We've been going back and forth with Sun support on the subject of
license keys for NB 3.4 since February and still haven't gotten things
straightened out. First they sent us NB Datacenter for NT although we
never had a license for that, then finally they got us the Unix package
but still no licenses. The biggest problem is that Sun support doesn't
seem to know what you need so they can't even request the proper licenses.
Then, even when you tell them exactly what you need, you get no response.
I think they're trying to come up with some way of determining just what
we are entitled under the new license scheme (per tape drive on the
servers) since our previous support contract only mentioned the single
robotics license. I've even offered to amend our service contract if they
can tell me what needs to be changed but still no joy.
- Charlie
------------------------------------------------------------------------
Charles J. Giannetto E-mail: charlieg AT ic.sunysb DOT edu
Supervising Programmer/Analyst Computing Center - Rm 129
Systems Support/DoIT State University of NY at Stony Brook
Phone/Fax: (631) 632-1018/2233 Stony Brook, NY 11794-2400
On Thu, 31 May 2001, RYAN ANDERSON wrote:
> Dennis Dwyer wrote:
> >
> > I recently downloaded Sun Patch-ID 108261-06 and I was wondering if anyone
> > could
> > tell me how current that will bring me in relationship to Veritas NBU
> > patches? I
> > know there's always a time lapse between when Veritas issues a patch and
> > when
> > Sun repackages it. I'm getting ready to upgrade to Solaris 2.8 from Solaris
> > 2.6
> > and I'm told that this Patch-ID will allow me to continue to run NBU 3.2GA
> > until
> > I'm ready to upgrade to 3.4. If there are other patches to consider in a NBU
> > environment maintained under Sun, please feel free to chime in.
> >
> > Regards,
> > Dennis
>
> I've got support through SUN for NetBackup and have yet to find anyone
> or anything which shows a correlation between VERITAS and SUN patch
> levels; that's why we opted to use Veritas packages and patches.
> Thankfully with 3.4 SUN is abandoning this duplicity and using VERITAS
> packages/patches.
>
> <rant>
> Anyway, have you or anyone else who has NetBackup support through SUN
> gotten 3.4 license keys yet? I got the NBU 3.4 media kit (which
> interestingly included NBU 3.4 *DataCenter* for NT/2K; not just the
> client) from SUN, and a glib note inferring I would get license keys,
> though opening up 2 separate tickets on the issue and pinging our SUN SE
> I've yet to receive a notice when I'd get these keys.
> </rant>
>
>
> RCA
> --
> Ryan C. Anderson | United Defense L.P.
> ryan_anderson AT udlp DOT com | pager 763.572.6684
> _______________________________________________
> Veritas-bu maillist - Veritas-bu AT mailman.eng.auburn DOT edu
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>
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