ADSM-L

Re: [ADSM-L] checkout libvol on 3584 - says slots are full

2011-08-31 09:08:49
Subject: Re: [ADSM-L] checkout libvol on 3584 - says slots are full
From: Richard Rhodes <rrhodes AT FIRSTENERGYCORP DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Wed, 31 Aug 2011 09:01:32 -0400
We figured out what was wrong, but no idea why/how.

The 3584 is running with virtualization, so the logical lib has virtual
I/O slots.  These virtual I/O slots were full and prevented the checkout
from working.

Previously in trying to figure out this problem  I had found a doc on
IBM's web site that talked about full virtual I/O slots and that the
solution was to run a checkin.  At that time we didn't know the virtual
slots were full, but I ran throught the  procedure and ran a checkin -
nothing came in (first a private checkin, then a scratch checkin).  The
problem persisted so I figured the virtual slots were empty.  I had tried
many things: multiple checkout/checkin cmds with various parms, running an
inventory, bouncing the library manager tsm instance . . . nothing worked.

Another team member took a "q libvol" and compared it against the volumes
the Specialist GUI said the library had.  There was a discrepancy - the
lib had vols that tsm didn't know about.  She saw that the element
addresses of these volumes were of the virtual I/O slots (from logical lib
details).  TSM did not know about these tapes and could not  check them
in.  It's like they were in a limbo/stranded state of some kind.  She used
the Specialist gui to remove the tapes from lib.  After this the checkout
we were trying to perform worked as expected.

This was very strange.

Rick



From:   "Baker, Jane" <Jane.Baker AT CLARKS DOT COM>
To:     ADSM-L AT VM.MARIST DOT EDU
Date:   08/26/2011 08:40 AM
Subject:        Re: checkout libvol on 3584 - says slots are full
Sent by:        "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>



Hiya -

Is the cover to the i/o station clicked shut, maybe it thinks this is
open?

Or library could have gone out of sync with TSM.  We've had this
recently.

We fixed it by:

Shutdown TSM servers (library manager & client).
Force inventory on library in question by opening and shutting door,
rescans barcodes.
Startup TSM library manager, then library client.
Run audit library on all virtual libraries in question.

This then worked ok for us, but might be worth checking the i/o station
door is clicked shut!

Hope you get it fixed, sounds like an annoying one!

Jane.



-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT vm.marist DOT edu] On Behalf Of
Richard Rhodes
Sent: 25 August 2011 18:57
To: ADSM-L AT vm.marist DOT edu
Subject: Re: [ADSM-L] checkout libvol on 3584 - says slots are full

tried that a bunch of times.  This is so frustrating!

oh well . . . .

Rick




From:   Ben Bullock <BBullock AT BCIDAHO DOT COM>
To:     ADSM-L AT VM.MARIST DOT EDU
Date:   08/25/2011 01:49 PM
Subject:        Re: checkout libvol on 3584 - says slots are full
Sent by:        "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>



Could be the sensor for the IO slot still thinks the door is open. Might
try opening it and closing it to see if it clears.

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Richard Rhodes
Sent: Thursday, August 25, 2011 10:36 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: [ADSM-L] checkout libvol on 3584 - says slots are full

I'm trying to checkout of a 3584 a bunch of tapes. THe 3584 has one
logical library.

I'm issuing cmd:

 checkout libvol 3584go J04432 remove=bulk checklabel=no
   (origionally had vollist=a,b,c,etc)

It's failing with q request:

 ANR8352I Requests outstanding:
 ANR8387I 026: All entry/exit ports of library 3584GO are full or
inaccessible.
 Empty the entry/exit ports, close the entry/exit port door, and make
the ports accessible.

Anything I try doesn't change this, other than canceling the request.

The door cap slots are empty.
I ran a "checkin libvol 3584go search=yes status=scratch label=barcode"
and it find no volumes to checkin, so the virtual slots are empty also.

I'm stumped . . . cap door slots are empty and there isn't anything in
the virtual cap slots.

Any help is appreciated!

Rick


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