Veritas-bu

[Veritas-bu] Update: NBU45 restores fail with "database system error"

2003-02-25 19:13:49
Subject: [Veritas-bu] Update: NBU45 restores fail with "database system error"
From: draxil AT hknetmail DOT com (draxil AT hknetmail DOT com)
Date: Wed, 26 Feb 2003 11:13:49 +1100
Just an update for anyone interested.
We ended up reverting to NBU 3.4.
Veritas are looking into the database system error.
I'll post any relevant updates here.

Quoting "David A. Chapa" <david AT datastaff DOT com>:

> I did some checking...one of my contacts at Veritas (NBU Product Specialist)
> sent this along.
> 
> "The 220 error I believe is a new one and it means "The bpdbm process (on
> UNIX), or the NetBackup Database Manager service(on Windows) could not
> create a directory path for its configuration catalogs due to the failure of
> a system call. This is usually due to a permission problem or an "out of
> space" condition."  Is it possible their catalog directory is nearly full?"
> 
> 
> 
> <><><><><><><><><><><><><><><><><><><><>
> David A. Chapa
> Backup Storage Consultant
> DataStaff, Inc.
> http://www.datastaff.com
> 312 683 1144
> ---------------------------------------
> 
> -----Original Message-----
> From: veritas-bu-admin AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu]On Behalf Of
> draxil AT hknetmail DOT com
> Sent: Friday, February 21, 2003 5:27 PM
> To: veritas-bu AT mailman.eng.auburn DOT edu
> Subject: [Veritas-bu] URGENT: NBU45 restores fail with "database system
> error"
> 
> 
> I already tried to send this and it doesn't sem to have worked. Apologies if
> you get this twice.
> 
> Last weekend we upgraded from NBU3.4 to 4.5 with MP3. We have done several
> restores since without any problem.
> We use SQL-Backtrack for Oracle and the NetBackup OBSI to do hot backups of
> oracle databases.
> 
> Yesterday we attempted to restore from that morning's SQL-Bactrack backup.
> These backups/restores generated about 130 - 150 streams or jobs in
> NetBackup.
> The restore ran fine for the first 100 or so jobs, but then started failing
> with the following message appearing in the bpdbm log on the master
> server...
> 
> 18:32:40.232 [29519] <2> bpdbm: request complete: exit status 220 database
> system error
> 
> All subsequent restores fail with this error. The restore jobs do not even
> appear in Activity Monitor. We tried again from a different backup and the
> same
> thing happpened.
> 
> I have a call open with Veritas. They have suggested converting that part of
> the catalog back to ASCII text. We did this but are still getting the same
> error. All the relevant catalog entries exist and look OK to me.
> 
> The servers involved are all HP-UX11 sharing SAN tape drives via SSO.
> 
> Any thoughts would be greatly appreciated.
> 
> Regards
> Dean Allen
> AXA Australia
> 
> 
> 
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