I did think about this when I had opened the case, but I thought by them
asking for the entire build number of the networker version I'm running
that would give them the patch info too..  Guess it didn't.. :-)

But I'll know next time.

-----Original Message-----
From: Francis Swasey [mailto:Frank.Swasey AT uvm DOT edu] 
Sent: Monday, February 09, 2009 10:39 AM
To: EMC NetWorker discussion; Chester Martin
Subject: Re: [Networker] Owner Nofitication in 7.4.4

Chester,

I believe that unless told otherwise (repeatedly) the support folks 
assume that one is running the base release level.  I have been burned 
on at least one occaision when I didn't make it absolutely clear to them

what fixes I had already applied and they reverted them both (causing 
lots of nsrmmd crashes in 7.3.3).

Remember that these are provided as one-off hot fixes.  It would likely 
be reasonable to assume that you would be asked for the laundry list of 
all the fixes you have previously applied to the base level you are 
running.  However, what happens in reality is we have to be pro-active 
to force them to listen to us.  I find the easiest way is to find out 
what binary they think they want to replace and give them the "what" 
output for the existing binary.  Thus they know where I'm starting from.

  I also have to make it clear that I want that fix included in the new
fix.

Frank

On 2/9/09 9:53 AM, Chester Martin wrote:
> My question would be why wouldn't they keep up with that themselves...
> 
> -----Original Message-----
> From: Macina, Conrad
> 
> Eddie is right. EMC's process for giving a patch to a customer should
> include verifying the checksum of the executable file to make sure
they
> know what they're patching. If they forget, insist on it!

-- 
Frank Swasey                    | http://www.uvm.edu/~fcs
Sr Systems Administrator        | Always remember: You are UNIQUE,
University of Vermont           |    just like everyone else.
   "I am not young enough to know everything." - Oscar Wilde (1854-1900)

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