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[Networker] Legato support worse than usual?
2005-02-03 10:24:31
During the last couple of months, I feel like the quality of Legato tech
support has dropped sharply. No longer do I get fairly quick and accurate
answers for my problems. Instead, I receive slow responses that perhaps
are more aimed at stalling the solution process, rather than providing the
answers I'm looking for. And in the end, it can be weeks before I even
receive a response, even if it has little meaningful content.
I feel that this is a trend that has happened during last fall. Has anyone
else noticed this, and/or have info on if they have reorganized their
helpdesk or something?
//Oscar
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