Kate's right, since I make my living as a consultant I have learned from past
experience the importance of having a documented view of the working
environment. With that said...NVCU is free from the support site.
Its much more VERBOSE but with a little effort and a documented methodology you
can generate your own consistent style of a runbook if you would like.
David
Quoting "Greenberg, Katherine A" <GreenbergKA AT aetna DOT com>:
> In response to the below...
>
> The point of the runbook is to provide the Consulting organization with a
> "snapshot in time" view of the system when THEY WALK OFF SITE. Customers
> tend to make changes to their environments and then call consulting and say
> *but it's not working as advertised* and demand to have a consultant sent
> back onsite to fix (for free) what they supposedly didn't do in the first
> place. I guess what I'm trying to say, is the runbook is Consulting's way
> of
> covering it's a$$ so they don't get stuck going back in to *fix* things for
> free that were never *broken* in the first place.
>
> Aside from that, I do agree that it's a great tool. Perhaps if support or
> sales owned it instead of consulting, it would be offered to everyone. You
> can run the support script, and while that provides considerably more
> information, it works and comes with NetBackup.
>
>
> ~Kate
>
> -----Original Message-----
> From: Steven L. Sesar [mailto:ssesar AT mitre DOT org]
> Sent: Wednesday, February 19, 2003 11:23 AM
> To: Quarantine
> Cc: 'Rockey Reed'; 'veritas-bu AT mailman.eng.auburn DOT edu'
> Subject: RE: [Veritas-bu] Printing from the NetBackup gui
>
>
> Very well put, Matt.
>
>
> On Wed, 19 Feb 2003, Quarantine wrote:
>
> > Date: Wed, 19 Feb 2003 08:49:13 -0500
> > From: Quarantine <Quarantine AT gsccca DOT org>
> > To: 'Rockey Reed' <Rockey.Reed AT veritas DOT com>,
> "'veritas-bu AT mailman.eng.auburn DOT edu'"
> <veritas-bu AT mailman.eng.auburn DOT edu>
> > Subject: RE: [Veritas-bu] Printing from the NetBackup gui
> >
> > First, let me say that any perceived frustration with Veritas is *not*
> > directed at Rockey. It's leftover from a **very** bad experience with
> their
> > consultants.
> >
> > The word copyright is never used in the HTML document created by the
> runbook
> > generator, and it is also not mentioned in the readme. I don't have any
> > hard-copy documentation of the software, since Veritas left the software
> on
> > my master server. I have absolutely no intention of sharing the software
> > and intentionally left that offer out of my post, although it's just
> silly
> > that Veritas doesn't make this available to your clients. I sincerely
> hope
> > that Veritas realizes that it's mostly useless to document an environment
> > only at installation. Things change.
> >
> > This is a simple tool that adds very little value to the Veritas
> deployment
> > process and in no way differentiates you from your competitors, but the
> tool
> > is very useful when used over the life of an NBU installation. My
> company
> > has paid Veritas a *significant* amount of money for NBU and it's
> support,
> > as have the other subscribers to this list. Veritas doesn't sell the
> > runbook as a service after installation, so why does Veritas keep this
> > useful tool away from your users?
> >
> > Sincerely,
> > Matt Adcock
> > Systems Manager
> > Georgia Superior Court Clerks' Cooperative Authority
> > 404-327-9058
> > www.gsccca.org
> >
> >
> > -----Original Message-----
> > From: Rockey Reed [mailto:Rockey.Reed AT veritas DOT com]
> > Sent: Tuesday, February 18, 2003 10:32 PM
> > To: Quarantine
> > Subject: RE: [Veritas-bu] Printing from the NetBackup gui
> >
> >
> > Matt,
> >
> > The runbook is proprietary property and should have been removed after
> the
> > installation was complete. You should NOT share this with anyone. I
> > believe there is a copyright statement on the book, which should be
> > observed.
> >
> > Thanks,
> > Rockey Reed
> > MCSE, MCP+I
> > Staff Consultant
> > VERITAS Software
> > (w)936.273.5021
> > (c)832.567.0057
> > (EFax)2147220248
> >
> > Democracy is two wolves and a lamb voting on what to have for lunch.
> Liberty
> > is a well-armed lamb contesting the vote! --Benjamin Franklin
> >
> >
> > -----Original Message-----
> > From: Quarantine [mailto:Quarantine AT GSCCCA DOT ORG]
> > Sent: Tuesday, February 18, 2003 7:26 PM
> > To: 'dbyops'; 'veritas-bu AT mailman.eng.auburn DOT edu'
> > Subject: RE: [Veritas-bu] Printing from the netbackup gui
> >
> >
> > Not sure about getting this from the GUI. In the Windows side of the
> house,
> > there's a report called the runbook that documents pretty much everything
> > you could imagine about your NBU environment including all your policies.
> > I'm guessing this probably exists for you *nix folks also. The Veritas
> > professional services people acted like this was some big secret and that
> > they weren't supposed to let clients have it, but they were kind enough
> to
> > leave the files necessary to create the runbook on my master server. I
> then
> > wrote a script that creates the runbook and emails it to a specified
> address
> > with blat (it's an HTML doc). I have this scheduled to run every month
> on
> > my master server and send the email to one of my public folders.
> >
> > Matt
> >
> > -----Original Message-----
> > From: dbyops [mailto:dbyops AT compuserve DOT com]
> > Sent: Monday, February 17, 2003 6:17 AM
> > To: veritas-bu AT mailman.eng.auburn DOT edu
> > Subject: [Veritas-bu] Printing from the netbackup gui
> >
> >
> > Hi people,
> >
> > I am a newbie to netbackup. I am currently running Netbackup 4.1 on
> solaris
> > 8. How do i get a hardcopy of my policies from within the netbackup java
> > GUI? I have tried selecting the print option from the menus but this does
> > not seem to work...any ideas?
> >
> > Yours greatfully,
> >
> > Jonny.
> > _______________________________________________
> > Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
> > http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
> > _______________________________________________
> > Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
> > http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
> >
>
>
> _______________________________________________
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> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>
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> think you have received this e-mail in error, please advise the sender by
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