In response to the below...
The point of the runbook is to provide the Consulting organization with a
"snapshot in time" view of the system when THEY WALK OFF SITE. Customers
tend to make changes to their environments and then call consulting and say
*but it's not working as advertised* and demand to have a consultant sent
back onsite to fix (for free) what they supposedly didn't do in the first
place. I guess what I'm trying to say, is the runbook is Consulting's way of
covering it's a$$ so they don't get stuck going back in to *fix* things for
free that were never *broken* in the first place.
Aside from that, I do agree that it's a great tool. Perhaps if support or
sales owned it instead of consulting, it would be offered to everyone. You
can run the support script, and while that provides considerably more
information, it works and comes with NetBackup.
~Kate
-----Original Message-----
From: Steven L. Sesar [mailto:ssesar AT mitre DOT org]
Sent: Wednesday, February 19, 2003 11:23 AM
To: Quarantine
Cc: 'Rockey Reed'; 'veritas-bu AT mailman.eng.auburn DOT edu'
Subject: RE: [Veritas-bu] Printing from the NetBackup gui
Very well put, Matt.
On Wed, 19 Feb 2003, Quarantine wrote:
> Date: Wed, 19 Feb 2003 08:49:13 -0500
> From: Quarantine <Quarantine AT gsccca DOT org>
> To: 'Rockey Reed' <Rockey.Reed AT veritas DOT com>,
"'veritas-bu AT mailman.eng.auburn DOT edu'"
<veritas-bu AT mailman.eng.auburn DOT edu>
> Subject: RE: [Veritas-bu] Printing from the NetBackup gui
>
> First, let me say that any perceived frustration with Veritas is *not*
> directed at Rockey. It's leftover from a **very** bad experience with
their
> consultants.
>
> The word copyright is never used in the HTML document created by the
runbook
> generator, and it is also not mentioned in the readme. I don't have any
> hard-copy documentation of the software, since Veritas left the software
on
> my master server. I have absolutely no intention of sharing the software
> and intentionally left that offer out of my post, although it's just silly
> that Veritas doesn't make this available to your clients. I sincerely
hope
> that Veritas realizes that it's mostly useless to document an environment
> only at installation. Things change.
>
> This is a simple tool that adds very little value to the Veritas
deployment
> process and in no way differentiates you from your competitors, but the
tool
> is very useful when used over the life of an NBU installation. My company
> has paid Veritas a *significant* amount of money for NBU and it's support,
> as have the other subscribers to this list. Veritas doesn't sell the
> runbook as a service after installation, so why does Veritas keep this
> useful tool away from your users?
>
> Sincerely,
> Matt Adcock
> Systems Manager
> Georgia Superior Court Clerks' Cooperative Authority
> 404-327-9058
> www.gsccca.org
>
>
> -----Original Message-----
> From: Rockey Reed [mailto:Rockey.Reed AT veritas DOT com]
> Sent: Tuesday, February 18, 2003 10:32 PM
> To: Quarantine
> Subject: RE: [Veritas-bu] Printing from the NetBackup gui
>
>
> Matt,
>
> The runbook is proprietary property and should have been removed after the
> installation was complete. You should NOT share this with anyone. I
> believe there is a copyright statement on the book, which should be
> observed.
>
> Thanks,
> Rockey Reed
> MCSE, MCP+I
> Staff Consultant
> VERITAS Software
> (w)936.273.5021
> (c)832.567.0057
> (EFax)2147220248
>
> Democracy is two wolves and a lamb voting on what to have for lunch.
Liberty
> is a well-armed lamb contesting the vote! --Benjamin Franklin
>
>
> -----Original Message-----
> From: Quarantine [mailto:Quarantine AT GSCCCA DOT ORG]
> Sent: Tuesday, February 18, 2003 7:26 PM
> To: 'dbyops'; 'veritas-bu AT mailman.eng.auburn DOT edu'
> Subject: RE: [Veritas-bu] Printing from the netbackup gui
>
>
> Not sure about getting this from the GUI. In the Windows side of the
house,
> there's a report called the runbook that documents pretty much everything
> you could imagine about your NBU environment including all your policies.
> I'm guessing this probably exists for you *nix folks also. The Veritas
> professional services people acted like this was some big secret and that
> they weren't supposed to let clients have it, but they were kind enough to
> leave the files necessary to create the runbook on my master server. I
then
> wrote a script that creates the runbook and emails it to a specified
address
> with blat (it's an HTML doc). I have this scheduled to run every month on
> my master server and send the email to one of my public folders.
>
> Matt
>
> -----Original Message-----
> From: dbyops [mailto:dbyops AT compuserve DOT com]
> Sent: Monday, February 17, 2003 6:17 AM
> To: veritas-bu AT mailman.eng.auburn DOT edu
> Subject: [Veritas-bu] Printing from the netbackup gui
>
>
> Hi people,
>
> I am a newbie to netbackup. I am currently running Netbackup 4.1 on
solaris
> 8. How do i get a hardcopy of my policies from within the netbackup java
> GUI? I have tried selecting the print option from the menus but this does
> not seem to work...any ideas?
>
> Yours greatfully,
>
> Jonny.
> _______________________________________________
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>
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