Thanks to all who responded to this.  This is the response from the user.  He's 
pleased.

-----Original Message-----

Hi Fred, 

Thanks for all the help, I think I figured it out. The link below from Lane was 
some help. Basically the appliance I had shipped without the correct locale 
files compiled an available. All "locale -a" gave me was "C" and "Posix"

Here's what I did to fix it:

1. Copied all the /usr/share/i18n/charset and /usr/share/i18n/locale files from 
a Red Hat box to the CentOS box. 

2. Compiled the en_US charset using "localedef -c -f ISO-8859-1 -I en_US en_US"

3. Configured my system to use the new locale by editing /etc/sysconfig/i18n

4. Added the new locale into my dsmcad script to be sure. 

I did an incremental on ucp-books-nas1 and it looks like it picked up the 
missed files. I'll see how it does with the backup tonight, then make the 
changes on my other NAS appliances. 

Thanks, 

Kurt