What's the issue with 36998 ?? (I had to ask)
Robert Maiello
Thomson Medical Economics
On Tue, 13 Aug 2002 16:29:38 -0400, colin_mcfadyen AT carleton DOT ca
<colin_mcfadyen AT CARLETON DOT CA> wrote:
>Problem is that I do not have a support contract at this time. Budget did
>not allow for it this year.
>
>The binaries mentioned in the reply from Legato (nsrmmd, tapeexer,
>scanner) are all available in the 6.0.3 update.
>
>Does anyone know if I can copy these 6.0.3 binaries into my 6.0.2
>installation?
>
>I can't install 6.0.3 as there is a bug that comes up with some
>installations (LGTpa36998).
>
>Thanks.
>
>On Tue, 13 Aug 2002 08:24:54 -0400, Davina Treiber <treiber AT HOTPOP DOT COM>
>wrote:
>
>>On Mon, 12 Aug 2002 12:04:54 -0400, colin_mcfadyen AT carleton DOT ca
>><colin_mcfadyen AT CARLETON DOT CA> wrote:
>>
>>>Davina,
>>>Where would I get the hotfix? I am running 6.0.2 on W2K.
>>
>>Legato should supply it on request as part of the support call you have
>>open with them. They sent it to me for the same problem, and it worked.
>>Perhaps I was luckier with the engineer that dealt with my call, you seem
>>to have been landed with one who doesn't know as much. Here is the info
>>that Legato sent me about the bug.
>>
>>---snip---
>>Here are the information about the LGTpa30132:
>>
>> Fact NetWorker 6.0.2
>>
>> Fact Backup works fine
>>
>> Symptom Error: 'media emergency: Bad or missing record: save set ID
>>(#), low water mark (#), current offset (#)'
>>
>> Symptom Error: 'nsrclone: error, bad or missing record: ssid (#),
>low
>>(#), current (#)'
>>
>> Symptom Error: '(server_name): bad or missing record: ssid (#), low
>>(#);, current (#)'
>>
>> Symptom Error: 'recover: Unable to read checksum from save stream'
>>
>> Symptom Error: 'recover: error recovering (filename)'
>>
>> Symptom Recover operation fails and results in error
>>
>> Cause This problem will only happen when multiplexing immediate and
>>non-immediate save streams onto the same tape drive.
>>
>>During backup, nsrmmd is updating mediaDB together while writing to tape.
>>In this problem, the information written to tape is correct, but reference
>>file and record numbers are not updated properly when immediate and non-
>>immediate save are multiplexing onto the same file and record on tape,
>>thereby causing NetWorker to have a discrepancy between the file and
>record
>>number reflecting physical data on tape and those recorded in mediaDB.
>>
>>This problem exists on all version, except the following which contains
>the
>>solution:
>>(1) NetWorker 5.5.3, 5.5.4 and above (for the 5.5.x series)
>>(2) NetWorker 6.1.1 and above (for all future releases)
>>
>> Fix Known issue: resolved in LGTpa30132. Fix expected to be in
>>NetWorker 5.5.3, 5.5.4 , 6.1.1 and above. If these version are not
>>available yet, please contact Legato Customer Support to get temporary
>>hotfixes for the desired platform, hotfixes are available only for 6.0.1,
>>6.0.2 and 6.1.
>>
>>[Hotfix binaries]
>>nsrmmd
>>scanner
>>tapeexer
>>
>>NOTE #1: The above hotfix takes care of the problem in two parts:
>>-- ensure all future entries into the media database is updated correctly
>>from the day this hotfix is applied;
>>-- ensure nsrmmd will try its best to recover from old media database
>>entries (containing invalid file and record numbers); only in exceptions
>>when the available information is not sufficient to recover the data, the
>>end-user is prompted to run 'scanner -i (tape_device)' or 'scanner -m
>>(tape_device)' in the daemon.log, which will definitely be able to restore
>>the required data, except it takes extra time to run scanner.
>>
>
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