[Veritas-bu] Help Needed

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Sorry I guess that info would be helpful. We are running netbackup 3.2 on an
NT server. I have tried stopping a restarting the services. I have tried
killing the jobs through the gui with services stopped and started and I
have also tried rebooting  but all to no avail. I was looking for the
commands to kill the NBU jobs outside of the gui but all my manuals
reference the gui way of doing it. I just now found a way the command to
reset the drive outside of the gui but no command to kill the jobs. If you
could let me know what the command is, I will give it a try.

Thanks,

Don O'Shea
Systems Analyst
BCE Emergis
Financial Services Division
Phone: (905) 707-4000 Ext. 3765
Fax: (905) 707-4329
mailto:don.oshea AT emergis DOT com


-----Original Message-----
From: Dennis Dwyer [mailto:dfdwyer AT tecoenergy DOT com]
Sent: Tuesday, February 13, 2001 8:45 PM
To: Don.OShea AT emergis DOT com; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] Help Needed


What exactly have you tried? Have you tried to KILL the running NBU backup
jobs outside the NBU GUIs? Have you cycled the NBU daemons? You don't say
whether your platform is UNIX or NT based. The approach paths would be
different for each.

Regards,
Dennis Dwyer
Tampa Electric Company

>>> "O'Shea, Don" <Don.OShea AT emergis DOT com> 02/13/01 20:20 PM >>>
I have a problem I am hoping someone can help with. We recently ran out of
space on our server which caused the backups to hang that night. Since that
night I have not been able to get them to work. I have 3 backups that show
as active for 4 days now and one as requed. No matter what I try they will
not go away. I checked the logs and saw some errors in the bpsched log for
the past few days that it cannot get cient list and now it is reporting
there are no storage units available. We have a standalone DLT drive that
the system recognizes fine but when I go into device monitor, I don't see it
which does not allow me to control it. I have used up my limited attempts to
find the problem and resolve it so any help would be appreciated.

Don O'Shea
Systems Analyst
BCE Emergis
Financial Services Division
Phone: (905) 707-4000 Ext. 3765
Fax: (905) 707-4329
mailto:don.oshea AT emergis DOT com


_______________________________________________
Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu

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<P><FONT SIZE=3D2>Sorry I guess that info would be helpful. We are =
running netbackup 3.2 on an NT server. I have tried stopping a =
restarting the services. I have tried killing the jobs through the gui =
with services stopped and started and I have also tried rebooting&nbsp; =
but all to no avail. I was looking for the commands to kill the NBU =
jobs outside of the gui but all my manuals reference the gui way of =
doing it. I just now found a way the command to reset the drive outside =
of the gui but no command to kill the jobs. If you could let me know =
what the command is, I will give it a try.</FONT></P>

<P><FONT SIZE=3D2>Thanks,</FONT>
</P>

<P><FONT SIZE=3D2>Don O'Shea</FONT>
<BR><FONT SIZE=3D2>Systems Analyst</FONT>
<BR><FONT SIZE=3D2>BCE Emergis</FONT>
<BR><FONT SIZE=3D2>Financial Services Division</FONT>
<BR><FONT SIZE=3D2>Phone: (905) 707-4000 Ext. 3765</FONT>
<BR><FONT SIZE=3D2>Fax: (905) 707-4329</FONT>
<BR><FONT SIZE=3D2><A =
HREF=3D"mailto:don.oshea AT emergis DOT com">mailto:don.oshea AT emergis DOT 
com</A></=
FONT>
</P>
<BR>

<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Dennis Dwyer [<A =
HREF=3D"mailto:dfdwyer AT tecoenergy DOT com">mailto:dfdwyer AT tecoenergy DOT 
com</A>=
]</FONT>
<BR><FONT SIZE=3D2>Sent: Tuesday, February 13, 2001 8:45 PM</FONT>
<BR><FONT SIZE=3D2>To: Don.OShea AT emergis DOT com; =
veritas-bu AT mailman.eng.auburn DOT edu</FONT>
<BR><FONT SIZE=3D2>Subject: Re: [Veritas-bu] Help Needed</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>What exactly have you tried? Have you tried to KILL =
the running NBU backup jobs outside the NBU GUIs? Have you cycled the =
NBU daemons? You don't say whether your platform is UNIX or NT based. =
The approach paths would be different for each.</FONT></P>

<P><FONT SIZE=3D2>Regards,</FONT>
<BR><FONT SIZE=3D2>Dennis Dwyer</FONT>
<BR><FONT SIZE=3D2>Tampa Electric Company</FONT>
</P>

<P><FONT SIZE=3D2>&gt;&gt;&gt; &quot;O'Shea, Don&quot; =
&lt;Don.OShea AT emergis DOT com&gt; 02/13/01 20:20 PM &gt;&gt;&gt;</FONT>
<BR><FONT SIZE=3D2>I have a problem I am hoping someone can help with. =
We recently ran out of</FONT>
<BR><FONT SIZE=3D2>space on our server which caused the backups to hang =
that night. Since that</FONT>
<BR><FONT SIZE=3D2>night I have not been able to get them to work. I =
have 3 backups that show</FONT>
<BR><FONT SIZE=3D2>as active for 4 days now and one as requed. No =
matter what I try they will</FONT>
<BR><FONT SIZE=3D2>not go away. I checked the logs and saw some errors =
in the bpsched log for</FONT>
<BR><FONT SIZE=3D2>the past few days that it cannot get cient list and =
now it is reporting</FONT>
<BR><FONT SIZE=3D2>there are no storage units available. We have a =
standalone DLT drive that</FONT>
<BR><FONT SIZE=3D2>the system recognizes fine but when I go into device =
monitor, I don't see it</FONT>
<BR><FONT SIZE=3D2>which does not allow me to control it. I have used =
up my limited attempts to</FONT>
<BR><FONT SIZE=3D2>find the problem and resolve it so any help would be =
appreciated.</FONT>
</P>

<P><FONT SIZE=3D2>Don O'Shea</FONT>
<BR><FONT SIZE=3D2>Systems Analyst</FONT>
<BR><FONT SIZE=3D2>BCE Emergis</FONT>
<BR><FONT SIZE=3D2>Financial Services Division</FONT>
<BR><FONT SIZE=3D2>Phone: (905) 707-4000 Ext. 3765</FONT>
<BR><FONT SIZE=3D2>Fax: (905) 707-4329</FONT>
<BR><FONT SIZE=3D2><A =
HREF=3D"mailto:don.oshea AT emergis DOT com">mailto:don.oshea AT emergis DOT 
com</A></=
FONT>
</P>
<BR>

<P><FONT =
SIZE=3D2>_______________________________________________</FONT>
<BR><FONT SIZE=3D2>Veritas-bu maillist&nbsp; -&nbsp; =
Veritas-bu AT mailman.eng.auburn DOT edu</FONT>
<BR><FONT SIZE=3D2><A =
HREF=3D"http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu"; =
TARGET=3D"_blank">http://mailman.eng.auburn.edu/mailman/listinfo/veritas=
-bu</A></FONT>
</P>

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