Re: [Networker] Problems backing up client behind firewall

Vince Howard wrote:
> Server:  NetWorker 7.1.2.325 under Solaris 8
> Clients: NetWorker 7.1.1_rtm.277 under Windows 2000 Server
>  
> Hi,
>  
> I've searched the archives but can't find anything that helps.
>  
> I am trying to add our firewall management server as a new client and am
> having problems.  If I try a savegrp probe from the NetWorker server I
> get this error:
>  
> 07/28/05 10:20:15 savegrp: command 'savefs -s svr_name -c clnt_name -g
> group -p -l full -R -v ' for client clnt_name exited with return code 9.
> 
> * clnt_name:All Connection refused 
> clnt_name:All level=full, pool=Daily backups, save as of Thu Jul 28
> 10:20:16 GMT+0100 2005 
> clnt_name:index level=9, pool=Daily backups, save as of Thu Jul 28
> 09:16:02 GMT+0100 2005
>  
> and if I try starting up NetWorker Admin. on the client I get "server
> svr_name: Unable to receive".
>  
> The firewall has rules allowing connections between the two machines,
> all the NetWorker service ports are open and there are no errors on the
> firewall logs resulting from my attempts to run a backup.
>  
> I have added a "net" route on the NetWorker server, i.e. "route add -net
> net_address gateway".  I can ping in both directions (short and FQDN),
> 'rpcinfo -p' also works in both directions.
>  
> The only differences between this client and other DMZ clients I already
> have are:
> a) clnt_name is in a workgroup, the others are in domains.
> b) clnt_name's network ID is 15 chars. long and NetWorker Admin. won't
> accept it as a valid client name so I've created the client entry with a
> shorter name and used aliases.
>  
> Any help would be *very* gratefully received.

Is this in fact a firewall problem or perhaps something much simpler. Is
the server's name in the client's servers file? Has this been changed
and the NetWorker server not restarted since?

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