[Networker] Open File Manager and Symantec Antivirus

2008-05-01 09:18:36
Subject: [Networker] Open File Manager and Symantec Antivirus
From: Brian Nisbet <wallydug AT HOTMAIL DOT COM>
Date: Thu, 1 May 2008 09:15:45 -0400
We've just had a very annoying issue which has taken a couple of weeks to 
sort out that I thought I'd share in case other people come across it as I 
could find no trace of it on the Web.

Backups were hanging on certain Windows boxes from a certain date.  We had 
the network switches, the network settings and the clients all checked, 
but nothing obviously wrong was found.  Windows patches were applied to 
some boxes the day before the fault started, but on others the same 
patches were applied the day after.  Not only did backups hang, but there 
were many (i.e. one for each attempted save set) save.exe processes 
running on the clients that couldn't be killed.

The clients were all Windows 2003 SP1 and had a mix of NetWorker 7.1.2 and 
7.13 with OFM 9.2 and 9.4.  EMC support were, well, we all know what EMC 
support are like!

It turns out that there is a rolling deadlock within Symantec Antivirus 
which is known to cause an issue with Open File Manager versions below 9.6.

After the nice chap called Drew at St Bernard Software told me that, it 
was a simple case of upgrading OFM and the fault has magically disappeared.

To sign off this list, send email to listserv AT listserv.temple DOT edu and 
type "signoff networker" in the body of the email. Please write to 
networker-request AT listserv.temple DOT edu if you have any problems with this 
list. You can access the archives at or
via RSS at

<Prev in Thread] Current Thread [Next in Thread>
  • [Networker] Open File Manager and Symantec Antivirus, Brian Nisbet <=