Ana,

  The "OK" backup status might have been related to the backup
of the client file indexes rather than the client's own filesystems. 
Again, I'd expect an "offline" copy of the information (i.e. from the
savegroup completion notification e-mail or syslog messages) to
also be available to clarify what the GUI shows or doesn't show.

Terry

 

> -----Original Message-----
> From: Ana Cristina [SMTP:cristina AT columbiastorage.com DOT br]
> Sent: Wednesday, March 12, 2003 1:25 PM
> To:   Lewis, Terry {Info~Palo Alto}; Legato NetWorker discussion
> Subject:      RES: [Networker] Group Detail doesn't show the backup 
> information
> 
> Terry and Andrew,
> 
> Thanks for your responses!
> But I would like to tell you something more...
> 
> This group backup has already running successfully a months ago.
> Someone modified the hosts file, resulting an "unknown error". We have
> already modified to the correct one.
> What is my really worried is that every time that this backup was started,
> nothing was generating at the group detail, and the result of the backup
> doesn't show the backup error. It showed the backup was OK and, it was not
> true.
> 
> Hope you understand.
> 
> Ana Cristina
> Columbia Storage
> Phone: 5511 30493800
> E-mail: cristina AT columbiastorage.com DOT br
> 
> -----Mensagem original-----
> De: Lewis, Terry {Info~Palo Alto} [mailto:TERRY.LEWIS AT ROCHE DOT COM]
> Enviada em: quarta-feira, 12 de marco de 2003 18:07
> Para: Legato NetWorker discussion; Ana Cristina
> Assunto: RE: [Networker] Group Detail doesn't show the backup information
> 
> Ana,
> 
>   Even when you run the backup via the GUI, you should still get
> a savegroup completion notification e-mail message or at least
> see one in /nsr/logs/messages or your syslog.  This should show
> more information and also help you determine the success or
> failure of the backup.  The "unknown host" error could come from
> the backup server for a client that's not defined to DNS or the local
> hosts file.  It could also come from the backup client for a server
> that similarly "undefined."  Though less likely, it could also come
> from an odd completion notification set-up.  As Andrew suggests,
> you should first be sure whatever is listed as the "unknown host"
> is indeed properly defined for IP address translation.
> 
> Terry
> 
> 
> > -----Original Message-----
> > From: Andrew McGeorge [SMTP:Andrew.McGeorge AT ASBBANK.CO DOT NZ]
> > Sent: Wednesday, March 12, 2003 1:01 PM
> > To:   NETWORKER AT LISTMAIL.TEMPLE DOT EDU
> > Subject:      Re: [Networker] Group Detail doesn't show the backup
> information
> >
> > Check that the servers file on the client contains the name of the
> NetWorker
> > server.
> > Also ensure that DNS is properly set up.
> > You must be able to resolve hostname and IP address of server and client
> > from both server and client.
> >
> > Andrew
> > -----Original Message-----
> > From: Ana Cristina [mailto:cristina AT COLUMBIASTORAGE.COM DOT BR]
> > Sent: 13 March 2003 9:53:AM
> > To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
> > Subject: [Networker] Group Detail doesn't show the backup information
> >
> >
> > Hello,
> >
> > We are running a backup through the GUI interface, and receiving a error
> > with "unknown host".
> > It doesn't record anything in the group detail. The backup appears it was
> > successful.
> > It only shows this message in the daemon.log file.
> >
> > Has anyone seen this sympton?
> > Thanks;
> > Ana
> >
> > --
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