Good luck.  I've been working our mess ever since they stood up
PowerLink.  We are one rather small office in DOE.  I've seen us listed
as part of the Air Force, Laurence Livermore (which is actually another
DOE entity), wrong address, etc.  I still cannot confirm when our
support expires according to EMC records.  This past year we finally
seem to have all of our LACs assigned to us to where I can manage them
through PowerLink.  Until then, I had to use phone & email in order to
manage our licenses.

We've gone through our vendor and up and down the EMC support chain.  I
cannot give you a name of any individual that has been a key help except
to say that the sales folks seem to get a bit more leverage when renewal
time rolls around.  

Patti Clark
Sr. Linux Administrator
DOE/OSTI

> -----Original Message-----
> From: EMC NetWorker discussion 
> [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On Behalf Of Lauradel Collins
> Sent: Thursday, March 19, 2009 7:20 PM
> To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
> Subject: [Networker] EMC Powerlink account information 
> totally wrong, can't find anyone to there to fix it.
> 
> I don't know what it is, but it appears to be impossible to get the 
> amusingly named "Powerlink" to have the correct information. 
> I tried to get 
> someone to fix it a year ago, but apparently to no avail.
> 
> I just talked to a person in licensing who told me to email them (she 
> refused to give me a phone number to call) with "the 
> information" and they 
> would fix it, it's "complicated". So I emailed licensing and support 
> inforamtion with my actual LAC, contact information HOSTID as 
> well as the 
> email from them last year. I don't know if it will get fixed. I tried 
> calling the Powerlink people (number given to me by sales 
> person) but they 
> just transferred be back to sales (!).
> 
> I'm wondering if anyone has a useful phone number to call at 
> EMC to get 
> Powerlink information fixed (I've *never* been able to get my 
> enablers/activation codes through Powerlink, and I've been a 
> Networker 
> owner since version 4...).
> 
> Unbelievably frustrating. As if the whole java version 
> nonsense wasn't 
> frustrating enough...
> 
> lauradel
> 
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