Hello community members,
I read the following post this morning and wanted to let you know that I
have read all of the postings on this topic. Your comments are being passed
along so know that your voices are being heard.
Like everyone on the immediate team, I was surprised by the broken links.
The team is working to resolve the issue ASAP and I will do whatever
possible to help. As someone who writes some of the information that you
use, know that your comments are valued and appreciated.
Again, every post that is made on this topic is something I am passing
along so future changes do not result in the same set of problems. Angela
----------------------------------------------------------------
Angela Robertson
IBM Software Group, Tivoli Software
Durham, NC 27703
aprobert AT us.ibm DOT com
----------------------------------------------------------------
“We are what we repeatedly do. Excellence, then, is not an act, but a
habit.” - Aristotle
"ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu> wrote on 04/19/2013
03:24:56 AM:
> Wojciech Zukowski <wojciechz AT GMAIL DOT COM>
> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
>
> 04/19/2013 03:24 AM
>
> Please respond to
> "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
>
> To
>
> ADSM-L AT vm.marist DOT edu,
>
> cc
>
> Subject
>
> Re: [ADSM-L] OK, who moved the TSM manuals? (again....) I have
> customers to support...
>
> IBM always changes www without taking care about customers.
> doesn't matter if it is TSM or AIX. Making bookmarks makes no sense -
> they live for 6-8 months.
>
> brgds
> Wojtek
>
> --
> Wojciech Zukowski
> Senior Systems Engineer
> www.lhsystems.com
>
>
> W dniu 2013-04-19 02:15, Prather, Wanda pisze:
> > Dave,
> > I really appreciate your response and your continued support of
> the TSM community.
> > Thank you.
> >
> > I will contact Claire Byrne.
> > This was a very inappropriate action to take.
> > If they weren't ready to update the links from the support site,
> they shouldn't have moved the documentation.
> >
> > One of the biggest selling points Commvault has against TSM that I
> constantly hear and have to fight against EVERY WEEK is that "TSM is
> too complicated".
> > And it is.
> > I have difficulty getting my customers to use the Tivoli support
> pages at all, and this is one of the reasons why. Information is
> moved and removed inappropriately and on a whim, without regard to
> customer needs.
> >
> > Wanda
> >
> >
> >
> >
> >
> > -----Original Message-----
> > From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On
> Behalf Of Dave Canan
> > Sent: Thursday, April 18, 2013 4:14 PM
> > To: ADSM-L AT VM.MARIST DOT EDU
> > Subject: Re: [ADSM-L] OK, who moved the TSM manuals? (again....) I
> have customers to support...
> >
> > Here is the reply I got from Information Development.
> >
> > ==============
> >
> > We're very sorry for the inconvenience that the site change has
> caused. The Tivoli Documentation Central site was moved to new
> infrastructure, and redirects were not possible.
> >
> > If you have a bookmark for the former Tivoli Documentation Central
> site, you will need to update it. So if you have this link:
> > http://www.ibm.com/developerworks/wikis/display/tivolidoccentral/Home
> > Please use one of the following links instead:
> > ibm.com/tivoli/documentation
> > http://www.ibm.com/developerworks/community/wikis/home/wiki/
> Tivoli%20Documentation%20Central
> >
> > If you have bookmarks for product specific sites within Tivoli
> Documentation Central, you can find the new links by looking for the
> products you need at ibm.com/tivoli/documentation
> >
> > For example, the Tivoli Storage Manager page moved from this location:
> > http://www.ibm.com/developerworks/wikis/display/tivolidoccentral/
> Tivoli+Storage+Manager
> > To this location:
> > http://www.ibm.com/developerworks/community/wikis/home/wiki/
> Tivoli%20Documentation%20Central/page/Tivoli%20Storage%20Manager
> >
> > The following link might be helpful to find any Tivoli storage product:
> > http://www.ibm.com/developerworks/community/wikis/home/wiki/
> Tivoli%20Documentation%20Central/page/S
> >
> > If anyone has problems finding what you need, you can post a
> comment to any page in Tivoli Documentation Central. (To comment,
> you need to sign in, which requires using your existing IBM ID, or
> registering a new IBM ID with
> > developerWorks.)
> >
> > If you have questions regarding this Wanda, you can send an email
> to Clare Byrne at:
> >
> > byrnec AT us DOT ibm DOT com
> >
> > She also mentioned that they are working on getting the link in
> the support site updated.
> >
> >
> > Dave Canan
> > IBM Advanced Technical Skills
> >
> >
> >
> > On Wed, Apr 17, 2013 at 10:42 PM, Dave Canan <ddcanan AT gmail DOT com>
> > wrote:
> >
> >> Wanda, for now use the following link to access all the info centers
> >> for all the TSM releases. I will talk to a developer in the morning to
> >> see what has happened here.
> >>
> >>
> >> https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki
> >> /Tivoli%20Documentation%20Central/page/Tivoli%20Storage%20Manager
> >>
> >>
> >> Dave Canan
> >> IBM Advanced Technical Skills
> >> ddcananATus.ibm.com
> >>
> >>
> >> On Wed, Apr 17, 2013 at 8:58 PM, Prather, Wanda
> <Wanda.Prather AT icfi DOT com>wrote:
> >>
> >>> I had a link to TSM infoCenter Central.
> >>> Now it brings up a perfectly useless TSM Developerworks Public Wiki
page.
> >>> https://www.ibm.com/developerworks/community/wikis/home?lang=en
> >>>
> >>> If you scroll down that page and click on Tivoli Storage Manager,
> >>> then click the link to > Documentation Central, it loops back to the
> >>> top of the same page.
> >>>
> >>> If you go to the TSM support page
> >>>
> >>> http://www-947.ibm.com/support/entry/portal/Overview/Software/Tivoli/
> >>> Tivoli_Storage_Manager and click the link for Product documentation,
> >>> it takes you to the same crap.
> >>>
> >>> If you click the Documentation tab,
> >>> that also takes you to the same crap.
> >>>
> >>> Does someone have the name of a human we can contact and tell them to
> >>> a) put the infocenter links back where they were, and then b) leave
> >>> the manual links alone?
> >>> I don't' want to be in "developer works wiki". I want clean access
> >>> to manuals.
> >>>
> >>> I don't understand why IBM thinks it's ok to play with this
> >>> information, which is all that's happening here (again. and again.)
> >>> I have customers to support, and I don't have time for this.
> >>>
> >>> Wanda Prather
> >>> Tivoli Storage Manager Consultant
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> Wanda Prather | Senior Technical Specialist |
> >>> Wanda.Prather AT icfi DOT com | www.icfi.com ICF International | 401 E.
> >>> Pratt St, Suite 2214, Baltimore, MD 21202 |
> >>> 410.539.1135 (o)
> >>>
> >>
>
|
