[Networker] NetWorker for Windows Product Alert due to Windows XP SP2

FYI,

To all Windows XP SP2 users.

regards,





Librado Pamintuan
Technical Support Analyst II
Information Systems Dep.
Operations Group
City of Regina

Phone:          (306) 777-7573
General Fax: (306) 777-6804
eFax:             (306) 546-6002
eMail:            lpamintuan AT regina DOT ca



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August 23, 2004



Product Alert for NetWorker

The information in this Product Alert applies to the following:

*       NetWorker for Windows 6.2, 7.0 and higher when installed on
Windows XP with Service Pack 2

Purpose

LEGATO Software Product Alerts communicate information to LEGATO
customers about potential high-impact problems.

Please read and utilize the information in this product alert to assist
in avoiding any situation that might arise from the problem(s) described
herein. If you have any questions regarding this product alert, please
contact LEGATO Technical Support <mailto:support AT legato DOT com> .

Problem Description

With the release of Windows XP, Service Pack 2 (XP/SP2), Microsoft is
including a new version of their firewall. This firewall is
automatically and silently configured on all network interfaces,
unconditionally. With the default configuration of this firewall, any
application which relies on RPC communication, including NetWorker, will
cease to function.

Problem Resolution

LEGATO has investigated this Microsoft change and determined several
alternatives which can be used to prevent a backup failure. Descriptions
of all options are provided in Technical Bulletin #399 available at
<http://www.legato.com/resources/bulletins/>
http://www.legato.com/resources/bulletins/

If you have any questions regarding this issue or the information
contained in this Product Alert, please open a support case with
<mailto:support AT legato DOT com> LEGATO Technical Support.

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