400
1) Do any of the windows clients backup successfully?
2) Is the policy for the Windows machines set to MS-Windows?
3) Have you looked at the debug logs on the server?
4) Have you created the debug directories on the client and then looked
at those logs?

-----Original Message-----
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Anthony
Guzzi
Sent: Friday, September 30, 2005 11:48 AM
To: Veritas User List veritas-bu
Subject: [Veritas-bu] bpbkar.exe hanging - "The binding handle is
invalid"

Folks,

   Being a Unix admin in charge of the tape backup system here, I've got
a
problem with a number of Windows servers that is driving me nuts.  I'm
hoping
someone out there with Windows experience can help or at least give me
some
leads as to here to look.

PROBLEM:
========
Backups kick off, some some data to the media server, and then the
backup
appears to hang; nothing more is sent but the jobs stays active.  The
NetBackup
Client services are still running.  The 'bpbkar.exe' process is shown as
running
in the Windows Task Manager.  When I terminate the job from the
NetBackup side,
the jobs ends with a status 150 (as it should).  However, on the client,
the
'bpbkar.exe' process is still listed.  When one of the Windows operators
attempt
to terminate it, they get the error message

   "Unable to terminate process: the operation could not be completed.
    The binding handle is invalid."

Any future attempts to run a backup fail with other bpbkar.exe processes
starting but nothing every happens (no data is sent to the media
server). A
reboot, and sometimes an actual power cycle, of the server is the only
thing
that seems to clear things.  It appears that this hung 'bpbkar.exe'
process
will prevent Windows from shutting down and require an actual (yuck!)
power
cycle of the box.

ENVIRONMENT:   Master/Media server:   Solaris 8, NetBackup 4.5 MP4
               Clients:  Windows 2000 and 2003  (patch levels vary)


I know the release of NetBackup is a bit old; I wish I could upgrade but
I have
no test/dev environment and can't get approval for an untested upgrade.
So I'm
stuck working with what I've got.  Again, being a Unix admin with no
real
Windows admin experience, I'd love to hear what may be going on here.
I'd also
like to hear if anyone else has run across similar/identical problems.
Thanks.

> Anthony J Guzzi
> Systems Administrator
> Aviva Life Insurance Company



                
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