Andy,
As always, we greatly appreciate your Windows expertise.
The OS owner says running the "vssadmin list shadowstorage" results in "No
items found that satisfy the query" - Shadow Copies is disabled on both
servers
So, I gather that Shadow Copies is required to perform SystemState backups?
On Fri, Dec 12, 2014 at 7:18 AM, Andrew Raibeck <storman AT us.ibm DOT com>
wrote:
> Hi Zoltan,
>
> Some random thoughts:
>
> * Check the Windows OS application and system event logs for more details.
> If something is going haywire in VSS, it is possible some clues could be
> found there.
>
> * Run the command:
>
> vssadmin list providers
>
> On my Windows 7 system, for example, output looks like this:
>
> C:\>vssadmin list providers
> vssadmin 1.1 - Volume Shadow Copy Service administrative command-line
> tool
> (C) Copyright 2001-2005 Microsoft Corp.
>
> Provider name: 'Microsoft Software Shadow Copy provider 1.0'
> Provider type: System
> Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
> Version: 1.0.0.7
>
> This is the "system" provider that comes with all Windows operating systems
> and, generally speaking, is the one that should be used to back up system
> state. If you have more than one provider installed -- a hardware provider
> or maybe another software provider -- then maybe that provider is
> configured as the default provider but does not work well for system state.
> In that case, you can try adding this option to dsm.opt:
>
> vssusesystemprovider yes
>
> This would force TSM to use the Microsoft system provider even if the OS is
> configured to use a different provider as the default.
>
> * Run the command:
>
> vssadmin list shadowstorage
>
> And make sure there is sufficient space for shadow copy creation.
>
> * Check if you have any other products installed that might be taking
> snapshots at the same time, as this could cause conflicts in the OS that
> prevent successful snapshot creation.
>
> * If all else fails, open a PMR with support so we can explore this in more
> depth.
>
> Regards,
>
> - Andy
>
>
> ____________________________________________________________________________
>
> Andrew Raibeck | Tivoli Storage Manager Level 3 Technical Lead |
> storman AT us.ibm DOT com
>
> IBM Tivoli Storage Manager links:
> Product support:
>
> http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Manager
>
> Online documentation:
> http://www.ibm.com/support/knowledgecenter/SSGSG7/welcome
> Product Wiki:
>
> https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storage%20Manager
>
> "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 2014-12-11
> 16:16:06:
>
> > From: Zoltan Forray <zforray AT VCU DOT EDU>
> > To: ADSM-L AT VM.MARIST DOT EDU
> > Date: 2014-12-11 16:17
> > Subject: Backing up SystemState issues on Windows 2008 x32 SP2 box
> > Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
> >
> > The OS owner sent me this. Any suggestions on how to narrow down /
> resolve
> > this? My thought was to have them push for W2K8 R2 but I know there are
> > some applications that have issues with R2.
> >
> > *The PentanaPAWS servers are both having issues with backing up the
> system
> > data. Restarting the VSS services sometimes fixes the issue but it’s
> never
> > a finalize solution. Do you have any insight on what can be done to fix
> > this problem? I have attached the dsmerror.log. To temporary fix the
> > issue, I have been restarting the VSS services having issues but it’s
> only
> > a temporary fix. Upgrading the TSM client to 7.1.1.0 didn’t fix the
> > problem.*
> >
> >
> >
> > *PENTANAPAWS8VM*
> >
> > *12/10/2014 00:51:52 ANS5250E An unexpected error was encountered.*
> >
> > * TSM function name : BaStartSnapshot*
> >
> > * TSM function : failed to start the snapshot*
> >
> > * TSM return code : -1*
> >
> > * TSM file : ..\..\common\ba\backsnap.cpp (6730)*
> >
> > *12/10/2014 00:51:53 ANS5283E The operation was unsuccessful.*
> >
> > *12/10/2014 00:51:53 ANS1327W The snapshot operation for
> > 'PENTANAPAWS8VM\SystemState\NULL\System State\SystemState' failed with
> > error code: -1.*
> >
> > *12/10/2014 00:51:54 ANS1228E Sending of object
> > 'PENTANAPAWS8VM\SystemState\NULL\System State\SystemState' failed.*
> >
> > *12/10/2014 00:51:54 ANS5283E The operation was unsuccessful.*
> >
> >
> >
> > *12/10/2014 00:52:20 ANS1512E Scheduled event 'ADMINSYSTEMS' failed.
> > Return code = 12.*
> >
> >
> >
> >
> >
> > *PENTANAPAWS8VMDEV*
> >
> > *12/09/2014 14:44:17 ANS2250W A TSM core file or crash report was found:
> > C:\Program Files\Tivoli\TSM\baclient\dsmcrash.dmp*
> >
> > *12/10/2014 00:35:16 ANS5250E An unexpected error was encountered.*
> >
> > * TSM function name : BaStartSnapshot*
> >
> > * TSM function : failed to start the snapshot*
> >
> > * TSM return code : -1*
> >
> > * TSM file : ..\..\common\ba\backsnap.cpp (6730)*
> >
> > *12/10/2014 00:35:17 ANS5283E The operation was unsuccessful.*
> >
> > *12/10/2014 00:35:17 ANS1327W The snapshot operation for
> > 'PENTANAPAWS8VMD\SystemState\NULL\System State\SystemState' failed with
> > error code: -1.*
> >
> > *12/10/2014 00:35:18 ANS1228E Sending of object
> > 'PENTANAPAWS8VMD\SystemState\NULL\System State\SystemState' failed.*
> >
> > *12/10/2014 00:35:18 ANS5283E The operation was unsuccessful.*
> >
> >
> >
> > *12/10/2014 00:36:24 ANS1512E Scheduled event 'ADMINSYSTEMS' failed.
> > Return code = 12.*
> >
> > *12/10/2014 23:47:19 ANS5250E An unexpected error was encountered.*
> >
> > * TSM function name : BaStartSnapshot*
> >
> > * TSM function : failed to start the snapshot*
> >
> > * TSM return code : -1*
> >
> > * TSM file : ..\..\common\ba\backsnap.cpp (6730)*
> >
> > *12/10/2014 23:47:20 ANS5283E The operation was unsuccessful.*
> >
> > *12/10/2014 23:47:20 ANS1327W The snapshot operation for
> > 'PENTANAPAWS8VMD\SystemState\NULL\System State\SystemState' failed with
> > error code: -1.*
> >
> > *12/10/2014 23:47:21 ANS1228E Sending of object
> > 'PENTANAPAWS8VMD\SystemState\NULL\System State\SystemState' failed.*
> >
> > *12/10/2014 23:47:21 ANS5283E The operation was unsuccessful.*
> >
> >
> >
> > *12/10/2014 23:47:56 ANS1512E Scheduled event 'ADMINSYSTEMS' failed.
> > Return code = 12.*
> >
> >
> > --
> > *Zoltan Forray*
> > TSM Software & Hardware Administrator
> > BigBro / Hobbit / Xymon Administrator
> > Virginia Commonwealth University
> > UCC/Office of Technology Services
> > zforray AT vcu DOT edu - 804-828-4807
> > Don't be a phishing victim - VCU and other reputable organizations will
> > never use email to request that you reply with your password, social
> > security number or confidential personal information. For more details
> > visit http://infosecurity.vcu.edu/phishing.html
> >
>
--
*Zoltan Forray*
TSM Software & Hardware Administrator
BigBro / Hobbit / Xymon Administrator
Virginia Commonwealth University
UCC/Office of Technology Services
zforray AT vcu DOT edu - 804-828-4807
Don't be a phishing victim - VCU and other reputable organizations will
never use email to request that you reply with your password, social
security number or confidential personal information. For more details
visit http://infosecurity.vcu.edu/phishing.html
|
