Networker

Re: [Networker] RES: [Networker] Tech dialog on web support service

2002-11-13 10:35:16
Subject: Re: [Networker] RES: [Networker] Tech dialog on web support service
From: Stefan Bartels <stefan.bartels AT HAMBURG-MANNHEIMER DOT DE>
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Date: Wed, 13 Nov 2002 10:35:12 -0500
Hi,

why does Legato want that only customers with a direct Legato support and
Partners have access to that Dialog?
Now I have to open a call for every little problem which I normaly get
solved by the dialog (or not).
When I have to backup with new BMOs I first looked a that Information
source if any problems exist. Now that source is empty for me because I
haven´t a support contract with Legato. I have a support contract with a
Partner of Legato who don´t give me the login/password.

That makes me really angry about Legato.

Stefan

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