Veritas-bu

[Veritas-bu] Why Netbackup Datacentre 3.4 Exchange Mailbox Ba ckup failed!

2002-04-11 09:51:48
Subject: [Veritas-bu] Why Netbackup Datacentre 3.4 Exchange Mailbox Ba ckup failed!
From: JR.Redelinghuys AT mgxgroup DOT com (JR Redelinghuys)
Date: Thu, 11 Apr 2002 15:51:48 +0200
This is a multi-part message in MIME format.

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We also had Dr Watson errors. Wat happend was we upgraded from NBU 3.2 =
to NBU 3.4.1 We installed the database extention plus the neccessary =
patches but when we got to setting up Exchange, we ran into Dr Watson =
errors. We uninstalled NBU completely and did a fresh NBU 3.4.1 =
installation. This time the Exchange installed 100%. We tried the =
upgrade on the other systems and got the same Dr Watson errors. Only =
when we uninstalled NBU 3.2 and did a fresh NBU 3.4 installation all was =
fine.
Does anyone know if there is problems with upgrading? Is a uninstall and =
a clean install the correct option?
=20
JR =20
-----Original Message-----
From: Spearman, David [mailto:spe08 AT co.henrico.va DOT us]
Sent: Thursday, April 04, 2002 2:01 PM
To: 'Soo, Bee Yong'; 'veritas-bu AT mailman.eng.auburn DOT edu'
Subject: RE: [Veritas-bu] Why Netbackup Datacentre 3.4 Exchange Mailbox =
Ba ckup failed!


We had a similar problem when first implementing the exchange backup, =
other than we had exchange 5.5 on a w2k server our setup is identical. =
After talking with Veritas the following needed to be done, remove the =
client from the exchange server then reapply the 645 jumbo patch =
followed by 341_1 patch (341_2 optional). If you need to reapply a =
service pack I would do it while the NBU client is removed. Further, for =
nt4 make sure it is SP6a. My final suggestion would be to upgrade the =
exchange server to w2k sooner rather than later as MS support for nt4 is =
about to end.
=20
David Spearman
County of Henrico
=20
=20
-----Original Message-----
From: Soo, Bee Yong [mailto:by.soo AT alfred.org DOT au]
Sent: Wednesday, April 03, 2002 11:27 PM
To: 'veritas-bu AT mailman.eng.auburn DOT edu'
Subject: RE: [Veritas-bu] Why Netbackup Datacentre 3.4 Exchange Mailbox =
Ba ckup failed!


I like the suggestion about re-applying NT service pack.=20
=20
Netbackup Datacentre Version on both Master server Exchange Server =3D =
v.3.4.1
Netbackup Patch Version on Master Server & Exchange Server =3D =
NB_341_2.winnt.intel_240966
Master Server =3D Windows 2000 Server (not Domain Controller) with SP2
Exchange Server =3D NT Server 4.0 (member server) with SP6a
=20
2 common errors I have received:-=20
=20
Dr Watson for Windows NT
Bpbkar32.exe
Exception: access violation (oxc0000005), Address: 0x00000000
&=20
Error 41: Network Timeout Error
=20
Also, Netbackup Exchange is not showing lists of mailbox accounts. How =
do I recover this ?
=20
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<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D965314313-11042002>We=20
also had Dr Watson errors. Wat happend was we upgraded from NBU 3.2 to =
NBU 3.4.1=20
We installed the database extention plus the neccessary patches but when =
we got=20
to setting up Exchange, we ran into Dr Watson errors. We uninstalled NBU =

completely and did&nbsp;a fresh NBU&nbsp;3.4.1 installation. This time =
the=20
Exchange installed 100%. We tried the upgrade on the other systems and =
got the=20
same Dr Watson errors. Only when we&nbsp;uninstalled NBU 3.2 and did a =
fresh=20
NBU&nbsp;3.4 installation all was fine.</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D965314313-11042002>Does=20
anyone know if there is problems with upgrading? Is a&nbsp;uninstall and =
a clean=20
install the correct option?</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D965314313-11042002></SPAN></FONT>&nbsp;</DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D965314313-11042002>JR&nbsp; </SPAN></FONT></DIV>
<BLOCKQUOTE dir=3Dltr style=3D"MARGIN-RIGHT: 0px">
  <DIV align=3Dleft class=3DOutlookMessageHeader dir=3Dltr><FONT =
face=3DTahoma=20
  size=3D2>-----Original Message-----<BR><B>From:</B> Spearman, David=20
  [mailto:spe08 AT co.henrico.va DOT us]<BR><B>Sent:</B> Thursday, April 04, =
2002 2:01=20
  PM<BR><B>To:</B> 'Soo, Bee Yong';=20
  'veritas-bu AT mailman.eng.auburn DOT edu'<BR><B>Subject:</B> RE: =
[Veritas-bu] Why=20
  Netbackup Datacentre 3.4 Exchange Mailbox Ba ckup =
failed!<BR><BR></DIV></FONT>
  <DIV><SPAN class=3D013195511-04042002><FONT color=3D#0000ff =
face=3DArial size=3D2>We=20
  had a similar problem when first implementing the exchange backup, =
other than=20
  we had exchange 5.5 on a w2k server our setup is identical. After =
talking with=20
  Veritas the following needed to be done, remove the client from the =
exchange=20
  server then reapply the 645 jumbo patch followed by 341_1 patch (341_2 =

  optional). If you need to reapply a service pack I would do it while =
the NBU=20
  client is removed. Further, for nt4 make sure it is SP6a. My final =
suggestion=20
  would be to upgrade the exchange server to w2k sooner rather than =
later as MS=20
  support for nt4 is about to end.</FONT></SPAN></DIV>
  <DIV><SPAN class=3D013195511-04042002><FONT color=3D#0000ff =
face=3DArial=20
  size=3D2></FONT></SPAN>&nbsp;</DIV>
  <DIV><SPAN class=3D013195511-04042002><FONT color=3D#0000ff =
face=3DArial=20
  size=3D2>David Spearman</FONT></SPAN></DIV>
  <DIV><SPAN class=3D013195511-04042002><FONT color=3D#0000ff =
face=3DArial=20
  size=3D2>County of Henrico</FONT></SPAN></DIV>
  <DIV><SPAN class=3D013195511-04042002><FONT color=3D#0000ff =
face=3DArial=20
  size=3D2></FONT></SPAN>&nbsp;</DIV>
  <DIV><SPAN class=3D013195511-04042002><FONT color=3D#0000ff =
face=3DArial=20
  size=3D2></FONT></SPAN>&nbsp;</DIV>
  <BLOCKQUOTE dir=3Dltr style=3D"MARGIN-RIGHT: 0px">
    <DIV align=3Dleft class=3DOutlookMessageHeader dir=3Dltr><FONT =
face=3DTahoma=20
    size=3D2>-----Original Message-----<BR><B>From:</B> Soo, Bee Yong=20
    [mailto:by.soo AT alfred.org DOT au]<BR><B>Sent:</B> Wednesday, April 03, =
2002=20
    11:27 PM<BR><B>To:</B>=20
    'veritas-bu AT mailman.eng.auburn DOT edu'<BR><B>Subject:</B> RE: =
[Veritas-bu] Why=20
    Netbackup Datacentre 3.4 Exchange Mailbox Ba ckup=20
    failed!<BR><BR></FONT></DIV>
    <DIV class=3DSection1>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">I=20
    li</SPAN></FONT><st1:PersonName><FONT color=3Dnavy face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">k</SPAN></FONT></st1:PersonName><FONT=20
    color=3Dnavy face=3DArial size=3D2><SPAN lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">e=20
    the suggestion about re-applying NT service=20
    pac</SPAN></FONT><st1:PersonName><FONT color=3Dnavy face=3DArial =
size=3D2><SPAN=20
    lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">k</SPAN></FONT></st1:PersonName><FONT=20
    color=3Dnavy face=3DArial size=3D2><SPAN lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">.=20
    <o:p></o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-bidi-font-family: Arial; mso-ansi-language: =
EN-US"><o:p>&nbsp;</o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><SPAN class=3DSpellE><FONT color=3Dnavy =
face=3DArial=20
    size=3D2><SPAN lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: =
EN-US">Netbac</SPAN></FONT></SPAN><st1:PersonName><SPAN=20
    class=3DSpellE><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">k</SPAN></FONT></SPAN></st1:PersonName><SPAN=20
    class=3DSpellE><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">up</SPAN></FONT></SPAN><FONT=20
    color=3Dnavy face=3DArial size=3D2><SPAN lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">=20
    <SPAN class=3DSpellE>Datacentre</SPAN> Version on both Master server =
Exchange=20
    Server =3D v.3.4.1<o:p></o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><SPAN class=3DSpellE><FONT color=3Dnavy =
face=3DArial=20
    size=3D2><SPAN lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: =
EN-US">Netbac</SPAN></FONT></SPAN><st1:PersonName><SPAN=20
    class=3DSpellE><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">k</SPAN></FONT></SPAN></st1:PersonName><SPAN=20
    class=3DSpellE><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">up</SPAN></FONT></SPAN><FONT=20
    color=3Dnavy face=3DArial size=3D2><SPAN lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">=20
    Patch Version on Master Server &amp; Exchange Server =3D=20
    NB_341_2.winnt.intel_240966<o:p></o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">Master=20
    Server =3D Windows 2000 Server (not Domain Controller) with=20
    SP2<o:p></o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">Exchange=20
    Server =3D NT Server 4.0 (member server) with=20
SP6a<o:p></o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US"><o:p>&nbsp;</o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">2=20
    common errors I have received:- <o:p></o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US"><o:p>&nbsp;</o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">Dr=20
    Watson for Windows NT<o:p></o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">Bpb</SPAN></FONT><st1:PersonName><FONT=20
    color=3Dnavy face=3DArial size=3D2><SPAN lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">k</SPAN></FONT></st1:PersonName><FONT=20
    color=3Dnavy face=3DArial size=3D2><SPAN lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">ar32.exe<o:p></o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">Exception:=20
    access violation (oxc0000005), Address:=20
    0x00000000<o:p></o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">&amp;=20
    <o:p></o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN =
lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">Error=20
    41: Networ</SPAN></FONT><st1:PersonName><FONT color=3Dnavy =
face=3DArial=20
    size=3D2><SPAN lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">k</SPAN></FONT></st1:PersonName><FONT=20
    color=3Dnavy face=3DArial size=3D2><SPAN lang=3DEN-US=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-ansi-language: EN-US">=20
    Timeout Error<o:p></o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-bidi-font-family: Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-bidi-font-family: Arial">Also,=20
    Netbac</SPAN></FONT><st1:PersonName><FONT color=3Dnavy face=3DArial =
size=3D2><SPAN=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-bidi-font-family: Arial">k</SPAN></FONT></st1:PersonName><FONT=20
    color=3Dnavy face=3DArial size=3D2><SPAN=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
mso-bidi-font-family: Arial">up=20
    Exchange is not showing lists of mailbox accounts. How do I recover =
<SPAN=20
    class=3DGramE>this ?</SPAN><o:p></o:p></SPAN></FONT></P>
    <P class=3DMsoNormal><FONT color=3Dnavy face=3DArial size=3D2><SPAN=20
    style=3D"COLOR: navy; FONT-FAMILY: Arial; FONT-SIZE: 10pt; =
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