Networker

Re: [Networker] L700 goes offline - never returns

2010-11-23 21:07:12
Subject: Re: [Networker] L700 goes offline - never returns
From: "STANLEY R. HORWITZ" <stan AT TEMPLE DOT EDU>
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Date: Tue, 23 Nov 2010 21:06:56 -0500
The following line says ...


On 11/23/10 8:56 PM, "r.polanskis AT uws.edu DOT au" <r.polanskis AT uws.edu 
DOT au>
wrote:

>On Wed, 24 Nov 2010, STANLEY R. HORWITZ wrote:
>
>> Rachel;
>>
>> Can you log onto the storage node that has that tape library connected
>>to
>> it and see if there are any telltale errors in that system's log files?
>
>There's nothing much in our debug logs at all - this is from a diagnostic
>run this morning:
>
>Nov 24 11:51:10 nsrserverhost root: [ID 702911 daemon.notice] NetWorker
>media: (info) Searching for NetWorker SCSI devices on 'nsrserverhost'...
>Nov 24 11:51:10 nsrserverhost root: [ID 702911 daemon.notice] NetWorker
>media: (info) Starting dvdetect process on host 'nsrserverhost'...
>Nov 24 11:51:16 nsrserverhost root: [ID 702911 daemon.notice] NetWorker
>media: (info) Found new LTO Ultrium-3 device /dev/rmt/40cbn on host
><nsrserverhost>. (<HP      Ultrium 3-SCSI  L63S at SCSI Bus 4 Target 2
>LUN 0>)
>Nov 24 11:51:16 nsrserverhost root: [ID 702911 daemon.notice] NetWorker
>media: (info) Found new LTO Ultrium-3 device /dev/rmt/41cbn on host
><nsrserverhost>. (<HP      Ultrium 3-SCSI  L63S at SCSI Bus 4 Target 3
>LUN 0>)
>Nov 24 11:51:16 nsrserverhost root: [ID 702911 daemon.notice] NetWorker
>media: (info) Found new LTO Ultrium-3 device /dev/rmt/42cbn on host
><nsrserverhost>. (<HP      Ultrium 3-SCSI  L63S at SCSI Bus 4 Target 6
>LUN 0>)
>Nov 24 11:51:16 nsrserverhost root: [ID 702911 daemon.notice] NetWorker
>media: (info) Found new LTO Ultrium-3 device /dev/rmt/44cbn on host
><nsrserverhost>. (<HP      Ultrium 3-SCSI  L63S at SCSI Bus 5 Target 1
>LUN 0>)
>Nov 24 11:51:16 nsrserverhost root: [ID 702911 daemon.notice] NetWorker
>media: (info) Found new LTO Ultrium-3 device /dev/rmt/43cbn on host
><nsrserverhost>. (<HP      Ultrium 3-SCSI  L6CS at SCSI Bus 5 Target 3
>LUN 0>)
>Nov 24 11:51:17 nsrserverhost root: [ID 702911 daemon.notice] NetWorker
>media: (info) Found new LTO Ultrium-3 device /dev/rmt/45cbn on host
><nsrserverhost>. (<HP      Ultrium 3-SCSI  L63S at SCSI Bus 5 Target 4
>LUN 0>)
>Nov 24 11:51:17 nsrserverhost root: [ID 702911 daemon.notice] NetWorker
>media: (info) Found the library `pta-L700e' already configured but
>disabled!
>Nov 24 11:51:17 nsrserverhost root: [ID 702911 daemon.notice] NetWorker
>media: (info) Ending dvdetect process on host 'nsrserverhost'...
>Nov 24 11:51:19 nsrserverhost root: [ID 702911 daemon.notice] NetWorker
>media: (info) Finished searching for new backup devices.
>Nov 24 11:51:19 nsrserverhost root: [ID 702911 daemon.notice] NetWorker
>media: (info) Jukebox pta-L700e is now enabled.
>
>
>Even after this the system is telling us it is "not ready"......    We
>are suspecting a "hand issue" but I have to get someone
>onsite to investigate!
>
>
>Last night, when the hangup happened, there was no details in any of the
>logs - it just hangs up :/
>
>
>
>Thanks very much for looking.....
>
>
>
>>
>> On 11/23/10 7:16 PM, "Rachel Polanskis" <r.polanskis AT UWS.EDU DOT AU> 
>> wrote:
>>
>>> Hi,
>>> We have an L700E attached to a Sun T5220, that has mostly been working
>>>OK.
>>>
>>> Last week, the system went offline with the error:
>>>
>>> 39078:nsrjb: RAP error: No jukeboxes are currently usable.
>>>
>>> So I killed off the evil NetWorker 7.6.Build.142 software, cleaned out
>>> /nsr/tmp
>>> and restarted with the library coming back "as advertised".
>>>
>>> Last night, it decided to ruin my evening by doing it again.
>>>
>>> This time, no matter what I do, I cannot get the system online again.
>>>
>>>
>>> I have rebooted the server/cleared /nsr/tmp and Powered off/IPL the
>>> library several times now.
>>>
>>>
>>> The system will not come up.     This library is 50Km from where I sit,
>>> so I
>>> cannot just go in and get this checked out easily.   I am getting
>>>someone
>>> to check
>>> the CAP's are closed, but I am certain they are.
>>>
>>> No matter what I  try, we always get nsrjb: RAP error: No jukeboxes are
>>> currently usable
>>>
>>> Can someone please let me know if they have had a similar issue.
>>>
>>> We used to just run nsrjb -HH when this happened but it is not
>>> working for us at all.   No nsrjb commands will pass the RAP error.
>>>
>>> So, before I run screaming into the night with this frustrating
>>>problem,
>>> please help!    I can supply info as required but I am totally stuck.
>>>
>>>
>>> Cheers.
>>>
>>> --
>>> Rachel Polanskis        Systems Admin, University of Western Sydney
>>> ADD Werrington North Campus    (+61 2) 9678 7291
>>><r.polanskis AT uws.edu DOT au>
>>>    "The perversity of the Universe tends towards a maximum." -
>>>Finagle's
>>> Law
>>>
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>>
>>
>
>-- 
>Rachel Polanskis        Systems Admin, University of Western Sydney
>ADD Werrington North Campus    (+61 2) 9678 7291  <r.polanskis AT uws.edu DOT 
>au>
>    "The perversity of the Universe tends towards a maximum." - Finagle's
>Law

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