From: Prajith Sukumar [mailto:emc-community-network AT emc DOT com]
Sent: Friday, December 07, 2012 9:14 AM
To: Chester Martin
Subject: [NetWorker Support Forum] New message: "Pre notification: My Support 
and Live Chat - will no longer be available"

EMC Community Network<https://community.emc.com/index.jspa>

Pre notification: My Support and Live Chat - will no longer be available
created by Prajith Sukumar<https://community.emc.com/people/nmc> in NetWorker 
Support Forum - View the full 
discussion<https://community.emc.com/message/695446#695446>
________________________________

On December 8, 2012 a major milestone is about to be achieved with the release 
of additional functionality to the new EMC Online Support site, enabling the 
transition from Powerlink Support. This release expands and enhances EMC Online 
Support’s capabilities and simplifies the user experience by reducing reliance 
on Powerlink for support self-service.



This release expands and enhances Online Support’s capabilities and simplifies 
the user experience by reducing reliance on Powerlink for support self-service.



With the completion of this release, Notifications and My Support features will 
be decommissioned on Powerlink. To facilitate a seamless user transition, 
Powerlink team will dual publish content and downloads within the Online 
Support site and Powerlink until Q1 2013. In addition, prior to the release, 
messaging will be posted on relevant Powerlink pages to notify users of the 
changes and direct them to the new site.



Key features of tomorrow's (Dec 8, 2012) release include:

 *   Subscriptions to technical and security advisory notifications

·         Subscriptions to product update notifications including new content 
and downloads –subscribers will receive a digest of new items for a selected 
frequency (daily, weekly or monthly)

·         Subscriptions to notifications of service requests meeting specified 
criteria such as product, severity and escalation level

 *   My Support and Live Chat - now available on the new EMC Online Support 
site and no longer available on Powerlink

·         Existing subscription and query data will be ported over from 
Powerlink



Read more in EMC Online Support: December 8, 2012 Release:

http://powerlink.emc.com/km/live1/en_US/Offering_Technical/Technical_Documentation/Dec_8_2012_Online_Support_Rel_Overview_Ext-11282012.pdf

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