Networker

Re: [Networker] SAP backup trouble

2003-05-22 10:11:51
Subject: Re: [Networker] SAP backup trouble
From: Bokkelkamp Ernst <ernst.bokkelkamp AT SIEMENS DOT COM>
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Date: Thu, 22 May 2003 16:04:51 +0200
Hallo Bart,

to add to your message: don't forget to reboot the client after changing or
setting an environment variable.

The Service Control Manager does know that something has changed, if you
just stop and restart the nsrexecd service then the service inherits the
environment from the SCM which has not been updated. The backup process
inherits the environment from nsrexecd and will know either ;-(

Bye
Ernie


-----Original Message-----
From: Renty, Bart [mailto:bart.renty AT HP DOT COM]
Sent: Thursday, May 22, 2003 3:30 PM
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: Re: [Networker] SAP backup trouble


Some time ago, we also got SAP logfile problems on Windows 2000 with SAP
610/620.
The problem seems to be caused because backint tries to write its
logfile using the environment variable TMP,
which isn referencing the USERPROFILE variable on Windows 2000 (TMP =
%USERPROFILE%\Local Settings\Temp).
We found out that any process (like backint) created by SAP 610/620 is
missing the USERPROFILE variable, and thus any use of the TMP variable
is stuck.

To know if this is your problem, check for the following message in
NSR\APPLOGS\backint*.log :

        Filename D:\usr\sap\S01\DVEBMGS00\work\%USERPROFILE%\Local
Settings\Temp\.nsr.backint.S01
        Backint exiting at Jan 22 11:25:01 with fatal error
        creating directive file: No such file or directory

SAP support claims this isn't an SAP problem , because SAP has no
problems at all ?!
Legato claims this is not a Legato problem, because it is SAP which
should pass the USERPROFILE variable...

I finally could convice Legato to create an RFE (request for
enhancement) LGTpa53548, in order to replace the references in
backint.exe from TMP to TEMP. Because the TEMP symbol is NOT referencing
the USERPROFILE variable, I hope this would solve the problem.

The customer finally found a worksaround be redefining the TMP (eg. to
C:\TEMP) symbol prior to starting backint.  I don't have more details
how they achieved this (procedure or registry ?)

Earlier, he also found out that by creating the directory
"D:\usr\sap\S01\DVEBMGS00\work\%USERPROFILE%\" - thus exactly with the
"%USERPROFILE%, the backups also were succeeding.

Bart

HP Services
Networker Support

-----Original Message-----
From: Frank Altpeter [mailto:f.altpeter AT BROADNET-MEDIASCAPE DOT DE]
Sent: woensdag 21 mei 2003 16:50
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Subject: Re: [Networker] SAP backup trouble


Hello!

(Don't wonder that i'm answering on behalf of Olaf, we're working
together on this problem).


Jody Gregersen wrote on 2003-05-21 10:40:53 -0400:
> This may be the log that is written in the /tmp directory.  If it is,
> you need to turn off the sticky bit on /tmp on the client (if your
> client is running Unix).  To do this (in Unix) just chmod 777 /tmp.
Well, it's a Windows 2000 Server, so no sticky bit :-)

The temp dir is set to E:\TEMP und is available. The files nsrsapsv.cfg
an initB10.utl have been checked and we can't find anything suspicious
in them.

The output of a manual execution of "nsrsapsv -f
d:\oracle\b10\817\initB10.utl" is exactly the following:

C:\Program Files\nsr\bin>nsrsapsv -f d:\oracle\b10\817\initB10.utl
Backup Failed. Could not find the log file Backup Failed. Could not find
the log file
backup: 1053528567 failed.
backup: 1053528567 failed.

And the double lines are no mistake by my client :)



With kind regards,

        Frank Altpeter

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