We just do it via email.  Usually get next day response:

Send this to licensing AT emc DOT com

Licensing Support:

I need an authorization code for the following:

Update Enabler code: 3c28be-f3b881-c2cb06

Host Id: xxxxxxxxx


David M. Browning Jr.
IT Project Coordinator Enterprise Backups and Help Desk
http://www.lsuhsc.edu/ithelpdesk
Twitter: @LSUHSCNO_IT 


-----Original Message-----
From: EMC NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On 
Behalf Of Michael Leone
Sent: Monday, June 24, 2013 10:04 AM
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Subject: [Networker] Getting a NW 8 update enabler

The EMC licensing website is one of the most confusing things any of us 
here have seen. I have a call into Licensing, but while I wait, maybe 
somebody can point me at what should be an easy thing.

I upgraded 3 NW servers (Workgroup Edition) from 7.6.2 to 8.0.1.5 over the 
weekend. So now I need to enter the update enabler for it. And we can't 
figure out from the Licensing website how you do that. I have the hostids 
I need; I even (for a change) have the LAC associated with these 3 
servers. But we (3 of us here) see anything on the website that indicates 
"HERE is where you get an update enabler to NW 8". Going to the "Download 
Enabler Code" only gives me the enabler codes I already have, for this 
hostid, no option (or even any indication) as to where to go instead..

So where do I go, and what do I put in, to get this NW 8 enabler code, for 
each of my 3 hosts?

An extremely user-unfriendly website.  I hate doing anything with 
licensing, even buying new ones.

God help me in trying to rehost my main server, and it's 61 activations, 
between clients, storage nodes, backup tiers, etc.

-- 
Michael Leone
Network Administrator, ISM
Philadelphia Housing Authority
2500 Jackson St
Philadelphia, PA 19145
Tel:  215-684-4180
Cell: 215-252-0143
<mailto:michael.leone AT pha.phila DOT gov>