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Re: [Networker] Mailbox Backup: Access denied

2002-09-23 08:06:40
Subject: Re: [Networker] Mailbox Backup: Access denied
From: Ingo Roschmann <ingo AT VISIONET DOT DE>
To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
Date: Mon, 23 Sep 2002 08:06:25 -0400 
Hello Scott,

I checked the logfile on the Exchange Server (see below) and I tried
initiating a mailbox backup from the exchange server command line with the
same result;
I tried the mailbox backup with different mailboxes all of which are
existing on the system, same result;
I put the Exchange Administrator in the Remote User field of the
appropriate client resource, with the effect, that when probing the backup
I get the error message "A required privilege is not held by the
client."

What to do now?

Regards,
Ingo


Here ist the logfile of the Exchange Server corresponding to the networker
server logfile of my last posting:

-----

Start time Mon Sep 16 13:29:28 2002
Computer Name: NBGN504A     User Name: Exchange_adm
System Version: 4.0 Build 1381 Service Pack 6
ESEBCLI.DLL Version: 5.5.2653.11
ESEBCLI.DLL Comments: Service Pack 4
nsrxchsv.exe Version: 2.0.005 Build: 225
nsrxchsv.exe Comments: 2.0 Patch 5
Command line:
  C:\Program Files\nsr\bin\nsrxchsv.exe -s nbgn549a -g mbox -LL -m
nbgn504a -l full -W 78 -N MSEXCH:MB/PuglieseG MSEXCH:MB/PuglieseG
Active ANSI Code Page: 1252; OEM Code Page: 437
Non-cluster environment on node NBGN504A.
Options:
  Compress: False
  Server: nbgn549a
  Save set name: MSEXCH:MB/PuglieseG
  Pool: None
  Group: mbox
  Level: full
Started PerfMon update thread (Id: 587)
Performance monitor update thread running

Backing up Microsoft Exchange Private Mailboxes ...
Error: /Private Mailboxes/PuglieseG (/Private Mailboxes/PuglieseG) <mailbox
not found>
Processed 0 files 0 KB  in 0:00:01  0 bytes/second
Stopping performance monitor update thread.
CreateFileMapping error: Access is denied.
Performance monitor update thread terminating
Exiting with error status 263040: unknown error 263040 (0x40380)
Completion time Mon Sep 16 13:29:35 2002

Start time Mon Sep 16 13:30:16 2002
Computer Name: NBGN504A     User Name: Exchange_adm
System Version: 4.0 Build 1381 Service Pack 6
ESEBCLI.DLL Version: 5.5.2653.11
ESEBCLI.DLL Comments: Service Pack 4
nsrxchsv.exe Version: 2.0.005 Build: 225
nsrxchsv.exe Comments: 2.0 Patch 5
Command line:
  C:\Program Files\nsr\bin\nsrxchsv.exe -s nbgn549a -g mbox -LL -m
nbgn504a -l full -W 78 -N MSEXCH:MB/PuglieseG MSEXCH:MB/PuglieseG
Active ANSI Code Page: 1252; OEM Code Page: 437
Non-cluster environment on node NBGN504A.
Options:
  Compress: False
  Server: nbgn549a
  Save set name: MSEXCH:MB/PuglieseG
  Pool: None
  Group: mbox
  Level: full
Started PerfMon update thread (Id: 413)
Performance monitor update thread running

-----

And here is the results of a try on the client as domain admin (the result
as exchange admin are the same):

(nsrxchsv -v -c nbgn504a -s nbgn549a -l full -b tagessicherung
MSEXCH:MB/PuglieseG)

-----

Start time Fri Sep 20 10:00:08 2002
Computer Name: NBGN504A     User Name: Administrator
System Version: 4.0 Build 1381 Service Pack 6
ESEBCLI.DLL Version: 5.5.2653.11
ESEBCLI.DLL Comments: Service Pack 4
nsrxchsv.exe Version: 2.0.005 Build: 225
nsrxchsv.exe Comments: 2.0 Patch 5
Command line:
  nsrxchsv /?
Active ANSI Code Page: 1252; OEM Code Page: 437
Non-cluster environment on node NBGN504A.
Options:
  Compress: False
  Server: None
  Save set name: None
  Pool: None
  Group: None
  Level: Copy
xchutil.c(1529): Bad argument(s)
Error parsing parameter: /?
Exiting with error status 160: The argument string passed to DosExecPgm is
not correct.
Completion time Fri Sep 20 10:00:08 2002

Start time Fri Sep 20 10:00:18 2002
Computer Name: NBGN504A     User Name: Administrator
System Version: 4.0 Build 1381 Service Pack 6
ESEBCLI.DLL Version: 5.5.2653.11
ESEBCLI.DLL Comments: Service Pack 4
nsrxchsv.exe Version: 2.0.005 Build: 225
nsrxchsv.exe Comments: 2.0 Patch 5
Command line:
  nsrxchsv --help
Active ANSI Code Page: 1252; OEM Code Page: 437
Exiting with error status 87: The parameter is incorrect.
Completion time Fri Sep 20 10:00:18 2002

Start time Fri Sep 20 10:01:50 2002
Computer Name: NBGN504A     User Name: Administrator
System Version: 4.0 Build 1381 Service Pack 6
ESEBCLI.DLL Version: 5.5.2653.11
ESEBCLI.DLL Comments: Service Pack 4
nsrxchsv.exe Version: 2.0.005 Build: 225
nsrxchsv.exe Comments: 2.0 Patch 5
Command line:
  nsrxchsv -v -c nbgn504a -s nbgn549a -l full -b tagessicherung
MSEXCH:MB/PuglieseG
Active ANSI Code Page: 1252; OEM Code Page: 437
Non-cluster environment on node NBGN504A.
Options:
  Compress: False
  Server: nbgn549a
  Save set name: None
  Pool: tagessicherung
  Group: None
  Level: full
Started PerfMon update thread (Id: 494)
Performance monitor update thread running
CreateFileMapping error: Access is denied.
Performance monitor update thread terminating

Backing up Microsoft Exchange Private Mailboxes ...
Error: /Private Mailboxes/PuglieseG (/Private Mailboxes/PuglieseG) <mailbox
not found>
Processed 0 files 0 KB  in 0:00:02  0 bytes/second
Stopping performance monitor update thread.
Exiting with error status 263040: unknown error 263040 (0x40380)
Completion time Fri Sep 20 10:02:30 2002

-----


On Tue, 17 Sep 2002 14:39:38 -0700, Scott Bingham <sbingham AT LEGATO DOT COM>
wrote:

>Hello Ingo,
>
>The logfiles found at ...nsr\applogs\nsrxch*.log are always much better for
>troubleshooting Exchange Module problems.
>
>The message "<mailbox not found>" is saying that there is no such mailbox
on
>this system.
>
>Does a manual save of this user work?  If so, use the name that you see in
>nsrxchsv.log from the successful operation.
>
>If you are sure that you have the correct name, there are improvements
BSMEx
>2.0 that make it more tolerant of naming discrepancies within Exchange
>Server, available through our Support people.
>
>Hope that this helps,
>_Scott
>
>-----Original Message-----
>From: Ingo Roschmann [mailto:ingo AT VISIONET DOT DE]
>Sent: Tuesday, September 17, 2002 7:42 AM
>To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
>Subject: [Networker] Mailbox Backup: Access denied
>
>
>Hi all,
>
>I'm trying to backup an individual mailbox with the BSO 2.0 for Exchange
>Server (Networker Server is 6.1.1, Unix), but all I get is the error
message
>"CreateFileMapping error: Access is denied." and in the following "<mailbox
>not found>".
>
>I followed the Manual, especially
>- the networker remote exec service is run by an account that has exchange
>admin and domain admin privileges
>- this account is listed in the remote access field in the client resource
>of the exchange server
>
>The output if I run the savegroup verbously is:
>
>
>nbgn504a:MSEXCH:MB/PuglieseG              level=full
>09/16/02 01:30:01 PM savegrp: Run up to 4 clients in parallel
>09/16/02 01:30:01 PM savegrp: nbgn504a:probe
>started
>savefs -s nbgn549a -c nbgn504a -g mbox -p -l full -R -v -F
>MSEXCH:MB/PuglieseG
>09/16/02 01:30:16 PM savegrp: nbgn504a:probe succeeded.
>rcmd nbgn504a, user root: `savefs -s nbgn549a -c nbgn504a -g mbox -p -l
>full -R -v -F MSEXCH:MB/PuglieseG'
>nsrexec: authtype nsrexec
>type: NSR client description;
>pools supported: Yes;
>browse time supported: Yes;
>remote user: Exchange_adm;
>groups: Domain Users, Everyone, FTP-User, Administrators, Backup Operators,
>Server Operators, Users, Domain Admins, Sekretariat, ms, bts, SERVICE,
>Authenticated Users;
>arch: Windows NT;
>client OS type: Windows NT Server on Intel;
>CPU type: INTEL_PENTIUM;
>CPUs: 1;
>IP address: 172.29.188.9;
>machine type: server;
>MB used: 25126;
>NetWorker version: 6.1.1.Build.238;
>OS: Windows NT 4.0;
>version: 6.1.1.Build.238;
>save set: path="MSEXCH:MB/PuglieseG", arg="MSEXCH:MB/PuglieseG",
>level=full, diskno=0, max_sessions=1, stype=save ;
>parallelism: 8
>nbgn504a:MSEXCH:MB/PuglieseG       level=full, dn=0, mx=1, vers=ssbrowse,
>p=4
>09/16/02 01:30:16 PM savegrp: nbgn504a:MSEXCH:MB/PuglieseG
>started
>nsrxchsv.exe -s nbgn549a -g mbox -LL -m nbgn504a -l full -W 78 -N
>MSEXCH:MB/PuglieseG MSEXCH:MB/PuglieseG
>09/16/02 01:30:25 PM savegrp: nbgn504a:MSEXCH:MB/PuglieseG succeeded.
>* nbgn504a:MSEXCH:MB/PuglieseG rcmd nbgn504a, user root: `nsrxchsv.exe -s
>nbgn549a -g mbox -LL -m nbgn504a -l full -W 78 -N MSEXCH:MB/PuglieseG
>MSEXCH:MB/PuglieseG'
>* nbgn504a:MSEXCH:MB/PuglieseG Non-cluster environment on node NBGN504A.
>* nbgn504a:MSEXCH:MB/PuglieseG CreateFileMapping error: Access is denied.
>* nbgn504a:MSEXCH:MB/PuglieseG
>* nbgn504a:MSEXCH:MB/PuglieseG Backing up Microsoft Exchange Private
>Mailboxes ...
>* nbgn504a:MSEXCH:MB/PuglieseG Error: /Private Mailboxes/PuglieseG
>(/Private Mailboxes/PuglieseG) <mailbox not found>
>* nbgn504a:MSEXCH:MB/PuglieseG Exiting with error status 263040: unknown
>error 263040 (0x40380)
>09/16/02 01:30:25 PM savegrp: nbgn504a:index
>started
>save -s nbgn549a -S -g mbox -LL -f - -m nbgn549a -V -l full -LL -W 78 -N
>index:c377bb1f-00000004-3c10d922-3c160759-00930000-
>c0a80001 /nsr/index/nbgn504a
>09/16/02 01:31:04 PM savegrp: nbgn504a:index succeeded.
>* nbgn504a:index rcmd localhost, user root: `save -s nbgn549a -S -g mbox -
>LL -f - -m nbgn549a -V -l full -LL -W 78 -N index:c377bb1f-00000004-
>3c10d922-3c160759-00930000-c0a80001 /nsr/index/nbgn504a'
>* nbgn504a:index NSR server nbgn549a: busy
>* nbgn504a:index save: waiting 30 seconds then retrying
>* nbgn504a:index save: save successfully started
>* nbgn504a:index /nsr/index/nbgn504a/db6/3d811c87.rec
>...
>* nbgn504a:index /nsr/index/nbgn504a/db6/3d73ee73.rec
>* nbgn504a:index /nsr/index/nbgn504a/db6/
>* nbgn504a:index /nsr/index/nbgn504a/
>* nbgn504a:index
>  nbgn549a: index:nbgn504a          level=full,     13 MB 00:00:09    341
>files
>* nbgn504a:index completed savetime=1032175855
>09/16/02 01:31:05 PM savegrp: nsrim run recently, skipping
>
>
>Any Ideas?
>
>Thanks,
>Ingo
>
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