IBM always changes www without taking care about customers.
doesn't matter if it is TSM or AIX. Making bookmarks makes no sense -
they live for 6-8 months.

brgds
Wojtek

--
Wojciech Zukowski
Senior Systems Engineer
www.lhsystems.com


W dniu 2013-04-19 02:15, Prather, Wanda pisze:

Dave,
I really appreciate your response and your continued support of the TSM 
community.
Thank you.

I will contact Claire Byrne.
This was a very inappropriate action to take.
If they weren't ready to update the links from the support site, they shouldn't 
have moved the documentation.

One of the biggest selling points Commvault has against TSM that I constantly hear and 
have to fight against EVERY WEEK is that "TSM is too complicated".
And it is.
I have difficulty getting my customers to use the Tivoli support pages at all, 
and this is one of the reasons why.  Information is moved and removed 
inappropriately and on a whim, without regard to customer needs.

Wanda





-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Dave Canan
Sent: Thursday, April 18, 2013 4:14 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] OK, who moved the TSM manuals? (again....) I have 
customers to support...

Here is the reply I got from Information Development.

==============

We're very sorry for the inconvenience that the site change has caused. The 
Tivoli Documentation Central site was moved to new infrastructure, and 
redirects were not possible.

If you have a bookmark for the former Tivoli Documentation Central site, you 
will need to update it. So if you have this link:
http://www.ibm.com/developerworks/wikis/display/tivolidoccentral/Home
Please use one of the following links instead:
ibm.com/tivoli/documentation
http://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Documentation%20Central

If you have bookmarks for product specific sites within Tivoli Documentation 
Central, you can find the new links by looking for the products you need at 
ibm.com/tivoli/documentation

For example, the Tivoli Storage Manager page moved from this location:
http://www.ibm.com/developerworks/wikis/display/tivolidoccentral/Tivoli+Storage+Manager
To this location:
http://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Documentation%20Central/page/Tivoli%20Storage%20Manager

The following link might be helpful to find any Tivoli storage product:
http://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Documentation%20Central/page/S

If anyone has problems finding what you need, you can post a comment to any 
page in Tivoli Documentation Central.  (To comment, you need to sign in, which 
requires using your existing IBM ID, or registering a new IBM ID with
developerWorks.)

If you have questions regarding this Wanda, you can send an email to Clare 
Byrne at:

byrnec AT us DOT ibm DOT com

She also mentioned that they are working on getting the link in the support 
site updated.


Dave Canan
IBM Advanced Technical Skills



On Wed, Apr 17, 2013 at 10:42 PM, Dave Canan <ddcanan AT gmail DOT com> wrote:

Wanda, for now use the following link to access all the info centers
for all the TSM releases. I will talk to a developer in the morning to
see what has happened here.


https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki
/Tivoli%20Documentation%20Central/page/Tivoli%20Storage%20Manager


Dave Canan
IBM Advanced Technical Skills
ddcananATus.ibm.com


On Wed, Apr 17, 2013 at 8:58 PM, Prather, Wanda <Wanda.Prather AT icfi DOT 
com>wrote:

I had a link to TSM infoCenter Central.
Now it brings up a perfectly useless TSM Developerworks Public Wiki page.
https://www.ibm.com/developerworks/community/wikis/home?lang=en

If you scroll down that page and click on Tivoli Storage Manager,
then click the link to  > Documentation Central, it loops back to the
top of the same page.

If you go to the TSM support page

http://www-947.ibm.com/support/entry/portal/Overview/Software/Tivoli/
Tivoli_Storage_Manager and click the link for Product documentation,
it takes you to the same crap.

If you click the Documentation tab,
that also takes you to the same crap.

Does someone have the name of a human we can contact and tell them to
a) put the infocenter links back where they were, and then b) leave
the manual links alone?
I don't' want to be in "developer works wiki".  I want clean access
to manuals.

I don't understand why IBM thinks it's ok to play with this
information, which is all that's happening here (again.  and again.)
I have customers to support, and I don't have time for this.

Wanda Prather
Tivoli Storage Manager Consultant





Wanda Prather  |  Senior Technical Specialist  |
Wanda.Prather AT icfi DOT com | www.icfi.com ICF International  | 401 E.
Pratt St, Suite 2214, Baltimore, MD 21202 |
410.539.1135 (o)