Veritas-bu

[Veritas-bu] FW: *** ALERT *** NBU 5.0 upgrade volDB corruption

2004-03-03 11:27:47
Subject: [Veritas-bu] FW: *** ALERT *** NBU 5.0 upgrade volDB corruption
From: GreenbergKA AT aetna DOT com (Greenberg, Katherine A)
Date: Wed, 3 Mar 2004 11:27:47 -0500
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Not sure if people have seen this yet. Our S/E sent it out to us this
morning....
=0D
~Kate

Katherine Greenberg=0D
Systems Engineer=0D
Mid-Range Storage Management=0D
Aetna, Inc.=0D
greenbergka AT aetna DOT com=0D
Work: 860.636.6724=0D
Pager: 860.366.0672=0D


=0D
It is possible for the volDB to be corrupted if the number of characters
in a pool name is a multiple of 4 bytes.  This problem only applies to a
server acting as a Media Manager Volume Database Host, running either
VERITAS NetBackup Enterprise Server (tm) 5.0, or VERITAS NetBackup
Server (tm) 5.0.=0D
=0D
IMPORTANT NOTE:  for complete information see the TechNote at
http://seer.support.veritas.com/docs/265846.htm.  Please contact
Technical Support for all questions (do NOT reply to this e-mail).

=0D
=0D
This alert is being sent to all NBU 3.4 and 4.5 customers.
=0D
=0D
This problem can only occur on a server running VERITAS NetBackup (tm)
5.0 GA (Server or Enterprise Server), which is also acting as a Media
Manager Volume Database Host (ie, it hosts the volDB).  This problem
also affects the operation of VERITAS Storage Migrator (tm) 5.0 for
UNIX. =0D

This issue does not affect NetBackup 3.4 or 4.5 customers.  However, if
you intend to upgrade to NetBackup 5.0, you need to be aware of this
issue.
=0D
 Symptom:=0D

=0D
It is possible for the volDB to be corrupted if the number of characters
in a pool name is a multiple of 4 bytes. This problem only applies to a
server acting as a Media Manager Volume Database Host, running either
VERITAS NetBackup Enterprise Server (tm) 5.0, or VERITAS NetBackup
Server (tm) 5.0.=0D

Exact Error Message:=0D

<16> select_media: unable to query Media Manager volume daemon on host
vmhost, unexpected data received
=0D


=0D
This e-mail may contain confidential or privileged information.  If you
think you have received this e-mail in error, please advise the sender by
reply e-mail and then delete this e-mail immediately.  Thank you.  Aetna
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>Message</TITLE>
<META http-equiv=3DContent-Type content=3D"text/html; charset=3Dus-ascii">
<META content=3D"MSHTML 6.00.2800.1226" name=3DGENERATOR></HEAD>
<BODY>
<DIV><SPAN class=3D106312616-03032004><FONT face=3DBatang>Not sure if=
 people have=0D
seen this yet. Our S/E sent it out to us this=
 morning....</FONT></SPAN></DIV>
<DIV><SPAN class=3D106312616-03032004><FONT face=
=3DBatang></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D106312616-03032004><FONT face=
=3DBatang>~Kate</FONT></SPAN></DIV><!-- Converted from text/rtf format -->
<P><SPAN lang=3Den-us><FONT face=3DGeorgia size=3D2>Katherine=
 Greenberg</FONT></SPAN>=0D
<BR><SPAN lang=3Den-us><FONT face=3DGeorgia size=3D2>Systems=
 Engineer</FONT></SPAN>=0D
<BR><SPAN lang=3Den-us><FONT face=3DGeorgia size=3D2>Mid-Range Storage=0D
Management</FONT></SPAN> <BR><SPAN lang=3Den-us><FONT face=3DGeorgia size=
=3D2>Aetna,=0D
Inc.</FONT></SPAN> <BR><SPAN lang=3Den-us><FONT face=3DGeorgia=0D
size=3D2>greenbergka AT aetna DOT com</FONT></SPAN> <BR><SPAN 
lang=3Den-us><FONT=0D
face=3DGeorgia size=3D2>Work: 860.636.6724</FONT></SPAN> <BR><SPAN lang=
=3Den-us><FONT=0D
face=3DGeorgia size=3D2>Pager: 860.366.0672</FONT></SPAN> </P>
<DIV></DIV>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft><FONT=
=0D
face=3DTahoma><FONT size=3D2><FONT face=3DBatang=0D
size=3D3></FONT><BR>&nbsp;</DIV></FONT></FONT>
<DIV>
<DIV><SPAN class=3Dbodytext>
<TABLE cellSpacing=3D0 cellPadding=3D0 border=3D0 CELLBORDER=3D"0">
  <TBODY>
  <TR>
    <TD>
      <DIV><SPAN class=3Dbodytext><SPAN class=3D000443316-20092001><SPAN=0D
      class=3Dsubhdr1black><SPAN class=3Dsubhdr1black><FONT face=
=3DArial><STRONG>It is=0D
      possible for the volDB to be corrupted if the number of characters in=
 a=0D
      pool name is a multiple of 4 bytes.&nbsp; This problem only applies=
 to a=0D
      server acting as a Media Manager Volume Database Host, running either=
=0D
      VERITAS NetBackup Enterprise Server (tm) 5.0, or VERITAS NetBackup=
 Server=0D
      (tm) 5.0. </STRONG></FONT></SPAN></SPAN></SPAN></SPAN></DIV>
      <DIV><SPAN class=3Dbodytext><SPAN class=3D000443316-20092001><SPAN=0D
      class=3Dsubhdr1black><FONT face=3DArial=0D
      size=3D2></FONT></SPAN></SPAN></SPAN>&nbsp;</DIV>
      <DIV><SPAN class=3Dbodytext>
      <P><FONT face=3DArial><FONT size=3D2><U><SPAN=0D
      class=3D000443316-20092001>IMPORTANT </SPAN>NOTE</U>:&nbsp;<SPAN=0D
      class=3D000443316-20092001> for complete information see the TechNote=
 at <A=0D
      href=
=3D"http://seer.support.veritas.com/docs/265846.htm";>http://seer.support.ve=
ritas.com/docs/265846.htm</SPAN></FONT></FONT><FONT=0D
      face=3DArial><FONT size=3D2><SPAN class=
=3D000443316-20092001></A>.&nbsp;=0D
      P</SPAN><SPAN class=3D000443316-20092001>lease contact Technical=
 Support for=0D
      all questions (do NOT reply to this=0D
     =
 e-mail).</SPAN></FONT></FONT></P></SPAN></DIV></TD></TR></TBODY></TABLE></=
SPAN><SPAN=0D
class=3Dbodytext><SPAN class=3D000443316-20092001><FONT=0D
face=3DArial></FONT></SPAN></SPAN></DIV>
<DIV><SPAN class=3Dbodytext><SPAN class=3D000443316-20092001><FONT=0D
face=3DArial></FONT></SPAN></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3Dbodytext><SPAN class=3D000443316-20092001><FONT=0D
face=3DArial></FONT></SPAN></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3Dbodytext><SPAN class=3D000443316-20092001><FONT face=
=3DArial><SPAN=0D
class=3D870182416-20092001><FONT face=3DArial color=3D#ff0000 size=
=3D4><STRONG><U>This=0D
alert is&nbsp;being sent to all NBU 3.4 and&nbsp;4.5=0D
customers.</U></STRONG></FONT></SPAN></FONT></SPAN></SPAN></DIV>
<DIV><SPAN class=3Dbodytext><SPAN class=3D000443316-20092001><FONT=0D
face=3DArial></FONT></SPAN></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3Dbodytext><SPAN class=3D000443316-20092001><FONT=0D
face=3DArial></FONT></SPAN></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3Dbodytext><SPAN=0D
class=3D000443316-20092001><!--StartFragment --><FONT face=3DArial>This=
 problem can=0D
<U>only</U> occur on a server running VERITAS NetBackup (tm) 5.0 GA (Server=
 or=0D
Enterprise Server), which is also acting as a Media Manager Volume Database=
 Host=0D
(ie, it hosts the <B>volDB</B>). &nbsp;This problem also affects the=
 operation=0D
of VERITAS Storage Migrator (tm) 5.0 for UNIX. &nbsp;<BR><BR>This issue=
 does not=0D
affect NetBackup 3.4 or 4.5 customers. &nbsp;However, if you intend to=
 upgrade=0D
to NetBackup 5.0, you need to be aware of this=
 issue.</FONT></SPAN></SPAN></DIV>
<DIV><SPAN class=3Dbodytext><SPAN class=3D000443316-20092001><FONT=0D
face=3DArial></FONT></SPAN></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3Dbodytext><SPAN class=3D000443316-20092001><FONT face=
=3DArial><!--StartFragment --><FONT=0D
face=3D"Times New Roman"><STRONG>&nbsp;</STRONG></FONT><SPAN=0D
class=3Dsubhdr1black><STRONG>Symptom:</STRONG>=0D
<!-- Description: --><BR></DIV></SPAN>
<DIV>
<TABLE class=3Ddoc>
  <TBODY>
  <TR>
    <TD class=3Dbodytext>
      <DIV><FONT size=3D2></FONT>&nbsp;</DIV>
      <DIV>It is possible for the volDB to be corrupted if the number of=0D
      characters in a pool name is a multiple of 4 bytes. This problem only=
=0D
      applies to a server acting as a Media Manager Volume Database Host,=0D
      running either VERITAS NetBackup Enterprise Server (tm) 5.0, or=
 VERITAS=0D
      NetBackup Server (tm) 5.0. <BR></DIV></TD></TR></TBODY></TABLE></DIV>
<DIV><!-- Exact Error is contained in a SPAN Layer --><SPAN=0D
class=3Dsubhdr1black><STRONG>Exact Error Message:=
 <BR><BR></STRONG></SPAN><SPAN=0D
class=3Dexacterror>&lt;16&gt; select_media: unable to query Media Manager=
 volume=0D
daemon on host vmhost, unexpected data received</SPAN></DIV>
<DIV><SPAN=0D
class=
=3Dexacterror></SPAN></FONT></SPAN></SPAN>&nbsp;</DIV></DIV></BODY></HTML>

<table><tr><td bgcolor=3D#ffffff><font color=3D#000000><pre>=0D
This e-mail may contain confidential or privileged information.  If you
think you have received this e-mail in error, please advise the sender by
reply e-mail and then delete this e-mail immediately.  Thank you.  Aetna
</pre></font></td></tr></table>
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