With AlphaStor..
How do you troubleshoot a tape drive/media problem when Networker says
its loading a tape in drive1 for labeling but drive1 could really be any
one of the 6 physical drives that you have?

How is Legato tech support at troubleshooting a problem (say a tape mount
issue) when AlphaStor is involved?


Robert Maiello
Thomson Healthcare


On Tue, 27 Apr 2004 09:16:43 +0100, Wood, R A (Bob)
<WoodR AT CHEVRONTEXACO DOT COM> wrote:

>Yes, I'm using AlphaStor, have been for 3 or 4 years.
>
>Overall the experience is not bad but there are some quirks. These
>centre around what happens when AlphaStor, Networker and reality have a
>disagreement (once you've sorted the order that you put things straight
>life gets bearable)
>
>Right now we have a bit of a problem trying to get AlphaStor to see a
>new Networker server (Solaris server and it doesn't create the device
>for the auto-changer that AlphaStor requires to configure the library -
>but we're working on that).
>
>Once set up it is pretty straightforward to use (don't notice that it's
>there half of the time). You soon get used to the number of messages
>that are created for each tape operation.
>
>I'd suggest getting some training before it goes in (mmm... I must get
>round to that...)
>
>If you have specific questions or concerns, post away, I'm sure there'll
>be someone on this list who has the answer. :)
>
>Regards
>Bob
>
>
>-----Original Message-----
>From: Legato NetWorker discussion [mailto:NETWORKER AT LISTMAIL.TEMPLE DOT EDU]
>On Behalf Of Herrmann, Dave
>Sent: 26 April 2004 17:21
>To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
>Subject: [Networker] Opinions on AlphaStore: Anyone using it?
>
>
>I'm considering Legato's AlphaStore product to provide enhanced tape
>management to my Networker backup system. Is there anyone in here using
>it? What are some of your opinions on it?
>
>
>
>David D. Herrmann
>
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