[Veritas-bu] Problems with Admin Consoles

Thanks David!  This worked wonders!  I can now get into my servers and bring
back up the downed drives.  Thanks a mill! 

-----Original Message-----
From: Cornely, David [mailto:David_Cornely AT intuit DOT com] 
Sent: Friday, October 08, 2004 10:01 AM
To: 'Jennifer Hooper'; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Problems with Admin Consoles

Jennifer,

We're running the Admin console here too.  There were some issues when
setting it up and this is what we found:

-In the bp.conf of every server (master & media) you need CONNECT_OPTIONS =
<admin console server name> 1 1 1

-On the admin console server you need the following registry values under
MyComputer\HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Netbackup\CurrentVersion\Conf
ig:
1) ALLOW_NON_RESERVED_PORTS (which is type REG_SZ); set it to "YES"
2) CONNECT_OPTIONS (which is type REG_MULTI_SZ); it needs to contain entries
for every server (master & media) with "1 1 1" after each.
3) CLIENT_PORT_WINDOW (which is type REG_SZ); it needs to be set to "0 0"
4) CLIENT_RESERVED_PORT_WINDOW (which is type REG_SZ); it needs to be set to
"512 1023"

I think that should do it.  We had some trouble finding all this information
in any documentation and came to most of this through trial & error.  Some
of this will also depend on ACL's and if you're traversing a firewall.  Hope
it helps.

-Dave

-----Original Message-----
From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Jennifer
Hooper
Sent: Friday, October 08, 2004 9:25
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Problems with Admin Consoles

Hi there!

        We are having a couple of problems with both versions of the Admin
Consoles.  The first one is the full console running on a Windows XP SP1.
The problem is that I can't access my media server, even though the
workstation name is permitted.  I get the error:  Unable to determine global
device database host for device host mediaserver.peregrine.com:  not
authorized to connect to vmd(126).  Everything appears to be running with I
do a bpps -a from the media server, though.

        In addition, on a couple of different PC's now, all running Windows
XP SP1, the Java Console will not run.  If I go to the Java Console for
either the master or media servers, the command prompt comes up and the app
looks like it's going to start, but it never does.  Never get a log in
prompt or anything.  In the event log, I get an Application Hang error:
Hanging application NBConsole.EXE, version 5.0.0.352, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

        Here's our environment:  Veritas Netbackup 5.0 (no patches) on
Master server - Solaris 7, ATL DLT Library.   Media server - Solaris 8,
Storagetek e700 library.  Consoles - IBM PC's running Windows XP SP1.

        I have reinstalled the full clients 4 times on the console PC's, and
that hasn't made a difference, even installing them independantly:
Installing the Fat console and not the java and vice versa.  Has anyone seen
anything like this and know what I might be able to do to fix it?

Thanks much!

Jennifer

Sr. Network Engineer
Peregrine Systems, Inc.
San Diego, CA
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