It has been somewhat of a random error until yesterday and I too opened an
incident today.  I'm not sure quite when it occurs, but much like your
site, only a manual reset of the drives will unload the tape.  I've went
through the robtest procedures and that utility thinks it unloads and
places the tape back in the proper slot.  The device management utility
still shows the tape as being in the drive.





"Patrick Boyle" <PBoyle AT esri DOT com> on 01/31/2001 11:56:08 AM

To:   <TWGIBBAR AT up DOT com>, <veritas-bu AT mailman.eng.auburn DOT edu>
cc:

Subject:  RE: [Veritas-bu] Tapes not unmounting after completion of backups


Is this a random error?

We just opened a call with Support on this same issue.

It only occurs after a weekend of fulls, different drives
each weekend, and only a manual reset of the drives will
unload the tapes.  mt and robtest do not see a tape loaded.
AIT tape drives (started with AIT-1 and we recently upgraded to AIT-2).
Error code on the drives is "Flashing Code 1" (Waiting for eject)
Was also happening before we upgraded to 3.4...




Patrick Boyle
ESRI Systems Administration
Voice:          [909] 793-2853  Ext. 1-1461
Numeric Pager:  [909] 777-2791
E-mail:         PBoyle AT esri DOT com


-----Original Message-----
From: veritas-bu-admin AT eng.auburn DOT edu
[mailto:veritas-bu-admin AT eng.auburn DOT edu]On Behalf Of TWGIBBAR AT up DOT 
com
Sent: Wednesday, January 31, 2001 5:51 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Tapes not unmounting after completion of backups


I have a situation where tapes are not un-mounting following a failure or
completion of a backup.  Another backup will kick-off requesting the tape
that is still mounted and eventually time-out and fail.  I have two
questions; 1) Is there a configuration parameter that can be set to force a
backup to look for another tape if it can't find the one it's looking for?
2) How can one remotely force the tapes to un-mount and be returned to
their proper slot?  I have unsuccessfully attempted this feat with robtest.

Thanks,
Terry

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