Which TSM client version do you use? (Full version, like "5.3.4.2", not
"5.3")
The dump analysis appears edited. For example, the exception type is
missing. Can you provide the complete analysis?
Is the Microsoft driver verifier running on this system? If so, disable
verification for tsmlvsa.sys.
Did you reboot after installing the client?
Regards,
Andy
Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Product Development
Level 3 Team Lead
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com
IBM Tivoli Storage Manager support web page:
http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html
The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.
"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 05/07/2008
05:22:09 AM:
> Thanks Del,
>
> Microsoft send us back their analysis of the MSdump and highlighted
these:
>
> ---
> *** ERROR: Module load completed but symbols could not be loaded for
> tsmlvsa.sys
> *** ERROR: Module load completed but symbols could not be loaded for
vsp.sys
> Probably caused by : tsmlvsa.sys ( tsmlvsa+92db ) - Driver that
> caused the crash
>
> ---
> STACK_TEXT:(excerpt)
> WARNING: Stack unwind information not available. Following frames
> may be wrong.
>
> f78bacf8 f72b1a92 f78bad10 8e36dd24 9068ac90 tsmlvsa+0x92db - Driver
> loaded in stack when server rebooted
> f78bae2c f72b1e5b 90613018 8e36dbb8 8081deb9 tsmlvsa+0xfa92
> f78bae4c f750ff06 8a704000 8f315858 90687358 tsmlvsa+0xfe5b
>
> ----
> FOLLOWUP_IP:
> tsmlvsa+92db
> f72ab2db 8bc6 mov eax,esi
>
> SYMBOL_STACK_INDEX: 3
> SYMBOL_NAME: tsmlvsa+92db
> FOLLOWUP_NAME: MachineOwner
> MODULE_NAME: tsmlvsa
> IMAGE_NAME: tsmlvsa.sys
> DEBUG_FLR_IMAGE_TIMESTAMP: 476038b1
> FAILURE_BUCKET_ID: 0xB8_tsmlvsa+92db
> BUCKET_ID: 0xB8_tsmlvsa+92db
> ----
>
> Would the ServiceCenter app return a 'Writer name' in 'vssadmin list
> writers'? If it _is_ using VSS then it isn't obvious.
>
> BW are averse to shutting down these systems, even out-of-hours, but
> I will push to have SC shut down prior to backup.
>
> I might have to read up on the VSHADOW command before running those
> tests, thanks for the advice though.
>
> Much appreciated,
> Matthew
>
>
> ------
> Matthew Large
> TSM Consultant
> Storage Services
> Barclays Wealth Technology
>
> Desk: +44 (0) 207 977 3262
> Mobile: +44 (0) 7736 44 8808
> Alpha Room, Ground Floor Murray House
> 1 Royal Mint Court
> London EC3N 4HH
>
> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On
> Behalf Of Del Hoobler
> Sent: 07 May 2008 12:52
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: Re: [ADSM-L] VSS crashing W2K3?
>
> Matthew,
>
> Do you know if HP Openview ServiceCenter has a VSS writer?
> Could its writer be causing a crash after getting signalled by VSS?
>
> As a first diagnostic step, I would shutdown HP Openview ServiceCenter
> and retry the backup. The result of that step may tell you if you
> need to contact HP (for Openview support) or IBM (for TSM support).
> If the backup succeeds, you should contact HP, if it still fails,
> you should contact IBM TSM Support.
>
> If you are familiar with the "VSHADOW" tool, you can also try
> creating a VSS snapshot of the volumes using VSHADOW to see
> if it also crashes the machine. VSHADOW will allow you to perform
> very basic snapshots and remove TSM from the equation.
>
> Thanks,
>
> Del
>
> ----------------------------------------------------
>
> "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 05/07/2008
> 04:41:00 AM:
>
> > [image removed]
> >
> > VSS crashing W2K3?
> >
> > Matthew Large
> >
> > to:
> >
> > ADSM-L
> >
> > 05/07/2008 04:42 AM
> >
> > Sent by:
> >
> > "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
> >
> > Please respond to "ADSM: Dist Stor Manager"
> >
> > Guys,
> >
> > Perhaps you have seen something like this before: The W2K3sp1
> > machine which holds the HP Openview ServiceCenter database is
> > crashing while backing up. The backup solution was changed very
> > recently to TSM as BackupExec is being phased out, but both pieces
> > of software are crashing during backup with no immediately visible
> > particular cause.
> >
> > Since I'm only interested in TSM, this is what it is wrote to the
> > log before falling over:
> >
> > The description for Event ID ( 4097 ) in Source ( TsmVssPlugin )
> > cannot be found. The local computer may not have the necessary
> > registry information or message DLL files to display messages from a
> > remote computer. You may be able to use the /AUXSOURCE= flag to
> > retrieve this description; see Help and Support for details. The
> > following information is part of the event: Signaling VSS writers
> > that the backup operation has completed..
> >
> > Any help hugely appreciated.
> >
> > Many thanks,
> > Matthew
> > ------
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