I think Windows 7 is a 64-bit operating system.

Jim

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Thomas Denier
Sent: Tuesday, November 19, 2013 1:20 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: [ADSM-L] Windows installer error

I just had Windows 7 installed on my workstation, which was previously running 
Windows XP. The installation process did not preserver the TSM client software 
I had installed under Windows XP. Attempts to install the client software under 
Windows 7 fail with the following message:

The operating system is not adequate for running IBM Tivoli Storage Manager 
Client.

When the failure occurs I am offered the opportunity to view the installer log, 
which contains the following message:

Error 2732: Directory Manager not initialized.

I have been assured that I have administrative rights for the workstation, and 
I was able to install and use the viewer component of TSMManager and the Google 
Chrome browser earlier today. The error occurs regardless of whether I specify 
'Open' or 'Run as administrator' when I start the installation. The error 
occurs for the 6.2.1.0 6.2.2.0, and 6.2.4.0 levels of the 32 bit client. 
Removing the folder used for files created by unpacking the distribution file 
does not help.
Rebooting does not help.

I would welcome any suggestions for resolving this problem.

Thomas Denier
Thomas Jefferson University Hospital

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