Rob,

I rebooted the computer but the problem continues. I know that there is 
some sort of problem between Microsoft Installer and Netbackup install 
process in this specific client:

- The Netbackup 3.4.1 admin client installer shows progress bars, and says 
that everything was successful, but not even the program directory or the 
program group in the Start menu are created ...

- The Netbackup 3.4.1 (non admin) client installer at least copy the files 
and creates the program group, but it is clear to me that some OTM files 
(and who knows, probably registry entries) are not created even though the 
installation ends successfully.  For example: the file 
Veritas/Netbackup/bin/otmlapi.dll is not installed (I tried re-installing 
several times with reboots between them) so I had to copy it by hand from 
another client (also NT 4.0 SP5). Otherwise OTM gives an error about a "not 
found" library (but the log doesn't say witch one ...).

My guess is that the installer is deciding what needs to be copied not 
based on what physically exist but rather on information stored in some 
other place (registry probably). A re-install of NT + all the applications 
may solve the problem but I can not do this at this moment!.

Regards.
Rafael.


At 04:46 PM 6/12/2002 -0400, Rob Green wrote:
>The machine where otm is installed needs to be rebooted.
>
>Thanks,
>Rob
>
>
>-----Original Message-----
>From: veritas-bu-admin AT mailman.eng.auburn DOT edu
>[mailto:veritas-bu-admin AT mailman.eng.auburn DOT edu] On Behalf Of Rafael
>Valcarcel
>Sent: Wednesday, June 12, 2002 4:15 PM
>To: veritas-bu AT mailman.eng.auburn DOT edu
>Subject: [Veritas-bu] OTM errors: 0xe000100b & 0x00000006
>
>
>Anybody knows if there is any formal documentation of all Netbackup OTM
>errors codes and
>what they mean (... with tips on how to fix each problem!).
>
>The reason I ask is that I am having problems with one NT client and
>OTM.  During "OTM
>Initialize" step, I get the error: "unable to get version"
>(err=0xe000100b).   Then on every
>drive it says "OTM: not enabled" (err=0x00000006). I did a search in
>Veritas Knowledge base
>but nothing ...
>
>Thanks.
>Rafael Valcarcel
>
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