ADSM-L

[ADSM-L] TSM BA installer rant

2014-07-04 07:57:20
Subject: [ADSM-L] TSM BA installer rant
From: Hans Christian Riksheim <bullhcr AT GMAIL DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Fri, 4 Jul 2014 13:55:29 +0200
As many has experienced the 7.1 BA client for Windows not only requires a
reboot, it will in the middle of the install reboot right into your face
without any warning or prompt. On top of this it will do so despite you
telling it not to. The same goes for the TDP SQL client btw.

Cause is some C++ Windows things that must be installed for the GUI to work.

For the BA client there is a warning in the Info Center on this. For the
TDP it is not so clear, that crucial information is hidden in a technote.
IBM therefore thinks they are not to blame but in practise a lot of users
fall in that trap and breach their SLAs all over the place. With a GUI one
has certain expectations on how it should behave and if no unprompted
reboot happened in earlier versions why should it happen now?

My opinion on this:

   1. IBM should set as a design principle that no customer server should
   ever need a reboot when installing, upgrading or removing TSM software.
   2. There should be no exceptions, but if there are at least make the
   installer prompt a warning so that the user can delay the reboot until
   service hours.
   3. Software versions that will reboot a server without warning should be
   immediately removed from PA and other repositories until they are fixed.


Regards,

Hans Chr. Riksheim

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