Networker

Re: [Networker] Problem with licensing

2004-03-15 08:40:43
Subject: Re: [Networker] Problem with licensing
From: Maaike Schunselaar <maaike.schunselaar AT PHILIPS DOT COM>
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Date: Mon, 15 Mar 2004 14:38:33 +0100
I deleted the autochanger license and create a new one (the same...) and 
that fixed the problem.

With kind regards/Met vriendelijke groet, 

Maaike Schunselaar
System Manager, POS ICT group
Philips Optical Storage Eindhoven,  building SFH 1, room 107
Glaslaan 2 ,  5600 JB Eindhoven
tel: +31 40 2734106                        fax: +31 40 2736700
tel. gsm 31 651249501
mail: maaike.schunselaar AT philips DOT com
POS-ICT : http://pww.os.philips.com/ict












David De Maeyer <ddm AT ruc DOT dk>
2004-03-15 01:08 PM

 
        To:     Maaike Schunselaar/EHV/COMP/PHILIPS@PHILIPS
        cc:     Legato NetWorker discussion <NETWORKER AT LISTMAIL.TEMPLE DOT 
EDU>
        Subject:        Re: [Networker] Problem with licensing
        Classification: 



Well you could have removed the enabler for that hardware by accident 
when you added the enabler for the unix client pack. Is the enabler 
there and what is its status (expires on OR no expiration date)?

Can you operate the jukebox (remote control)?

I think you have to carefully control the licenses, specially the 
enabler codes and their authorization codes. All the enablers might be 
on no expiration date but you might miss one...

I also think you should try to see what you have done just before the 
problem occurred. I mean if the enabler code didn't expire, you must 
have done something on the server or the client or the jukebox...

Did you upgrade something?

Could you tell us what version of NetWorker you are using, running on 
Linux, Windows, Solaris, etc.?

Does the device still appear in the device panel?

David


___________________________________________________
David De Maeyer
Roskilde University Center, Department of Computer Science
Box 260, Hus 42.1, 4000 Roskilde, Denmark
voice (+45) 46 74 38 29 / fax (+45) 46 74 30 72




On 15 Mar 2004, at 12:53, maaike.schunselaar AT philips DOT com wrote:

>
> yes, i checked
> how can i check if i corrupted the license for the jukebox?
>
> Hardware is not connected to the same server, but i didn't move. It 
> worked for 4 months!
>
> i restarted the server, and the hardware, but this doesn't seem to 
> work.
>
>  With kind regards/Met vriendelijke groet,  
>
>  Maaike Schunselaar
>  System Manager, POS ICT group
>  Philips Optical Storage Eindhoven,  building SFH 1, room 107
>  Glaslaan 2 ,  5600 JB Eindhoven
>  tel: +31 40 2734106                        fax: +31 40 2736700
>  tel. gsm 31 651249501
>  mail: maaike.schunselaar AT philips DOT com
>  POS-ICT : http://pww.os.philips.com/ict
>
>
>
>
>
>
>
>
>
>
>
>
> David De Maeyer <ddm AT RUC DOT DK>
>
> Sent by:
> Legato NetWorker discussion <NETWORKER AT LISTMAIL.TEMPLE DOT EDU>
>
> 2004-03-15 12:18 PM
> Please respond to Legato NetWorker discussion; Please respond to David 
> De Maeyer
>
>        
>         To:        NETWORKER AT LISTMAIL.TEMPLE DOT EDU
>         cc:        (bcc: Maaike Schunselaar/EHV/COMP/PHILIPS)
>         Subject:        Re: [Networker] Problem with licensing
>
>         Classification:        
>
>
>
> Did you check the license and/or theauthorization code for the jukebox?
>  You might have deleted and/or corrupted it when you added the unix
>  client pack?
>
>  Is the hardware attached to the same server or was it moved?
>
>  Did you try restarting NetWorker on the client, the client itself, the
>  NetWorker server and/or the backup server itself?
>
>  What was your last operation on the client/server before the problem
>  occurs for the first time? Did the client/server crashed?
>
>  David
>  ___________________________________________________
>  David De Maeyer
>  Roskilde University Center, Department of Computer Science
>  Box 260, Hus 42.1, 4000 Roskilde, Denmark
>  voice (+45) 46 74 38 29 / fax (+45) 46 74 30 72
>
>
>
>
>  On 15 Mar 2004, at 11:08, Maaike Schunselaar wrote:
>
>  > Yes, i have
>  > It did work before, for +/- 4 months
>  >
>  > i only added a enabler license for clien pak for unix, but this 
> enabler
>  > license was not expired yet.
>  >
>  >
>  > With kind regards/Met vriendelijke groet,
>  >
>  > Maaike Schunselaar
>  > System Manager, POS ICT group
>  > Philips Optical Storage Eindhoven,  building SFH 1, room 107
>  > Glaslaan 2 ,  5600 JB Eindhoven
>  > tel: +31 40 2734106                        fax: +31 40 2736700
>  > tel. gsm 31 651249501
>  > mail: maaike.schunselaar AT philips DOT com
>  > POS-ICT : http://pww.os.philips.com/ict
>  >
>  >
>  >
>  >
>  >
>  >
>  >
>  >
>  >
>  >
>  >
>  >
>  > David De Maeyer <ddm AT RUC DOT DK>
>  > Sent by:
>  > Legato NetWorker discussion <NETWORKER AT LISTMAIL.TEMPLE DOT EDU>
>  > 2004-03-15 11:06 AM
>  > Please respond to Legato NetWorker discussion; Please respond to 
> David
>  > De
>  > Maeyer
>  >
>  >
>  >         To:     NETWORKER AT LISTMAIL.TEMPLE DOT EDU
>  >         cc:     (bcc: Maaike Schunselaar/EHV/COMP/PHILIPS)
>  >         Subject:        Re: [Networker] Problem with licensing
>  >         Classification:
>  >
>  >
>  >
>  > Do you have a license for that type of hardware? Did it work before 
> or
>  > did you had new hardware? If it worked before with that hardware, I
>  > would suggest you restart the NetWorker server after checking the
>  > jukebox.
>  >
>  > If you recently added the jukebox, you might check if you have 
> required
>  > license to get it to work with NetWorker.
>  >
>  > Regards,
>  >
>  > David
>  > ___________________________________________________
>  > David De Maeyer
>  > Roskilde University Center, Computer Science Department
>  > Box 260, Hus 42.1, 4000 Roskilde, Denmark
>  > voice (+45) 46 74 38 29 fax (+45) 46 74 30 72
>  >
>  >
>  >
>  >
>  > On 15 Mar 2004, at 10:56, Maaike Schunselaar wrote:
>  >
>  >> Hello,
>  >>
>  >> Does anyone know how to fix the following error?
>  >>
>  >> Server nlyehvsfh1ms114: the jukebox 'rd=nlyehvsfh1ms120:MSL5060' is
>  >> not properly licensed. Make sure the jukebox is properly enabled 
> and
>  >> authorized
>  >> This is so very strange, alle my license have "no expiration date"
>  >>
>  >> Can someone help me, i can't do anything with my backup anymore..
>  >>
>  >> With kind regards/Met vriendelijke groet,
>  >>
>  >> Maaike Schunselaar
>  >> System Manager, POS ICT group
>  >> Philips Optical Storage Eindhoven,  building SFH 1, room 107
>  >> Glaslaan 2 ,  5600 JB Eindhoven
>  >> tel: +31 40 2734106                        fax: +31 40 2736700
>  >> tel. gsm 31 651249501
>  >> mail: maaike.schunselaar AT philips DOT com
>  >> POS-ICT : http://pww.os.philips.com/ict
>  >>
>  >>
>  >>
>  >> --
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