Networker

[Networker] Errors after upgrading to 7.4SP5

2009-09-05 04:59:07
Subject: [Networker] Errors after upgrading to 7.4SP5
From: dfields <networker-forum AT BACKUPCENTRAL DOT COM>
To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
Date: Sat, 5 Sep 2009 04:54:32 -0400
Greg,

What you described below is in line with what I see.  My linux client's don't 
show the error about writing to the temp file, but my windows clients do.  I 
imagine that if our Networker server was running on linux, I wouldn't see the 
errors on the server side either.

Also, to add to this, I'm now having problems with savepnc.  I've been 
babysitting our backups all night (it's now 4:50 AM), and I've noticed that on 
our main linux Oracle DB servers that savepnpc is not working reliably.

What happens is that the nsrpre command get's run successfully, then after a 
couple of minutes, the nsrpst script runs, but the backups haven't even 
started, let alone finished yet.  Here's what's in the savepnpc.log file on out 
client:

09/05/2009 04:25:43 AM preclntsave: Starting up the precmds.
09/05/2009 04:32:08 AM preclntsave: All command(s) ran successfully.
09/05/2009 04:33:08 AM pstclntsave: Client is not active in the worklist.
09/05/2009 04:33:08 AM pstclntsave: All savesets on the worklist are done.
09/05/2009 04:33:08 AM pstclntsave: Starting up the pstcmds.
09/05/2009 04:34:27 AM pstclntsave: Client's backup did not start.
09/05/2009 04:34:27 AM pstclntsave: Savegroup may have aborted.
09/05/2009 04:34:27 AM pstclntsave: Please check if some saves were aborted.
09/05/2009 04:34:27 AM pstclntsave: Starting up the pstcmds.
09/05/2009 04:36:13 AM pstclntsave: All command(s) ran successfully.
09/05/2009 04:36:13 AM pstclntsave: Exited.


The abort is from where I manually aborted the group.  So far, I'm seeing this 
on all my linux clients.  I haven't had time to check our Windows servers 
(mostly because it's almost 5:00am)  

I'm really starting to get disappointed in Networker since EMC bought them.  
The whole 7.x series has just been riddled with bugs and I regret upgrading 
from the 6.x series even though it's no longer support.  But it just worked.

I think I'm going to have to ditch Networker here soon because of these issues.






getling wrote:
> Dave,
> 
> My networker server, storage node and this one client are the only ones on 
> 7.4.5 - everything else is still on 7.4.4 (I had JUST upgraded the 
> environment when 7.4.5 was released). The server and storage node are RHEL4 
> and are not exhibiting the error, while the client is w2k3 SE R2. To clear 
> the error, we shut down the client process, moved the tmp folder, removed the 
> global directive from the client definition, then restarted the client 
> service. We also noticed that even if the directive was applied, it would 
> succeed without errors for the first backup after this process (moving tmp 
> and restarting the service).
> 
> So to me, it clearly looks related directly to 7.4.5, and at least for me 
> only on the Windows side.
> 
> Sorry I don't have more info at this second - the students return on Tuesday 
> and we are also finally making the Novell->AD transition so we are a bit busy 
> around here!
> 
> Regards,
> Greg
> 
> ------------------------------
> 
> Date:    Thu, 3 Sep 2009 15:31:52 -0400
> From:    dfields <networker-forum < at > BACKUPCENTRAL.COM>
> Subject: Errors after upgrading to 7.4SP5
> 
> Greg,
> 
> Thanks for the reply.  I've got a bit more information on this today.  I've 
> noticed that I'm getting these errors on both our Windows clients and our 
> Network server now.  On the clients, the errors are in opening the tmp file 
> wherever the client is installed "c:\program files\legato\nsr\tmp".  The 
> server side errors are being generated because it can't create tmp files 
> where the server software is installed, in my case d:\nsr\tmp.
> 
> I tried turning off directives for one of my clients and ran a test backup, 
> but that didn't seem to completely solve the issue.  I didn't get error 
> messages from the client about not being able to make the tmp files, but I 
> still got them on the backup server.  
> 
> I've also noticed that older clients (7.4.sp1) don't produce the client side 
> error messages.  But even with an older client, I'm still getting the error 
> on the server side.
> 
> In your case, are your errors on the client (and if so, what client version 
> are you using?).  If you've only got on client that has the 7.4sp5 client 
> software installed, that would explain why you only have problems with one 
> client.  And are you seeing errors about creating the tmp files on the 
> Networker server itself?
> 
> Thanks,
> 
> Dave
> 
> 
> 
> getling wrote:
> 
> 
> > 
> > > David,
> > > 
> > > I have seen the same behaviour, but it is limited to one single windows 
> > > client (actually a new client). I have a case open with EMC that I need 
> > > to keep working on, but we have narrowed it down to the fact that the 
> > > local machine is having issues related to writing the global directives 
> > > to disk (which is what you will likely see if you open those files on the 
> > > client - they DO exist). You can test it by disabling the directive for 
> > > the client and running a backup. The next steps they are walking me 
> > > through though reek of workaround rather than fix: last one (which I 
> > > refused) was to give the client administrator rights in my server user 
> > > group (um, no), current one is to create local directives (which i will 
> > > do for testing purposes). If you contact EMC, reference my service 
> > > request SR: 31088598.
> > > 
> > > Greg
> > > ------------------------------
> > > 
> > > 
> > > Greg Etling <getling < at > stern.nyu.edu <mailto:getling < at > 
> > > stern.nyu.edu>>
> > > Systems Administrator
> > > Stern IT Enterprise Operations
> > > NYU Stern School of Business
> > > 
> > > 
> > > ------------------------------
> > > 
> > > Date:    Wed, 2 Sep 2009 16:02:37 -0400
> > > From:    dfields <networker-forum < at > BACKUPCENTRAL.COM>
> > > Subject: Errors after upgrading to 7.4SP5
> > > 
> > > We just upgraded our Networker server and most of our clients to 7.4SP5.  
> > > So far everything seems to be OK, except that now I'm getting the 
> > > following error in my Windows and even my Linux/Unix clients:
> > > 
> > > * xxx.xxxx.com:C:\ save: There was an error creating the file: 
> > > "D:\nsr\tmp\sd000001" errno: 17.
> > > 
> > > 
> > > The Networker software is stored on the D: drive of a Windows 2003 
> > > server, which is where it looks like it's having trouble writing these 
> > > files.
> > > 
> > > I've tried cleaning up d:\nsr\tmp on the Networker server, but that 
> > > doesn't seem to fix the problem.  
> > > 
> > > Anyone else seen this?
> > > 
> > > +----------------------------------------------------------------------
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> > > 
> > > 
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> > > 
> > > 
> > > via RSS at http://listserv.temple.edu/cgi-bin/wa?RSS&L=NETWORKER
> > > 
> > 
> > 
> 
> 
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