We are experiencing same problem, with EMC giving us the same solution.

We experienced the exact same problem (client hanging a group) a few
weeks ago after we upgraded to 7.4.x.

What is your server running, NW version and OS version ???
What OS platform/version is your client, and what NW version is
installed on your client ?
 - note - you should ALWAYS state these two things when posting issues
to this mailing list...

Can you initiate a backup from your client ???


We had the same problem with a group of exclusively Unix/Linux clients
(our server is Win2003 w/NW 7.4.4), EMC support had me separate them
into two groups, one of all >= 7.2 NW client package (G1) , and the
others with <= 7.1 client versions (G2)... (since 7.4 server does not
officially support client versions less than 7.2).

Group performance (G1) improved as we upgraded the clients to be >= 7.2
and moved them from one group to the other. We're now at a point where
the majority of Unix/Linux clients are >= 7.2 and are in the larger of
the two groups (G1). There are only 5 clients left that are using <=
7.1, and those are even completing normally all the time. Sounds like

you may simply need to upgrade your client ....

 -----Original Message-----
 From: EMC NetWorker discussion
 [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On Behalf Of stevenre
 Sent: Friday, February 06, 2009 9:52 AM
 To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
 Subject: [Networker] Backup Problem: Client in Group not Erroring

 I have a client in a group that when the backup kicks off, it
 doesn't do anything...  There aren't any sessions, the client
 never dies off to fail the group (it can just run for days).

 When I finally stop it, the message is that "Cannot determine
 status of backup process."

 We've check client configuration, storage nodes, backup
 server, network connectivity...

 I'm not sure what else to do.

 RSteve

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