Andy I sent you the log as requested. Thank you!


~Rick


-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Andrew Raibeck
Sent: Monday, January 31, 2011 4:33 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] Win64 2008: tsmutil164.dll and dsmntapi64.dll not
found

Rick,

Rick,

Glad to hear that you were able to isolate this further to that
particular
machine.

If you want to try one more thing, uninstall the TSM client on the
problem
machine (where it puts the files in SysWOW64), then re-run the installer
like this:

setup /v"/l*v setup.log"

Notes:

- Use the copy of the install package you downloaded from the ftp site
(the
one you used is fine).

- The "setup" command above refers to the setup.exe program for the TSM
client (as opposed to running msiexec or just launching the msi file
directly).

- email me the resulting setup.log file (to the storman address in my
sig).
If I can find anything in there that points to a possible answer, I'll
let
you know. Otherwise yes, the server team would have to take a closer
look.

Best regards,

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Product Development
Level 3 Team Lead
Internal Notes e-mail: Andrew Raibeck/Hartford/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

IBM Tivoli Storage Manager support web page:
http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_
Storage_Manager

"ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu> wrote on 2011-01-31
16:27:05:

> From: Rick Adamson <RickAdamson AT WINN-DIXIE DOT COM>
> To: ADSM-L AT vm.marist DOT edu
> Date: 2011-01-31 16:28
> Subject: Re: Win64 2008: tsmutil164.dll and dsmntapi64.dll not found
> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
>
> After standing up a new guest from the same VM template and having no
> issues with the TSM client install I had a discussion with the server
> owner I found that this particular server gave her the same issues
when
> she installed her application (PeopleSoft). Obviously it's an
operating
> system issue so I have sent it back to the server team to either solve
> the issue or rebuild it.
>
> Thanks for the all the help.
>
>
> ~Rick
>
>
> -----Original Message-----
> From: Rick Adamson
> Sent: Monday, January 31, 2011 1:47 PM
> To: 'ADSM: Dist Stor Manager'
> Subject: RE: [ADSM-L] Win64 2008: tsmutil164.dll and dsmntapi64.dll
not
> found
>
> Andy,
>  Same results. But it appears that I am using a different site for my
> client updates:
>
ftp://service.software.ibm.com/storage/tivoli-storage-management/patches
> /client/v5r5/Windows/x64/v552
>
> Downloaded the client directly to the host, expanded the package, and
> installed.
> Files in same sysWOW64 location and same error messages.
>
> I am now standing up a new VM guest from the same template to see if
it
> also incurs the issue.
>
>
> ~Rick
>
>
> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf
Of
> Andrew Raibeck
> Sent: Monday, January 31, 2011 12:47 PM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: Re: [ADSM-L] Win64 2008: tsmutil164.dll and dsmntapi64.dll
not
> found
>
> Rick,
>
> In addition to my other post that suggests doing a fresh install from
a
> newly downloaded install image.... Can you help me understand exactly
> what
> this is?
>
> > Start>Run> \\servername\clientfileshare
>
> After you enter that, what happens? This looks like it would open up a
> window displaying the contents of that shared directory. Is that the
> directory that contains setup.exe and the installer .msi file? Or do
you
> have to navigate to some other directory? How exactly is the installer
> launched (are you running a .bat or .cmd file, or are you
> double-clicking
> "setup.exe", or double-clicking the .msi file?
>
> The install location should not matter; I only asked if dsmc.exe winds
> up
> in the "C:\Program Files" or "C:\Program Files (x86)" directory to see
> if
> the entire install process thinks it is installing a 32-bit image.
>
> Best regards,
>
> Andy Raibeck
> IBM Software Group
> Tivoli Storage Manager Client Product Development
> Level 3 Team Lead
> Internal Notes e-mail: Andrew Raibeck/Hartford/IBM@IBMUS
> Internet e-mail: storman AT us.ibm DOT com
>
> IBM Tivoli Storage Manager support web page:
>
http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_
> Storage_Manager
>
> "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu> wrote on 2011-01-31
> 11:21:49:
>
> > From: Rick Adamson <RickAdamson AT WINN-DIXIE DOT COM>
> > To: ADSM-L AT vm.marist DOT edu
> > Date: 2011-01-31 11:23
> > Subject: Re: Win64 2008: tsmutil164.dll and dsmntapi64.dll not found
> > Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
> >
> > Andy,
> > My client install files are on another server using a Windows share.
I
> > log into the Win2008 (x64 SP2)virtual guest as a domain
administrator
> > and perform these steps:
> > Start>Run> \\servername\clientfileshare
> > Select English for the language
> > The installer comes up, agree to the EULA
> > Our clients are not installed in the default dir, instead they go to
> > %systemdrive%/adsm (c:\adsm)
> > The client install completes without noticeable issue.
> > Go to the command prompt, right click and select "run as
> administrator"
> > Change to the baclient dir and attempt to run:
> >    Dsmcutil inst /name:'Service Name' /node:nodename /pass:password
> > /auto:y
> >
> > This is when I get the error described below which led me to
> > investigate. Results; the registry is looking for the tsmutil164.dll
> in
> > the system32 directory but it is actually in the sysWOW64 directory.
> > Same issue when trying to open the TSM-GUI but the file name is
> > dsmntapi64.dll in that instance.
> >
> > Thus far I have found nothing in any of the usual TSM log files and
> know
> > that we are using this client version on other 2008 servers.
> >
> > The VMware admin claims there are no policies, etc. that are applied
> by
> > him, or modifications to the template that he is using to stand up
> these
> > virtual guests.
> >
> > Appreciate your feedback.
> >
> > ~Rick
> >
> >
> > -----Original Message-----
> > From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On
Behalf
> Of
> > Andrew Raibeck
> > Sent: Monday, January 31, 2011 9:29 AM
> > To: ADSM-L AT VM.MARIST DOT EDU
> > Subject: Re: [ADSM-L] Win64 2008: tsmutil164.dll and dsmntapi64.dll
> not
> > found
> >
> > Rick,
> >
> > Did the TSM executables (dsmc.exe, dsmcutil.exe, etc.) install to
> > "C:\Program Files"? Or did they wind up in the "C:\Program Files
> (x86)"
> > directory? Or did you choose a different install location?
> >
> > Because this is a 64-bit program, the DLLs should have gone to
> > C:\Windows
> > \system32.
> >
> > I tried this on a VMware install of Windows 2008 Server, x64 SP2.
Even
> > when
> > I used the command prompt in 32-bit mode
> (C:\Windows\SysWOW64\cmd.exe),
> > running the installer yielded the files in all the right places.
> >
> > I have no idea how this could have happened, but I would have to
think
> > it
> > is somehow unique to how the install was performed. It would be
> helpful
> > if
> > you would provide a finely detailed, blow-by-blow description of how
> you
> > performed the TSM client install, starting with, "I logged on as a
> local
> > administrator", and providing all the detail like, "then I
> right-clicked
> > on
> > the Start button, chose "Open Windows Explorer" or "I pressed
> > <WINDOWS>-R
> > to bring up the Run dialog and typed xxxxx", and so on and so forth.
> For
> > this issue, the details may be critical to running down how this
> > happened.
> >
> > Best regards,
> >
> > Andy Raibeck
> > IBM Software Group
> > Tivoli Storage Manager Client Product Development
> > Level 3 Team Lead
> > Internal Notes e-mail: Andrew Raibeck/Hartford/IBM@IBMUS
> > Internet e-mail: storman AT us.ibm DOT com
> >
> > IBM Tivoli Storage Manager support web page:
> >
>
http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_
> > Storage_Manager
> >
> > "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu> wrote on 2011-01-28
> > 11:21:13:
> >
> > > From: Rick Adamson <RickAdamson AT WINN-DIXIE DOT COM>
> > > To: ADSM-L AT vm.marist DOT edu
> > > Date: 2011-01-28 11:23
> > > Subject: Win64 2008: tsmutil164.dll and dsmntapi64.dll not found
> > > Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
> > >
> > > Details: Windows 2008 64bit SP2, client versions 5.5.2.12 and
> 5.5.3.1
> > > (both x64).
> > >
> > >
> > >
> > > This is a new VM guest and after installing the 5.5.2.12 client
> which
> > > went fine,  attempting to install the scheduler service I get the
> > > following error:
> > >
> > >
> > >
> > > "This application has failed to start because TSMUTIL164.dll was
not
> > > found. Reinstalling the application may fix this problem."
> > >
> > >
> > >
> > > A reinstall did not help so I tried a newer client (version
> 5.5.3.1),
> > > same issue. Searching found no reference at IBM and Google showed
> one
> > > hit (in this forum with no solution).
> > >
> > >
> > >
> > > I then tried to open the GUI and received the same error message
> > > referencing the dsmntapi64.dll
> > >
> > >
> > >
> > > The application event log has an error:
> > >
> > > "Faulting application dsmcutil.exe, version 5.5.3.1, time stamp
> > > 0x4ca9895e, faulting module TSMUTIL164.dll, version
6.0.6002.18005,
> > time
> > > stamp 0x49e0421d, exception code 0xc0000135, fault offset
> > > 0x00000000000b8fb8, process id 0x6c0, application start time
> > > 0x01cbbf053c1d2efb."
> > >
> > >
> > >
> > >
> > >
> > > Searching the registry reveals that it is looking for the files in
> the
> > > system32 folder and I actually found them in the sysWOW64 folder.
> > >
> > >
> > >
> > > Copying them over to the system32 folder does at least let me open
> the
> > > GUI but did not give a warm & fuzzy, so I thought I would ask has
> > anyone
> > > else seen this issue. If so, were you able to determine the cause?
> > >
> > >
> > >
> > > I know it would be preferred to move to a 6.2.x.x client but our
> > servers
> > > are currently at level 5.4.5.2 which is a support issue.
> > >
> > >
> > >
> > > Thank in advance for any feedback you can provide.
> > >
> > >
> > >
> > > Rick Adamson
> > >
> > > Jacksonville, FL
> > >
> > >