Before logging a call I thought I would see if anyone else has seen this
issue?

 

System details:

TSM Server 5.5..5.2, two replicating Data Domain DD880's. 

Backup data and TSM DB's are replicated from production data center to
DR site.

Cold stand-by TSM servers are recovered using replicated DB backups.

 

Issue:

During disaster recovery restore testing client files fail to restore
due to a mount failed/access denied issue on the virtual volume (file
device). 

 

ANR9999D Thread<44> issued message 9999 from:

ANR8501E System return code 6 received opening volume

\\192.168.135.4\BACKUP\TSM\F4\000186DD.BFS with file name

\\192.168.135.4\BACKUP\TSM\F4\000186dd.bfs

ANR1401W Mount request denied for volume

\\192.168.135.4\BACKUP\TSM\F4\000186DD.BFS - mount failed.

ANR9999D_1663301079 (pspvrfio.c:285) Thread<44>: Open error on file

\\192.168.135.4\BACKUP\TSM\F4\000186dd.bfs with LastError(5): Access is

denied.

 

I have noticed that it only appears to be an issue with accessing
volumes that are in a state of "filling".

 

The restore mounts other "full" and "DB" volumes with no problems.

 

The TSM servers in production and DR use a local admin account (windows)
to run the TSM Server service, and the account is duplicated on the
DD880's with admin rights.

 

Thanks....

 

~Rick

Jacksonville,FL.