Re: [Networker] 6.1.2 sends too many emails

I actually understand that very clearly.  Response to customer issues is not
a concern of legato today, or ever in my last 8 years dealing with them.  I
just got a phone call back from a support person who 3 months ago was able
to duplicate a issue which was opened 3 months before that.  today, they can
not duplicate the issue.  Sure glad this is not a carreer limiting issue I
have reported, for the marketplace would have surely replaced me previous to
6 months going by.  On no, I have been awakened again on this subject.  I
don't know anyone with a legato support contract wondering where to go for
support, away from legato at godspeed.  I sure beleive many will leave in
the next 12-18 months.  A year ago, I had the friendly quality assurance
call back on a support call where my only topic was to have the quality
group call me for specifics of how bad things really were.  Still no call
back.  Clearly they DO NOT CARE how customers feel.

> -----Original Message-----
> From: Tarjei T. Jensen [mailto:tarjei.jensen AT KVAERNER DOT COM]
> Sent: Thursday, August 29, 2002 4:42 AM
> To: NETWORKER AT LISTMAIL.TEMPLE DOT EDU
> Subject: Re: [Networker] 6.1.2 sends too many emails
>
>
> Stan Horwitz wrote:
> >Ugh! I wonder when will Legato make a serious improvement in
> its customer
> >service. I hope I am wrong, but it seems as if either Legato uses a
> >dysfunctional problem tracking database || Legato has an
> infrastructure
> >that has little interest in improving its customer service quality
> >and effectiveness.
>
> I'm pretty certain that we will be looking at CommVault
> Galaxy some time in
> the not so distant future to see if it fits our needs. They
> are supposed to
> be really good on exchange. If they could get rid of the Microsoft
> database, then it would be perfect.
>
> greetings,
>
> --
> Note: To sign off this list, send a "signoff" command via email
> to listserv AT listmail.temple DOT edu or visit the list's Web site at
> http://listmail.temple.edu/archives/networker.html where you can
> also view and post messages to the list.
> =*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=
>

--
Note: To sign off this list, send a "signoff" command via email
to listserv AT listmail.temple DOT edu or visit the list's Web site at
http://listmail.temple.edu/archives/networker.html where you can
also view and post messages to the list.
=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=