I called the 1-800-782-4362 (EMC corp support #) hit option 6 for
PowerLink issue.
Then you have a choice of hitting Option 1 (trouble with web interface)
or 2 Other.
I hit 1 first call, was on speakerphone in the Que for ONE HOUR and
still no one answered.
I called back hit 2, within TWO MINUTES someone picked up asking me for
my EMC Badge #.
When they found out I was a customer he gave me the pre-canned answer:
Please re-register. I said I already have re-registered like 6 times. He
said "sir we are all having the same problems".
My thought is someone needs to figure out what the solution is instead
telling me to re-register. I can understand doing that once or twice but
re-registering for the 7th time is CRAZY!
HIRE A SPECIALIST TO FIX YOUR PROBLEM EMC.
HECK go back to the solution LEGATO was using at least it worked... Well
mostly.
I hope EMC never takes the 1-877-Legato-7 tech support desk from us.
Holy Carp that would be horrid.
Stepping down off the soapbox. Night... /ALE
> -----Original Message-----
> From: EMC NetWorker discussion
> [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU] On Behalf Of Stan Horwitz
> Sent: Wednesday, November 01, 2006 3:36 PM
> To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
> Subject: Re: [Networker] Voyagers on the starship PowerLink!
>
> On Nov 1, 2006, at 11:41 AM - 11/1/06, Albert Eddie
> Contractor AFRPA CIO/IT wrote:
>
> > I have posted almost enough love on this list for EMC tech
> support to
> > warrant Type2 Diabetes.
> >
> > Today my love fest is on hold due to this PIG called Powerlink.
> >
> > I have been futzing around with this thing for almost a
> month. Log-in
> > get logged out. Can't log in, am locked out. Log in get logged out
> > within 3 minutes and told my account is locked out. They tell me
> > Powerlink runs on Oracle, I disagree.
> >
> > I would argue that going by my experience PowerLink runs on a
> > partnership of Hoover <TM> & Trane <TM> providing enterprise level
> > suction and blowing! That's right people it SUCKS & BLOWS
> at a level I
> > have not experienced in quite some time! Kidding aside this
> needs to
> > be fixed.
>
> Hah! Just yesterday, I managed to log into PowerLink fine,
> but when I clicked on the link to add a license, nothing
> happened, except that my mouse got a little bit more worn out!
> After puttering around with the web site for a bit, I decided
> to revert to the tried and true old fashioned method of
> dealing with a company. I picked up the phone and called EMC.
> A very nice gentleman picked up the phone and proceeded to go
> through the enabler registration process verbally. And so
> now, all is well.
>
> Speaking of Star Trek, EMC's PowerLink web site reminds me of the
> Borg. Keep it changing, never the same thing twice, always
> changing,
> never the same.
>
> Change for the sake of change without a good reason for
> change ain't good!
>
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