Hi -
I read the thread and will ask for help. I do not work in this area, but I
am doing my best to get this issue escalated so it does not persist. Angela
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Angela Robertson
IBM Software Group
Durham, NC 27703
aprobert AT us.ibm DOT com
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"ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu> wrote on 10/29/2013
07:28:10 PM:
> "Prather, Wanda" <Wanda.Prather AT ICFI DOT COM>
> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
>
> 10/29/2013 07:28 PM
>
> Please respond to
> "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
>
> To
>
> ADSM-L AT vm.marist DOT edu,
>
> cc
>
> Subject
>
> Re: [ADSM-L] IBM Support Portal Search
>
> Sergio,
> I'm so glad to hear I'm not the only one who finds this incredibly
annoying.
> It's a bogus message - any time you do a complex search (i.e., more
> than 2 keywords) the search times out and you get the "search
> temporarily unavailable" message.
> Do a simpler search, it will work. (Not that you get what you need,
> of course.)
>
> Actually there IS a way to contact the portal administrator. You'll
> just be sorry if you do, it's a waste of time.
> I did, and complained about the problem.
> Got back the response "there isn't any problem, it's up".
> (Well, yeah, depending on what you search for.)
>
> So I explained the problem again, told them I would send a screen
> shot of the message.
> They told me "we can't accept a screen shot, send it to this address
> instead......xxxxxxx".
> I sent it to that address, they told me "we don't support that site".
> And so it continued downhill.
>
> What we need is a name.
> Of a human.
> Next year at PULSE, would someone please track down a human who has
> some responsibility for customer service and post it back here?
> We need to be able to take these complaints somewhere rather than an
> anonymous link with no accountability.
>
> Thanks
> Wanda
>
> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On
> Behalf Of Sergio O. Fuentes
> Sent: Tuesday, October 29, 2013 1:56 PM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: [ADSM-L] IBM Support Portal Search
>
> Is it me, or is anyone else running into this issue:
>
> 9 out of 10 times I try and do a search (with or without my IBM ID)
> on the support portal search page, I get a "Search is temporarily
unavailable"
> error message. This is really really frustrating and the only way
> I've found to clear the error is to purge my browser of ALL IBM
> cookies. I'm not even sure if that actually works all the time. I
> remember being irritated at some point when that didn't work either.
>
> Now there's a link on the portal page that says that the portal is
> getting a new lookŠ great.. how about working on the functionality.
>
> I'm not even sure how I would get a complaint across to IBM about
> the portal messages. There's no way direct way to contact IBM's
> portal administrators with any issues and errors. Any thoughts,
> corrective actions?
>
> This happens on any number of browsers. I mainly use Firefox on Mac
> (but I get similar errors with other browsers on other platforms).
>
> Sergio
> U. of Maryland
>
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