Re: [ADSM-L] IBM bureaucracy strikes again
2009-12-22 09:57:59
Yet another change. Every time they "improve" things, they make it harder for
us to find the same information we used to be able to get at.
I'll give this a try before passing judgement. It looks like they are going to
a portal model where you can customize your own experience.
At 08:30 AM 12/22/2009, Richard Sims wrote:
>If you haven't been to the TSM Support Page
>(http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html)
> very recently, you'll be dismayed to learn that this helpfully
>product-specific page is going away - being replaced by a generalized facility
>which you get to from the current TSM Support Page by scrolling down a very
>long list of products to find TSM, then select one category of things you want
>to see, then wait for their website to grind and produce a page with just that
>information. You can navigate to other sub-areas from the left pane, but it
>can entail considerable delays. And because it's generalized, there's no page
>title to quickly let you know you're looking at TSM stuff.
>
>Someone at IBM will probably get a bonus this year for thinking up this method
>of improving IBM's internal web pages organization ... by obliterating the
>tailored product page that we all found so useful over the years, where we
>could quickly get at information we needed. IBM management's focus seems to
>be on satisfying organizational directions more than best meeting customer
>needs.
>
> Richard Sims
--
Paul Zarnowski Ph: 607-255-4757
Manager, Storage Services Fx: 607-255-8521
719 Rhodes Hall, Ithaca, NY 14853-3801 Em: psz1 AT cornell DOT edu
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