You could also try temporarily switching the client to Polling mode, see if 
that works.


-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Timothy Hughes
Sent: Tuesday, November 09, 2010 3:09 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] Linux backup won't run

David Thanks for your response,

I was told though there is no firewall however, I will look at the
Webports option to try.

btw- I forget to mention we can do manual backups


Tim

On 11/9/2010 2:44 PM, David E Ehresman wrote:
> TSM is trying to contact the server on port 4325
>
> 11/08/10 00:02:13 ANR2716E Schedule prompter was not able to contact
> client
> svbser1 using type 1 (xx.xx.xx 4325. (SESSION: 2865)
>
> I've seen this when a firewall was active between TSM and the client.
> It that case you need to use a WEBPorts option in the client so there is
> a fixed port being used and then open that port in the firewall.
>
>>>> Timothy Hughes<Timothy.Hughes AT OIT.STATE.NJ DOT US>  11/9/2010 2:27 PM
>>>>
> Hi All,
>
> We have a linux client (5.5.2.7) that was currently backing up that
> has
> stopped for some reason, when I start the cad it looks like its ready
> to
> backup however it misses its backup each night. Has anyone else had
> similar issues with a linux backup
>
> [root@svbser1]# tail dsmsched.log
>
> 11/09/2010 11:13:18 Next operation scheduled:
> 11/09/2010 11:13:18
> ------------------------------------------------------------
> 11/09/2010 11:13:18 Schedule Name: MIDNIGHT
> 11/09/2010 11:13:18 Action: Incremental
> 11/09/2010 11:13:18 Objects:
> 11/09/2010 11:13:18 Options:
> 11/09/2010 11:13:18 Server Window Start: 00:00:01 on 11/10/2010
> 11/09/2010 11:13:18
> ------------------------------------------------------------
> 11/09/2010 11:13:18 Scheduler has been stopped.
>
> nothing in the dsmerror.log that would show the cause
>
>
> [root@svbser1]# tail dsmerror.log
> 11/05/2010 09:47:24 ANS1141W Unknown command - ls
> 11/05/2010 14:57:50 ANS1141W Unknown command - exit
> 11/05/2010 14:57:52 ANS1141W Unknown command - \quit
> 11/05/2010 14:57:53 ANS1141W Unknown command - exit
>
>
> Nothing in the dsmsched.log it just shows it ready for the next backup
> but it never backs up
>
> tail -100 dsmsched.log
>
> 11/04/2010 09:05:14 --- SCHEDULEREC QUERY BEGIN
> 11/04/2010 09:05:14 --- SCHEDULEREC QUERY END
> 11/04/2010 09:05:14 Next operation scheduled:
> 11/04/2010 09:05:14
> ------------------------------------------------------------
> 11/04/2010 09:05:14 Schedule Name: MIDNIGHT
> 11/04/2010 09:05:14 Action: Incremental
> 11/04/2010 09:05:14 Objects:
> 11/04/2010 09:05:14 Options:
> 11/04/2010 09:05:14 Server Window Start: 00:00:01 on 11/05/2010
> 11/04/2010 09:05:14
> ------------------------------------------------------------
> 11/04/2010 09:05:14 Scheduler has been stopped.
>
>
> 11/05/2010 13:54:12 Server Version 6, Release 1, Level 4.2
> 11/05/2010 13:54:12 Server date/time: 11/05/2010 13:54:12 Last access:
> 11/05/2010 13:53:12
>
> 11/05/2010 13:54:12 --- SCHEDULEREC QUERY BEGIN
> 11/05/2010 13:54:12 --- SCHEDULEREC QUERY END
> 11/05/2010 13:54:12 Next operation scheduled:
> 11/05/2010 13:54:12
> ------------------------------------------------------------
> 11/05/2010 13:54:12 Schedule Name: MIDNIGHT
> 11/05/2010 13:54:12 Action: Incremental
> 11/05/2010 13:54:12 Objects:
> 11/05/2010 13:54:12 Options:
> 11/05/2010 13:54:12 Server Window Start: 00:00:01 on 11/06/2010
> 11/05/2010 13:54:12
> ------------------------------------------------------------
> 11/05/2010 13:54:12 Scheduler has been stopped.
>
>
> 11/06/2010 20:52:27 Server Version 6, Release 1, Level 4.2
> 11/06/2010 20:52:27 Server date/time: 11/06/2010 20:52:27 Last access:
> 11/06/2010 20:51:26
>
> 11/06/2010 20:52:27 --- SCHEDULEREC QUERY BEGIN
> 11/06/2010 20:52:27 --- SCHEDULEREC QUERY END
> 11/06/2010 20:52:27 Next operation scheduled:
> 11/06/2010 20:52:27
> ------------------------------------------------------------
> 11/06/2010 20:52:27 Schedule Name: MIDNIGHT
> 11/06/2010 20:52:27 Action: Incremental
> 11/06/2010 20:52:27 Objects:
> 11/06/2010 20:52:27 Options:
> 11/06/2010 20:52:27 Server Window Start: 00:00:01 on 11/07/2010
> 11/06/2010 20:52:27
> ------------------------------------------------------------
> 11/06/2010 20:52:27 Scheduler has been stopped.
>
>
> 11/07/2010 08:51:21 Server Version 6, Release 1, Level 4.2
> 11/07/2010 08:51:21 Server date/time: 11/07/2010 08:51:21 Last access:
> 11/07/2010 08:50:20
>
> 11/07/2010 08:51:21 --- SCHEDULEREC QUERY BEGIN
> 11/07/2010 08:51:21 --- SCHEDULEREC QUERY END
> 11/07/2010 08:51:21 Next operation scheduled:
> 11/07/2010 08:51:21
> ------------------------------------------------------------
> 11/07/2010 08:51:21 Schedule Name: MIDNIGHT
> 11/07/2010 08:51:21 Action: Incremental
> 11/07/2010 08:51:21 Objects:
> 11/07/2010 08:51:21 Options:
> 11/07/2010 08:51:21 Server Window Start: 00:00:01 on 11/08/2010
> 11/07/2010 08:51:21
> ------------------------------------------------------------
> 11/07/2010 08:51:21 Scheduler has been stopped.
>
> 1
> 11/09/2010 11:13:18 Server Version 6, Release 1, Level 4.2
> 11/09/2010 11:13:18 Server date/time: 11/09/2010 11:13:17 Last access:
> 11/09/2010 11:12:17
>
> 11/09/2010 11:13:18 --- SCHEDULEREC QUERY BEGIN
> 11/09/2010 11:13:18 --- SCHEDULEREC QUERY END
> 11/09/2010 11:13:18 Next operation scheduled:
> 11/09/2010 11:13:18
> ------------------------------------------------------------
> 11/09/2010 11:13:18 Schedule Name: MIDNIGHT
> 11/09/2010 11:13:18 Action: Incremental
> 11/09/2010 11:13:18 Objects:
> 11/09/2010 11:13:18 Options:
> 11/09/2010 11:13:18 Server Window Start: 00:00:01 on 11/10/2010
> 11/09/2010 11:13:18
> ------------------------------------------------------------
> 11/09/2010 11:13:18 Scheduler has been stopped.
>
>
> TSM server log shows
>
> 11/08/10 00:02:13 ANR2716E Schedule prompter was not able to contact
> client
> svbser1 using type 1 (xx.xx.xx 4325. (SESSION: 2865)
>
>
> dsm.opt file
>
> SErvername xxxx
> COMMmethod TCPip
> TCPPort 1500
> TCPServeraddress xxxx.xxx.xxxx.xx.xx
> Nodename xxxxxx
> Passwordaccess generate
> TCPclientaddress xx.xx.xx.xx
> Httpport 1581
> *Exclude.backup /.../core
> Exclude.backup /tmp/.../*
> *Exclude.dir /.netscape/cache
> Include /.../dsmwebcl.log special
> Include /.../dsmsched.log special
> tcpw 64
> tcpb 32
> Resourceutilization 4
> ERRORLOGname /opt/tivoli/tsm/client/ba/bin/dsmerror.log
> SCHEDLOGName /opt/tivoli/tsm/client/ba/bin/dsmsched.log
> Errorlogretention 14
> Schedlogretention 7
> Schedmode prompted
> LARGECOMmbuffers YES
> MANAGEDSERVICES WEBCLIENT SCHEDULE
>
> I did find out one thing I am unable to ping our TSM Server from the
> client
>
> root@svbser1 bin]# ping tsmserver.xxx.xxx.xx
> ping: unknown host tsmserver.xxx.xxx.xx
> [root@svbser1 bin]# ping tsmserver.xxx.xxx.xx
> ping: unknown host tsmserver.xxx.xxx.xx
> [root@svbser1 bin]# ping tsmserver.xxx.xxx.xx
> ping: unknown host tsmserver.xxxx.xxx.xx
> [root@svbser1]#
>
>
> F.Y.I - there is no firewall and selinux is disabled
>
> However, I can ping our TSM from the other linux server using the same
> client and os it's backing of successfully.
>
> [root@svbser2]# ping tsmserver.xxx.xxx.xx
> PING tsmserver.xxx.xxx.xx (22.22.22.22) 56(84) bytes of data.
> 64 bytes from tsmserver.xxx.xxx.xx (22.22.22.22): icmp_seq=1 ttl=252
> time=0.336 ms
> 64 bytes from tsmserver.xxx.xxx.xx (22.22.22.22): icmp_seq=2 ttl=252
> time=0.352 ms
> 64 bytes from tsmserver.xxx.xxx.xx (22.22.22.22): icmp_seq=3 ttl=252
> time=0.273 ms
> 64 bytes from tsmserver.xxx.xxx.xx (22.22.22.22): icmp_seq=4 ttl=252
> time=0.312 ms
>
>
>
> Thanks for any help, comments in advance!