Thanks for the response, Andy.
I have already talked to them about the VSS hotfixes. Supposedly they are
installed. How can we tell?
Unfortunately, they installed 6.4 without talking to me, first. In fact,
they installed 6.3 without talking to me and until the Christmas holiday
break, they were on a 5.5 TSM server, which I told them was NOT a supported
combination, thus the move. Now they are screwed, again, since they can't
downlevel to 6.3 (it took 2-weeks to backup this server to a V6 TSM server
due to 10TB and 20M objects, so we can't afford to do this, again!).
As for VSS vs LVSA, my understand was that 6.4 only supported VSS.
When we do the "vssadmin list writers", There are 3-writers in "Failed
State (10)", "FSRM", "System Writer" and "WMI Writer". Could these be
causing the problem (I know nothing about VSS).
On Tue, Jan 8, 2013 at 11:26 AM, Andrew Raibeck <storman AT us.ibm DOT com>
wrote:
> Hi Zoltan,
>
> You should be aware that Windows 2003 is not supported with TSM 6.4. TSM
> 6.3 is the last client version that will support Windows 2003.
>
> As to why the snapshot has issues, I do not know. Are you using the LVSA or
> VSS? VSS is recommended. (I'm speaking, of course, about using this with
> the TSM 6.3 client). For VSS, the Windows client requirements web page
> cites a couple of pre-requisite hotfix roll-up packages that you should
> install, 934016 and 940349.
>
> Best regards,
>
> Andy Raibeck
> IBM Software Group
> Tivoli Storage Manager Client Product Development
> Level 3 Team Lead
> Internal Notes e-mail: Andrew Raibeck/Hartford/IBM@IBMUS
> Internet e-mail: storman AT us.ibm DOT com
>
> IBM Tivoli Storage Manager support web page:
>
> http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Manager
>
> "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu> wrote on 2013-01-08
> 11:00:00:
>
> > From: Zoltan Forray <zforray AT VCU DOT EDU>
> > To: ADSM-L AT vm.marist DOT edu,
> > Date: 2013-01-08 11:14
> > Subject: Diagnosing "ANS1377W: The client was unable to obtain a
> > snapshot of 'volname'. The operation will continue without snapshot
> support."
> > Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
> >
> > Can someone help me figure out why one of my nodes keeps generating these
> > errors and how to diagnose/fix whatever is going on.
> >
> > ANS1377W: The client was unable to obtain a snapshot of 'volname'. The
> > operation will continue without snapshot support.
> >
> > This is a W2K3 server. Upgraded the client to 6.4, which seemed to
> > resolve a lot if not all of the issues we were having with journal
> backups
> > on this server. We have OFS installed, which I figure is the cause of
> > these errors since the files that generate these errors are usually
> open/in
> > use.
> >
> > Nothing in dsmerror/dsmsched log files to give me more to go on. Earlier
> > when we had "can access these files" errors, it was caused by the AV
> > program blocking them. Once they were removed, those errors stopped.
> >
> > --
> > *Zoltan Forray*
> > TSM Software & Hardware Administrator
> > Virginia Commonwealth University
> > UCC/Office of Technology Services
> > zforray AT vcu DOT edu - 804-828-4807
> > Don't be a phishing victim - VCU and other reputable organizations will
> > never use email to request that you reply with your password, social
> > security number or confidential personal information. For more details
> > visit http://infosecurity.vcu.edu/phishing.html
> >
>
--
*Zoltan Forray*
TSM Software & Hardware Administrator
Virginia Commonwealth University
UCC/Office of Technology Services
zforray AT vcu DOT edu - 804-828-4807
Don't be a phishing victim - VCU and other reputable organizations will
never use email to request that you reply with your password, social
security number or confidential personal information. For more details
visit http://infosecurity.vcu.edu/phishing.html
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