Veritas-bu

[Veritas-bu] ADIC problem.

2003-03-17 14:07:06
Subject: [Veritas-bu] ADIC problem.
From: Robert.Halton AT jpmchase DOT com (Robert.Halton AT jpmchase DOT com)
Date: Mon, 17 Mar 2003 11:07:06 -0800
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Octave.
I am pretty certain the problem is in how Veritas sees the drives.  I
came across this a month or so ago, maybe a bit more.
Basically you should be able to resolve it by rebooting the SNC.=20

But to confirm there is an issue, under media and device management,
confirm that the Multihosted drives are all visible,=20
You need to make sure that that serial number of each drive is present
when you get down to the device.

I have found that this is normally the case.

Robert

                -----Original Message-----
                From: veritas-bu-admin AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Octave
Orgeron
                Sent: Monday, March 17, 2003 8:46 AM
                To: veritas-bu AT mailman.eng.auburn DOT edu
                Subject: [Veritas-bu] ADIC problem.


                Hi,

                I have a Sun E220R with Sun's rebanded Qlogic HBA's
X6767A connected the SNC
                5100 (scsi/fibre bridge) on our ADIC 1000. I can see the
drives and the Robot
                with the sgscan command and can run backups. The problem
I'm having is that when
                netbackup is done with a backup session and wants to put
the tape back in the
                slot, it wants to do so while the drive has not been
ejected. As a result,
                netbackup down's the drive, even though there is no
problem. I can manually tell
                the library to rewind/eject the tape, no problem. Here
is what i get in the
                messages file:

                Mar 17 10:05:34 hgsun24 tldcd[23721]: [ID 794237
daemon.error] TLD(0) key =3D 0x5,
                asc =3D 0x3b, ascq =3D 0x87, DATA CARTRIDGE STUCK IN DRIVE
                Mar 17 10:05:34 hgsun24 tldcd[23721]: [ID 841094
daemon.error] TLD(0)
                Move_medium error: CHECK CONDITION
                Mar 17 10:05:34 hgsun24 tldd[292]: [ID 121526
daemon.error] TLD(0) drive 4
                (device 3) is being DOWNED, status: Robotic dismount
failure
                Mar 17 10:05:34 hgsun24 tldd[292]: [ID 229259
daemon.error] Check integrity of
                the drive, drive path, and media
                Mar 17 10:09:53 hgsun24 tldcd[23774]: [ID 794237
daemon.error] TLD(0) key =3D 0x5,
                asc =3D 0x3b, ascq =3D 0x87, DATA CARTRIDGE STUCK IN DRIVE
                Mar 17 10:09:53 hgsun24 tldcd[23774]: [ID 841094
daemon.error] TLD(0)
                Move_medium error: CHECK CONDITION
                Mar 17 10:09:53 hgsun24 tldd[292]: [ID 121526
daemon.error] TLD(0) drive 4
                (device 3) is being DOWNED, status: Robotic dismount
failure
                Mar 17 10:09:53 hgsun24 tldd[292]: [ID 229259
daemon.error] Check integrity of
                the drive, drive path, and media
                Mar 17 10:11:29 hgsun24 ltid[249]: [ID 944137
daemon.error] Request for media ID
                000003 is being rejected because it is in a DOWN drive

                Here is the output of sgscan:

                /dev/sg/c0tw2001006045170e3bl1: Changer: "ADIC    Scalar
1000"
                /dev/sg/c0tw2001006045170e3bl2: Tape (/dev/rmt/5):
"QUANTUM SuperDLT1"
                /dev/sg/c0tw2001006045170e3bl3: Tape (/dev/rmt/4):
"QUANTUM SuperDLT1"
                /dev/sg/c0tw2001006045170e3bl4: Tape (/dev/rmt/3):
"QUANTUM SuperDLT1"
                /dev/sg/c0tw2001006045170e3bl5: Tape (/dev/rmt/2):
"QUANTUM SuperDLT1"
                /dev/sg/c0tw2001006045170e3bl6: Tape (/dev/rmt/1):
"QUANTUM SuperDLT1"
                /dev/sg/c0tw2001006045170e3bl7: Tape (/dev/rmt/0):
"QUANTUM SuperDLT1"

                Any ideas? I just wanted to know if someone had come
across this problem in the
                past, before I call up Veritas.

                Thanks in advance!

                ******************************************************
                *     Octave J. Orgeron      *   Specializing in :   *
                * Unix Systems Administrator *  Solaris/Tru64/Linux  *
                *     The Hibbert Group      *   Certified Solaris   *
                * oorgeron AT hibbertgroup DOT com  * Systems Administrator *
                ******************************************************



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<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#0000FF" =
SIZE=3D2>Octave.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#0000FF" SIZE=3D2>I =
am pretty certain the problem is in how Veritas sees the drives.&nbsp; I =
came across this a month or so ago, maybe a bit more.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#0000FF" =
SIZE=3D2>Basically you should be able to resolve it by rebooting the =
SNC. </FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#0000FF" =
SIZE=3D2>But to confirm there is an issue, under media and device =
management, confirm that</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT COLOR=3D"#0000FF" SIZE=3D2>the</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#0000FF" =
SIZE=3D2> Multihosted drives are all visible,</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> </SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#0000FF" =
SIZE=3D2>You need to make sure</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT COLOR=3D"#0000FF" =
SIZE=3D2>that</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#0000FF" SIZE=3D2> that serial number of =
each drive is present when you get down to the device.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#0000FF" SIZE=3D2>I =
have found that this is normally the case.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#0000FF" =
SIZE=3D2>Robert</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>
<UL><UL>
<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Tahoma">-----Original Message-----<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">From:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> =
veritas-bu-admin AT mailman.eng.auburn DOT edu [<A =
HREF=3D"mailto:veritas-bu-admin AT mailman.eng.auburn DOT 
edu">mailto:veritas-bu=
-admin AT mailman.eng.auburn DOT edu</A>]</FONT></SPAN><SPAN =
LANG=3D"en-us"><B></B></SPAN><SPAN LANG=3D"en-us"><B> <FONT SIZE=3D2 =
FACE=3D"Tahoma">On Behalf Of</FONT></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D2 =
FACE=3D"Tahoma">Octave Orgeron<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Sent:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Monday, March 17, 2003 =
8:46 AM<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">To:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> =
veritas-bu AT mailman.eng.auburn DOT edu<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Subject:</FONT></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Tahoma"> [Veritas-bu] ADIC problem.</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>
<BR>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Hi,</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">I have a Sun E220R with Sun's rebanded Qlogic HBA's =
X6767A connected the SNC</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">5100 (scsi/fibre bridge) on our ADIC 1000. I can see the =
drives and the Robot</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">with the sgscan command and can run backups. The problem =
I'm having is that when</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">netbackup is done with a backup session and wants to put =
the tape back in the</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">slot, it wants to do so while the drive has not been =
ejected. As a result,</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">netbackup down's the drive, even though there is no =
problem. I can manually tell</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">the library to rewind/eject the tape, no problem. Here =
is what i get in the</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">messages file:</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Mar 17 10:05:34 hgsun24 tldcd[23721]: [ID 794237 =
daemon.error] TLD(0) key =3D 0x5,</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">asc =3D 0x3b, ascq =3D 0x87, DATA CARTRIDGE STUCK IN =
DRIVE</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Mar 17 10:05:34 hgsun24 tldcd[23721]: [ID 841094 =
daemon.error] TLD(0)</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Move_medium error: CHECK CONDITION</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Mar 17 10:05:34 hgsun24 tldd[292]: [ID 121526 =
daemon.error] TLD(0) drive 4</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">(device 3) is being DOWNED, status: Robotic dismount =
failure</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Mar 17 10:05:34 hgsun24 tldd[292]: [ID 229259 =
daemon.error] Check integrity of</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">the drive, drive path, and media</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Mar 17 10:09:53 hgsun24 tldcd[23774]: [ID 794237 =
daemon.error] TLD(0) key =3D 0x5,</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">asc =3D 0x3b, ascq =3D 0x87, DATA CARTRIDGE STUCK IN =
DRIVE</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Mar 17 10:09:53 hgsun24 tldcd[23774]: [ID 841094 =
daemon.error] TLD(0)</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Move_medium error: CHECK CONDITION</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Mar 17 10:09:53 hgsun24 tldd[292]: [ID 121526 =
daemon.error] TLD(0) drive 4</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">(device 3) is being DOWNED, status: Robotic dismount =
failure</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Mar 17 10:09:53 hgsun24 tldd[292]: [ID 229259 =
daemon.error] Check integrity of</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">the drive, drive path, and media</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Mar 17 10:11:29 hgsun24 ltid[249]: [ID 944137 =
daemon.error] Request for media ID</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">000003 is being rejected because it is in a DOWN =
drive</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Here is the output of sgscan:</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">/dev/sg/c0tw2001006045170e3bl1: Changer: =
&quot;ADIC&nbsp;&nbsp;&nbsp; Scalar 1000&quot;</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">/dev/sg/c0tw2001006045170e3bl2: Tape (/dev/rmt/5): =
&quot;QUANTUM SuperDLT1&quot;</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">/dev/sg/c0tw2001006045170e3bl3: Tape (/dev/rmt/4): =
&quot;QUANTUM SuperDLT1&quot;</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">/dev/sg/c0tw2001006045170e3bl4: Tape (/dev/rmt/3): =
&quot;QUANTUM SuperDLT1&quot;</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">/dev/sg/c0tw2001006045170e3bl5: Tape (/dev/rmt/2): =
&quot;QUANTUM SuperDLT1&quot;</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">/dev/sg/c0tw2001006045170e3bl6: Tape (/dev/rmt/1): =
&quot;QUANTUM SuperDLT1&quot;</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">/dev/sg/c0tw2001006045170e3bl7: Tape (/dev/rmt/0): =
&quot;QUANTUM SuperDLT1&quot;</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Any ideas? I just wanted to know if someone had come =
across this problem in the</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">past, before I call up Veritas.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">Thanks in advance!</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">******************************************************</F=
ONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">*&nbsp;&nbsp;&nbsp;&nbsp; Octave J. =
Orgeron&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp; Specializing in =
:&nbsp;&nbsp; *</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">* Unix Systems Administrator *&nbsp; =
Solaris/Tru64/Linux&nbsp; *</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">*&nbsp;&nbsp;&nbsp;&nbsp; The Hibbert =
Group&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp; Certified =
Solaris&nbsp;&nbsp; *</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">* oorgeron AT hibbertgroup DOT com&nbsp; * Systems =
Administrator *</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
FACE=3D"System">******************************************************</F=
ONT></SPAN></P>
<BR>
<BR>

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<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
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<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000000" SIZE=3D2 =
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