Veritas-bu

[Veritas-bu] Error 13 on W2K

2002-05-17 09:50:32
Subject: [Veritas-bu] Error 13 on W2K
From: Marianne.VandenBerg AT mgxgroup DOT com (Marianne Van den Berg)
Date: Fri, 17 May 2002 15:50:32 +0200
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=20
=20
I have a customer with 4 W2K clients - all on NBU 3.4.1 patch 341_1 (W2K =
service pack 2). Master server also W2K. All backups were working fine =
until 2 weeks ago - 2 clients started failing with error code 13. =20
=20
I noticed dll errors on one client in Event viewer when Client Service =
starts up. We removed the software,  re-installed and patched. The =
backup then worked once, but after that failed again with code 13.  FTP =
from the client to the master server works fine at about 8Mb/s.
=20
We had a DNS expert to check their environment and he gave it a clean =
bill of health. One of these clients is actually the DNS server!!
=20
Any ideas?
=20
Extract from bpbrm:
=20
10:50:24 [2404.3552] <2> bpbrm send_bpsched_connected_msg: sending =
bpsched msg: CONNECTED TO CLIENT FOR chaka_1021539022
10:50:27 [2404.3552] <2> bpbrm readline: Returning READ_INFORM_WHEN_DONE
10:50:27 [2404.3552] <2> bpbrm read_backup_start: from client chaka: =
read client start message
10:50:27 [2404.3552] <2> bpbrm write_continue_backup: wrote CONTINUE =
BACKUP on COMM_SOCK
10:50:27 [2404.3552] <2> bpbrm write_filelist: wrote d:\veritas\help on =
COMM_SOCK
10:50:27 [2404.3552] <2> bpbrm write_filelist: wrote CONTINUE on =
COMM_SOCK
10:51:14 [2404.3552] <16> bpbrm readline: socket read failed, An =
existing connection was forcibly closed by the remote host. (10054)
10:51:14 [2404.3552] <2> check_authentication: no authentication =
required
10:51:14 [2404.3552] <2> inform_client_of_status: INF - Server status =
=3D 13
10:51:14 [2404.3552] <16> put_long: (11) network write() error: An =
established connection was aborted by the software in your host machine. =
; socket =3D 488
10:51:14 [2404.3552] <16> inform_client_of_status: could not send server =
status message
10:51:14 [2404.3552] <2> check_authentication: no authentication =
required
10:51:14 [3076.2292] <2> bpbrm brm_child_done: child done, status 13
10:51:14 [3076.2292] <2> bpbrm brm_child_done: child 2404 exited with =
status 13: file read failed
=20
Extract from bpsched:
=20
10:50:25 [2552.3144] <8> read_bpbrm_stderr: CONNECTING TO CLIENT FOR =
chaka_1021539022
10:50:25 [2552.3144] <8> read_bpbrm_stderr: MOUNT 0124L1
10:50:25 [2552.3144] <8> read_bpbrm_stderr: CONNECTED TO CLIENT FOR =
chaka_1021539022
10:51:16 [2552.3144] <2> readstring: EXIT chaka_1021539022 13
10:51:16 [2552.3144] <4> read_bpbrm_stderr: bpbrm exit status 13 for =
birthtime 1021539022
10:51:16 [2552.3144] <4> child_bpsched: found active job with birth_time =
of 1021539022
10:51:16 [2552.3144] <2> send_runQ_msg: dpid=3D1 spid=3D2552 rqtyp=3D13 =
status=3D13 birth=3D1021539022 stu=3DNULL cls=3DNULL clnt=3DNULL =
sched=3DNULL
10:51:16 [2760.2084] <2> recv_reqQ_msg: msgrcv(delay) interrupted by =
signal --> sigcld=3D0 sigalrm=3D0 sigusr1=3D1 sigusr2=3D0
10:51:16 [2760.2084] <2> recv_runQ_msg: msgrcv(nodelay) stat 532 errno 0 =
(No error). sigcld=3D0 sigalrm=3D0 sigusr1=3D1 sigusr2=3D0
10:51:16 [2760.2084] <2> send_runQ_msg: dpid=3D2552 spid=3D1 rqtyp=3D14 =
status=3D13 birth=3D0 stu=3DNULL cls=3DNULL clnt=3DNULL sched=3DNULL
10:51:16 [2760.2084] <4> process_job_complete: clientjob with birthtime =
1021539022 completed with status 13
10:51:16 [2760.2084] <4> process_job_complete: clientjob with birthtime =
of 1021539022 was found in active list
10:51:16 [2760.2084] <4> ?: ------------------------------------
10:51:16 [2760.2084] <4> ?: << CLIENT: chaka (root) BIRTH: 1021539022 =
PRIORITY: 0
10:51:16 [2760.2084] <4> ?: CLASS: chaka-test SCHED: full(1) PART 0 =
JOBID 2205 GRPID 0=20
10:51:16 [2760.2084] <4> ?: STUNIT: zeus-dlt-robot-tld-0 (zeus)
10:51:16 [2760.2084] <4> ?: PID: 2552 STATUS: 13 TRIES: 1 SPID: 1888 =
(IM)
10:51:16 [2760.2084] <4> ?: ------------------------------------
10:51:16 [2760.2084] <4> ?: chaka exited with status 13 (file read =
failed)
10:51:16 [2760.2084] <2> getsockconnected: host=3Dzeus service=3Dbpdbm =
address=3D10.4.8.3 protocol=3Dtcp non-reserved port=3D13721
10:51:16 [2760.2084] <2> check_authentication: no authentication =
required
10:51:16 [2760.2084] <2> ?: =
C:\VERITAS\NetBackup\bin\backup_exit_notify.cmd chaka chaka-test full =
FULL 13 0 &
10:51:16 [2760.2084] <2> add_to_failure_history: successfully wrote to =
error history file--> 05/16/02 10:51:16 chaka chaka-test full 13 *NULL* =
0 1021539076
10:51:16 [2760.2084] <2> get_failure_count: 3 matches in past 12 hours =
for chaka/chaka-test/full
10:51:16 [2760.2084] <2> process_job_complete: suspending further backup =
attempts for client chaka, class chaka-test, schedule full because it =
has exceeded the configured number of tries
10:51:16 [2760.2084] <16> log_in_errorDB: backup of client chaka exited =
with status 13 (file read failed)
10:51:16 [2760.2084] <16> get_mesgQ: msgget failed (-1): No such file or =
directory (2)=20
=20
=20
Regards

Marianne van den Berg=20
Senior Support Engineer=20
MGX Storage Solutions=20
Tel:  +27 11 695 2064=20
Fax: +27 11 695 2291=20
Mobile: +27 82 468 8107=20
mailto: marianne.vandenberg AT mgxgroup DOT com=20

This e-mail and attachments relating thereto, is intended for the =
above-mentioned recipient. If you have received his e-mail in error, =
kindly notify the sender and delete it immediately as it contains =
information relating to the official business of MGX Holdings Ltd., =
which is confidential, legally privileged and proprietary to MGX =
Holdings Ltd. MGX Holdings Ltd does not own and endorse any other =
content. The views and opinions expressed in this e-mail are those of =
the sender unless clearly stated as being those of MGX Holdings Ltd.

 =20

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<HTML><HEAD>
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Diso-8859-1">
<TITLE>MGX Stationery</TITLE>

<META content=3D"MSHTML 5.00.2920.0" name=3DGENERATOR>
<META content=3DFrontPage.Editor.Document name=3DProgId></HEAD>
<BODY aLink=3D#000000 background=3Dcid:206171713@17052002-2779 =
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COLOR: #000000; FONT-FAMILY: Arial; FONT-SIZE: 10pt; MARGIN-LEFT: 20px; =
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vLink=3D#000000>
<DIV><SPAN class=3D206171713-17052002></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D206171713-17052002></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D206171713-17052002>I have a customer with 4 W2K =
clients - all=20
on NBU 3.4.1 patch 341_1 (W2K service pack 2). Master server also W2K.  =
All=20
backups were working fine until 2 weeks ago - 2 clients started failing =
with=20
error code 13.&nbsp; </SPAN></DIV>
<DIV><SPAN class=3D206171713-17052002></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D206171713-17052002>I noticed dll errors on one client =
in Event=20
viewer when Client Service starts up. We removed the software,&nbsp;=20
re-installed and patched. The backup then worked once, but after that =
failed=20
again with code 13.&nbsp; FTP from the client to the master server works =
fine at=20
about 8Mb/s.</SPAN></DIV>
<DIV><SPAN class=3D206171713-17052002></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D206171713-17052002>We had a DNS expert to check their =

</SPAN>e<SPAN class=3D206171713-17052002>nvironment and he gave it a =
clean bill of=20
health. One of these clients is actually the DNS server!!</SPAN></DIV>
<DIV><SPAN class=3D206171713-17052002></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D206171713-17052002>Any ideas?</SPAN></DIV>
<DIV><SPAN class=3D206171713-17052002></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D206171713-17052002>Extract from bpbrm:</SPAN></DIV>
<DIV><SPAN class=3D206171713-17052002>&nbsp;</DIV>
<DIV>10:50:24 [2404.3552] &lt;2&gt; bpbrm send_bpsched_connected_msg: =
sending=20
bpsched msg: CONNECTED TO CLIENT FOR chaka_1021539022</DIV>
<DIV>10:50:27 [2404.3552] &lt;2&gt; bpbrm readline: Returning=20
READ_INFORM_WHEN_DONE</DIV>
<DIV>10:50:27 [2404.3552] &lt;2&gt; bpbrm read_backup_start: from client =
chaka:=20
read client start message</DIV>
<DIV>10:50:27 [2404.3552] &lt;2&gt; bpbrm write_continue_backup: wrote =
CONTINUE=20
BACKUP on COMM_SOCK</DIV>
<DIV>10:50:27 [2404.3552] &lt;2&gt; bpbrm write_filelist: wrote =
d:\veritas\help=20
on COMM_SOCK</DIV>
<DIV>10:50:27 [2404.3552] &lt;2&gt; bpbrm write_filelist: wrote CONTINUE =
on=20
COMM_SOCK</DIV>
<DIV>10:51:14 [2404.3552] &lt;16&gt; bpbrm readline: socket read failed, =
An=20
existing connection was forcibly closed by the remote host. =
(10054)</DIV>
<DIV>10:51:14 [2404.3552] &lt;2&gt; check_authentication: no =
authentication=20
required</DIV>
<DIV>10:51:14 [2404.3552] &lt;2&gt; inform_client_of_status: INF - =
Server status=20
=3D 13</DIV>
<DIV>10:51:14 [2404.3552] &lt;16&gt; put_long: (11) network write() =
error: An=20
established connection was aborted by the software in your host machine. =
;=20
socket =3D 488</DIV>
<DIV>10:51:14 [2404.3552] &lt;16&gt; inform_client_of_status: could not =
send=20
server status message</DIV>
<DIV>10:51:14 [2404.3552] &lt;2&gt; check_authentication: no =
authentication=20
required</DIV>
<DIV>10:51:14 [3076.2292] &lt;2&gt; bpbrm brm_child_done: child done, =
status=20
13</DIV>
<DIV>10:51:14 [3076.2292] &lt;2&gt; bpbrm brm_child_done: child 2404 =
exited with=20
status 13: file read failed</DIV>
<DIV>&nbsp;</DIV>
<DIV><SPAN class=3D206171713-17052002>Extract from bpsched:</SPAN></DIV>
<DIV><SPAN class=3D206171713-17052002>&nbsp;</DIV>
<DIV>10:50:25 [2552.3144] &lt;8&gt; read_bpbrm_stderr: CONNECTING TO =
CLIENT FOR=20
chaka_1021539022</DIV>
<DIV>10:50:25 [2552.3144] &lt;8&gt; read_bpbrm_stderr: MOUNT =
0124L1</DIV>
<DIV>10:50:25 [2552.3144] &lt;8&gt; read_bpbrm_stderr: CONNECTED TO =
CLIENT FOR=20
chaka_1021539022</DIV>
<DIV>10:51:16 [2552.3144] &lt;2&gt; readstring: EXIT chaka_1021539022 =
13</DIV>
<DIV>10:51:16 [2552.3144] &lt;4&gt; read_bpbrm_stderr: bpbrm exit status =
13 for=20
birthtime 1021539022</DIV>
<DIV>10:51:16 [2552.3144] &lt;4&gt; child_bpsched: found active job with =

birth_time of 1021539022</DIV>
<DIV>10:51:16 [2552.3144] &lt;2&gt; send_runQ_msg: dpid=3D1 spid=3D2552 =
rqtyp=3D13=20
status=3D13 birth=3D1021539022 stu=3DNULL cls=3DNULL clnt=3DNULL =
sched=3DNULL</DIV>
<DIV>10:51:16 [2760.2084] &lt;2&gt; recv_reqQ_msg: msgrcv(delay) =
interrupted by=20
signal --&gt; sigcld=3D0 sigalrm=3D0 sigusr1=3D1 sigusr2=3D0</DIV>
<DIV>10:51:16 [2760.2084] &lt;2&gt; recv_runQ_msg: msgrcv(nodelay) stat =
532=20
errno 0 (No error). sigcld=3D0 sigalrm=3D0 sigusr1=3D1 sigusr2=3D0</DIV>
<DIV>10:51:16 [2760.2084] &lt;2&gt; send_runQ_msg: dpid=3D2552 spid=3D1 =
rqtyp=3D14=20
status=3D13 birth=3D0 stu=3DNULL cls=3DNULL clnt=3DNULL =
sched=3DNULL</DIV>
<DIV>10:51:16 [2760.2084] &lt;4&gt; process_job_complete: clientjob with =

birthtime 1021539022 completed with status 13</DIV>
<DIV>10:51:16 [2760.2084] &lt;4&gt; process_job_complete: clientjob with =

birthtime of 1021539022 was found in active list</DIV>
<DIV>10:51:16 [2760.2084] &lt;4&gt; ?:=20
------------------------------------</DIV>
<DIV>10:51:16 [2760.2084] &lt;4&gt; ?: &lt;&lt; CLIENT: chaka (root) =
BIRTH:=20
1021539022 PRIORITY: 0</DIV>
<DIV>10:51:16 [2760.2084] &lt;4&gt; ?: CLASS: chaka-test SCHED: full(1) =
PART 0=20
JOBID 2205 GRPID 0 </DIV>
<DIV>10:51:16 [2760.2084] &lt;4&gt; ?: STUNIT: zeus-dlt-robot-tld-0 =
(zeus)</DIV>
<DIV>10:51:16 [2760.2084] &lt;4&gt; ?: PID: 2552 STATUS: 13 TRIES: 1 =
SPID: 1888=20
(IM)</DIV>
<DIV>10:51:16 [2760.2084] &lt;4&gt; ?:=20
------------------------------------</DIV>
<DIV>10:51:16 [2760.2084] &lt;4&gt; ?: chaka exited with status 13 (file =
read=20
failed)</DIV>
<DIV>10:51:16 [2760.2084] &lt;2&gt; getsockconnected: host=3Dzeus =
service=3Dbpdbm=20
address=3D10.4.8.3 protocol=3Dtcp non-reserved port=3D13721</DIV>
<DIV>10:51:16 [2760.2084] &lt;2&gt; check_authentication: no =
authentication=20
required</DIV>
<DIV>10:51:16 [2760.2084] &lt;2&gt; ?:=20
C:\VERITAS\NetBackup\bin\backup_exit_notify.cmd chaka chaka-test full =
FULL 13 0=20
&amp;</DIV>
<DIV>10:51:16 [2760.2084] &lt;2&gt; add_to_failure_history: successfully =
wrote=20
to error history file--&gt; 05/16/02 10:51:16 chaka chaka-test full 13 =
*NULL* 0=20
1021539076</DIV>
<DIV>10:51:16 [2760.2084] &lt;2&gt; get_failure_count: 3 matches in past =
12=20
hours for chaka/chaka-test/full</DIV>
<DIV>10:51:16 [2760.2084] &lt;2&gt; process_job_complete: suspending =
further=20
backup attempts for client chaka, class chaka-test, schedule full =
because it has=20
exceeded the configured number of tries</DIV>
<DIV>10:51:16 [2760.2084] &lt;16&gt; log_in_errorDB: backup of client =
chaka=20
exited with status 13 (file read failed)</DIV>
<DIV>10:51:16 [2760.2084] &lt;16&gt; get_mesgQ: msgget failed (-1): No =
such file=20
or directory (2) </DIV>
<DIV></SPAN>&nbsp;</DIV>
<DIV><SPAN class=3D206171713-17052002></SPAN>&nbsp;</DIV>
<DIV></SPAN><SPAN class=3D206171713-17052002>Regards</SPAN></DIV>
<P><B><FONT face=3D"Comic Sans MS">Marianne van den Berg</FONT></B> =
<BR><FONT=20
face=3D"Comic Sans MS">Senior Support Engineer</FONT> <BR><B><FONT=20
face=3D"Comic Sans MS">MGX Storage Solutions</FONT></B> <BR><FONT=20
face=3D"Comic Sans MS">Tel:&nbsp; +27 11 695 2064</FONT> <BR><FONT=20
face=3D"Comic Sans MS">Fax: +27 11 695 2291</FONT> <BR><FONT=20
face=3D"Comic Sans MS">Mobile: +27 82 468 8107</FONT> <BR><FONT=20
face=3D"Comic Sans MS">mailto: marianne.vandenberg AT mgxgroup DOT com</FONT> =
</P>
<P><I><FONT color=3D#800080 face=3DArial size=3D1>This e-mail and =
attachments relating=20
thereto, is intended for the above-mentioned recipient. If you have =
received his=20
e-mail in error, kindly notify the sender and delete it immediately as =
it=20
contains information relating to the official business of MGX Holdings =
Ltd.,=20
which is confidential, legally privileged and proprietary to MGX =
Holdings Ltd.=20
MGX Holdings Ltd does not own and endorse any other content. The views =
and=20
opinions expressed in this e-mail are those of the sender unless clearly =
stated=20
as being those of MGX Holdings Ltd.</FONT></I></P>&nbsp; </BODY></HTML>

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